I recently ordered your Christmas tree branch sample kit. The package was delivered to my doorstep quickly & in excellent condition. The sample branches are ALL BEAUTIFUL & very Realistic. This... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Balsam Hill is a great company. It gives excellent customer service, and the trees it makes are beautiful and extremely realistic. I bought an unlit tree, decided I wanted one with lights, and Balsam... See more
We bought the 4.5 Balsam Fir Christmas tree after a lifetime of only having real trees. We were nervous, but the Balsam Hill website gave us lots of confidence, the shipping was very fast and the prod... See more
Normally I don't bother to leave reviews, but this company really impressed me. Their Christmas decorations were stunning. They are both beautiful and have fantastic quality. I purchased more and more... See more
Company details
Written by the company
Balsam Hill™ trees are inspired by nature and loved for years. At Balsam Hill™, we believe in the quality and workmanship of our Christmas trees and expect that their enduring beauty should be enjoyed over many seasons.
Contact info
Canada
- balsamhill.ca
4.6
Excellent
699 reviews
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Love the product
Love the product! We got the Blue Spruce and couldn’t be happier with the quality, look ans feel. Our first year with a full size tree and it did not disappoint!
17 December 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Beware bad experiance
Three days wasted time to find out the product I need is only sold in USA. Then I find out that the 30 day credit was cancelled after 16 days so I have no tree no credit and a box of samples going to the dump
17 December 2025
Reply from Balsam Hill CA
Thank you for your feedback. The product you were looking for is only available in the U.S., which is noted on our product pages. Our 30-day credit policy is clearly outlined at checkout, and credits expire if not used within that timeframe. We’re happy to provide guidance on available options within our store, and our support team is always here to help with any questions.
Super disappointed in the quality of…
Super disappointed in the quality of the tree, it looks very plastic and the the center post is bent.
10 December 2025
Reply from Balsam Hill CA
Thank you for sharing your feedback, Laurie. Our trees are designed to have a realistic appearance, but we understand preferences vary. If the center post arrived bent, we’d be happy to take a closer look. Reaching out through our support channels with a photo will allow us to review the issue and determine the best way to help under our warranty.
Amazing product
Amazing product! I purchased the BH Fraser Fir, 9 foot, full. The quality is beautiful. Easy to set up and take down. I am very happy with this product, and would recommend it to all my family and friends!
23 December 2025
I purchased a 9ft blue tree and a star…
I purchased a 9ft blue tree and a star topper!
They are both beautiful, excellent quality and the service was tops. Delivery was within 2 days! I am more than satisfied and know to order from Balsam Hill for all my Christmas decor needs!
6 December 2025
The best tree we’ve ever had!!!
13 December 2025
highly recommend!
This is our first artificial tree and we are very impressed! It came within days of ordering so the early delivery allowed us to enjoy it all through the Christmas season.
It is beautiful, heavy and we have no regrets investing in this quality product.
I highly recommend Balsam Hill!
20 December 2025
The purchase experience was very…
The purchase experience was very efficient, good detail about the product and delivery and set up was efficient, clear and accurate.
10 December 2025
Very quick replacement of item damaged…
Very quick replacement of item damaged during shipping
9 December 2025
BH Balsam Fir
The BH Balsam Fir tree I ordered is absolutely beautiful. The quality of the tips is excellent and they look so real.
17 December 2025
Defective Tree/ Poor customer service
Received a defective tree and was told it was “normal.” After pushing hard for a replacement, I was sent the same defective tree again. Poor quality control and dismissive customer service. Not worth the premium price. Would not recommend Balsam Hill.
21 November 2025
Reply from Balsam Hill CA
Thank you for sharing your feedback, Angie. We’re very sorry to hear about the difficulties you experienced with your tree and understand how frustrating it must be to receive a defective product. It looks like additional replacement parts may be needed to get your tree looking its best. To ensure you receive the correct parts as quickly as possible, please contact our customer service team directly. They’ll be happy to confirm availability and assist you in arranging the necessary replacements.
Perfect Classic Christmas Tree
I receive my new balsam hill tree very fast and is easy to assemble. The tree branches looks and feels very real. The final look is fabulous. The 5,5 feet is the perfect size for a small space and still gives a maximum wow effect with lights on.
15 December 2025
Beautiful Balsam Hill Tree
Our tree arrived quickly and was packed well. It was easy to set and fit perfectly in our space.
The tree is beautiful and we are glad we decided to make the investment.
We have had many compliments and displays our ornaments beautifully.
We are glad we chose the 8ft tree and slim version but not too slim. Thanks so much for producing a lovely artificial tree option.
3 December 2025
I love the simplicity of set up
I love the simplicity of set up, tree is gorgeous. The only thing I ran into was when I was fluffing the tree so to speak I lost a few needles but not anything major. Other than that I’m impressed, will see when I take down if I run into anything.
Pat V
30 December 2025
Quick delivery & lovely product.
Quick delivery, lovely product = the best experience. Thank you.
3 December 2025
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