bambooairways.com Reviews 

Terrible customer service - the worst I have experienced from an airline. Very slow responses to my emails when I have been trying for many days to refund my ticket. They say the will refund it but then there is no action to process the refund. Poor quality English makes it difficult to communicate. The phone line number simply does not work. Very disappointed.

They misplaced our luggage on our flight to HCMC from Melbourne. We were without the luggage for the entire trip of 8 days and there was no earnest attempt made to locate and deliver our luggage in the next available flight. Instead they decided to keep the luggage in Melbourne to save them the transportation costs. In spite of several emails, I did not receive any communication until the last day of my return. For all the inconvenience and additional expenses incurred on the essentials, we were offered a paltry compensation of $60. It was more an insult than a compensation and hence, I did not accept the compensation. Apparently, that is their policy. As per Montreal convention, which Vietnam is part of, airlines are required to compensate customers for baggage delays with up to $1700 USD. They are misleading people stating that their company policy allows them to compensate up to a maximum of $30 only. They turned our holiday into a nightmare as we had to shop for essentials including basic clothes for three of us, which included a 3 year old toddler. We spent over $1700 in essentials and $60 does not even remotely make up for it. Imagine spending time shopping in an alien country with a toddler when we should have been enjoying our holiday. Not just money but I Iost precious time because of this airlines. Never will I ever fly with Bamboo Airways.

Decided to fly business class from HCMC to London. When I arrived home and opened my suitcase I discovered 3 watches had been stolen. These things happen and so I emailed Bamboo to report the theft and ask about next steps. No reply after 3 days, despite me sending a reminder each day. If you want to use a reliable Vietnamese airline try Vietnam Airlines, if you want your valuables stolen and then to be ignored then by all means give Bamboo Airways a go, they’ll be more than happy to treat you like something they found on the bottom of their shoe.

Reservations Customer Service appalling. Booked business class through from London to Melbourne Australia. Our flight schedule was changed meaning that the flight from Hanoi to Melbourne now departs 8 hours before our flight from London arrives in Hanoi. They offered an indirect onward flight to Melbourne from Hanoi 3 days later meaning 3 nights in Hanoi and a further overnight in Ho Chi Minh city enroute. This was impossible as we have to be back in Melbourne 3 days earlier than that flight will arrive. We spoke to the call centre to arrange leaving London a few days earlier on a routing which still meant 2 nights in Vietnam but got us back to Melbourne in time for work commitments. The agent said they would send an email to confirm. Nothing received. We can no longer access the booking on their app or website. We have emailed every ticketing/reservation office they have in the world. Nothing. We haven't got a clue what's happening and have been trying to make this simple change for 6 weeks now. I dare say, everything on board will be stunning, but the booking call centre is incompetent, perhaps even worse than the Qantas call centre - and that's saying something

I took a short but great flight from Phu Quoc to Can Tho. The aircraft was new and clean with excellent and attentive service. Thank you Bamboo Airways!

Avoid. Terrible booking experience and website.

I was a bit anxious about flying with Bamboo, but the experience was excellent except for the coshing on the return flight from Hanoi to LHR. They cranked the heating up so high I had to sit only wearing my shorts. It must have been 30c. I wet up to the where the aircrew were stationed just to cool down as the temp was so much lower where they were.