Balsam Hill CA Reviews 699

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 526 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the products, often describing them as beautiful, realistic, and of excellent quality. Many appreciate the quick delivery service and the overall ease of the ordering process. People are particularly pleased with how well the products match their online descriptions and photos, making their purchases satisfying. However, some customers experienced issues with product functionality, such as lights flickering or not working, or parts of decorative items breaking easily. A few also noted discrepancies between the online measurements and the actual product size, which caused inconvenience.

What people talk about most

Product

Clients share positive opinions on product quality, with many praising the realistic appearance and... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of products,... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service. Customers frequently highlight the... See more

Order

Consumers find the ordering process to be positive. Many reviewers highlight the ease and straightforwardness... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the ease of setting up... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently ordered your Christmas tree branch sample kit. The package was delivered to my doorstep quickly & in excellent condition. The sample branches are ALL BEAUTIFUL & very Realistic. This... See more

Rated 5 out of 5 stars

Balsam Hill is a great company. It gives excellent customer service, and the trees it makes are beautiful and extremely realistic. I bought an unlit tree, decided I wanted one with lights, and Balsam... See more

Rated 5 out of 5 stars

We bought the 4.5 Balsam Fir Christmas tree after a lifetime of only having real trees. We were nervous, but the Balsam Hill website gave us lots of confidence, the shipping was very fast and the prod... See more

Rated 5 out of 5 stars

Normally I don't bother to leave reviews, but this company really impressed me. Their Christmas decorations were stunning. They are both beautiful and have fantastic quality. I purchased more and more... See more


Company details

  1. Interior Designer

Written by the company

Balsam Hill™ trees are inspired by nature and loved for years. At Balsam Hill™, we believe in the quality and workmanship of our Christmas trees and expect that their enduring beauty should be enjoyed over many seasons.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

699 reviews

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Rated 5 out of 5 stars

Love the product

Love the product! We got the Blue Spruce and couldn’t be happier with the quality, look ans feel. Our first year with a full size tree and it did not disappoint!

17 December 2025
Rated 1 out of 5 stars

Beware bad experiance

Three days wasted time to find out the product I need is only sold in USA. Then I find out that the 30 day credit was cancelled after 16 days so I have no tree no credit and a box of samples going to the dump

17 December 2025
Balsam Hill CA logo

Reply from Balsam Hill CA

Thank you for your feedback. The product you were looking for is only available in the U.S., which is noted on our product pages. Our 30-day credit policy is clearly outlined at checkout, and credits expire if not used within that timeframe. We’re happy to provide guidance on available options within our store, and our support team is always here to help with any questions.

Rated 3 out of 5 stars

Super disappointed in the quality of…

Super disappointed in the quality of the tree, it looks very plastic and the the center post is bent.

10 December 2025
Balsam Hill CA logo

Reply from Balsam Hill CA

Thank you for sharing your feedback, Laurie. Our trees are designed to have a realistic appearance, but we understand preferences vary. If the center post arrived bent, we’d be happy to take a closer look. Reaching out through our support channels with a photo will allow us to review the issue and determine the best way to help under our warranty.

Rated 5 out of 5 stars

Amazing product

Amazing product! I purchased the BH Fraser Fir, 9 foot, full. The quality is beautiful. Easy to set up and take down. I am very happy with this product, and would recommend it to all my family and friends!

23 December 2025
Rated 5 out of 5 stars

highly recommend!

This is our first artificial tree and we are very impressed! It came within days of ordering so the early delivery allowed us to enjoy it all through the Christmas season.
It is beautiful, heavy and we have no regrets investing in this quality product.
I highly recommend Balsam Hill!

20 December 2025
Rated 1 out of 5 stars

Defective Tree/ Poor customer service


Received a defective tree and was told it was “normal.” After pushing hard for a replacement, I was sent the same defective tree again. Poor quality control and dismissive customer service. Not worth the premium price. Would not recommend Balsam Hill.

21 November 2025
Balsam Hill CA logo

Reply from Balsam Hill CA

Thank you for sharing your feedback, Angie. We’re very sorry to hear about the difficulties you experienced with your tree and understand how frustrating it must be to receive a defective product. It looks like additional replacement parts may be needed to get your tree looking its best. To ensure you receive the correct parts as quickly as possible, please contact our customer service team directly. They’ll be happy to confirm availability and assist you in arranging the necessary replacements.

Rated 5 out of 5 stars

Perfect Classic Christmas Tree

I receive my new balsam hill tree very fast and is easy to assemble. The tree branches looks and feels very real. The final look is fabulous. The 5,5 feet is the perfect size for a small space and still gives a maximum wow effect with lights on.

15 December 2025
Rated 5 out of 5 stars

Beautiful Balsam Hill Tree

Our tree arrived quickly and was packed well. It was easy to set and fit perfectly in our space.
The tree is beautiful and we are glad we decided to make the investment.
We have had many compliments and displays our ornaments beautifully.
We are glad we chose the 8ft tree and slim version but not too slim. Thanks so much for producing a lovely artificial tree option.

3 December 2025
Rated 5 out of 5 stars

I love the simplicity of set up

I love the simplicity of set up, tree is gorgeous. The only thing I ran into was when I was fluffing the tree so to speak I lost a few needles but not anything major. Other than that I’m impressed, will see when I take down if I run into anything.
Pat V

30 December 2025

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