Bali & Boo Reviews 37

TrustScore 2.5 out of 5

2.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Bakwas food at all , I order 3 dishes all was 10/0 plz don’t waste ur money n time only for ambience

Rated 1 out of 5 stars

Ordered beginning of November heard absolutely nothing no email nothing. After 3 weeks started asking where delivery was. Nothing. After 5 weeks still nothing. It was a Xmas present and had 3 days to... See more

Rated 5 out of 5 stars

Bought a large acrylic house sign in mineral grey with font in mirrored rose gold. Looks stunning. Quality excellent. Delivery was very quick. Recommend using the fixing template to mount the sign, en... See more

Rated 1 out of 5 stars

Wouldn’t recommend, sign turned up with marks on it. I raised this issue with retailer who advised me to send back which I did. They have since ignored every email I sent following up my refund. I wou... See more

Company details

  1. Gift Shop
  2. Glassware Store

Information provided by various external sources

Personalised Bespoke Gifts for Every Occasion and Event. Wedding Styling, Gin Gifts, House Signs, Decanters & Glasses. Custom Made in the UK at affordable prices.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

37 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Faulty sign and no customer service!

Sign looked great however after a few hours it snapped and fell off the wall... emailed them for a replacement and no response, emailed them again a week later, no response. Tried to use their 'contact us' form on their website, no response. A month later I thought I'd give their social media a try, no response on Facebook. They did read my message on Instagram so thought I might get a response but sadly not. I've actually just got a refund by raising a buyer dispute with my bank.
Please don't ignore all of the reviews, this company really is horrendous!

21 July 2023
Unprompted review
Rated 5 out of 5 stars

Large floating acrylic house sign

Bought a large acrylic house sign in mineral grey with font in mirrored rose gold. Looks stunning. Quality excellent. Delivery was very quick. Recommend using the fixing template to mount the sign, ensuring it’s completely flat on the wall.

14 January 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic gift!

Highly recommend the engraved decanters from Bali & Boo. A great gift that the recipient was thrilled with.

9 January 2023
Unprompted review
Rated 1 out of 5 stars

The WORST company

Ordered beginning of November heard absolutely nothing no email nothing. After 3 weeks started asking where delivery was. Nothing. After 5 weeks still nothing. It was a Xmas present and had 3 days to go so brought another mirror as I panicked. They delivered it day before Christmas and won on PayPal as they eventually delivered it. Disgraceful company not worth the grief just look at all the other reports on here and the complaints on their page. They don’t deserve to be in business.

24 December 2022
Unprompted review
Rated 1 out of 5 stars

AVOID THIS SCAM!!!

AVOID THIS SCAM!!!!
Placed an order in November and yesterday was cancelled and my email address blocked!
I contacted them numerous times over the past 2 weeks checking the status of my order and was advised I would receive it by Christmas.
I have not received a refund either!

15 December 2022
Unprompted review
Rated 1 out of 5 stars

AVOID!!!!!

AVOID!!!!!!
1 star is too good for them! Disgraceful company. Ordered in November to get a email the week before Christmas to say they have cancelled it! It was the only thing on my child's Santa letter! They knew long before this that they would be cancelling there orders. Should be very ashamed of themselves

15 December 2022
Unprompted review
Rated 1 out of 5 stars

AVOID

AVOID! Still not received my order from November. No response to emails I've sent. I have no idea where my order is.

14 December 2022
Unprompted review
Rated 1 out of 5 stars

AVOID

AVOID! AVOID! AVOID! Ordered in November for guaranteed Christmas delivery received an email today out of the blue cancelling my order. When I messaged them they stated that the reasons were supply, illness and Royal Mail delivery times despite posting in 6th December saying that they were using other couriers because of the strikes. When I referred them.to the screenshot I had taken (which they had since removed, not amended) they have blocked me. This was my daughter's only request from Father Christmas and I cannot get a replacement!

Appalling customer service from cowboys who take people's money with no intention of fulfilling the order!

13 December 2022
Unprompted review
Rated 1 out of 5 stars

I don't even rate it 1 star absolute…

I don't even rate it 1 star absolute diabolical service took my money a month ago with the website stating Christmas delivery guaranteed and then today after 15 emails to them and no response they cancel order 12 days before Christmas with nowhere to buy it in time for my daughters main present she chose! AVOID BALI AND BOO LIKE THE PLAGUE

13 December 2022
Unprompted review
Rated 5 out of 5 stars

Happy Customer!

Happy Customer!! Quick service, my personalised house number was dispatched quickly (the team at Bali & Boo even took the time to email me when they noticed a mistake I'd made on the personalisation of the sign!!). It was easy to install with template and fixings included and it looks stunning!! Highly recommended!!

22 August 2022
Unprompted review
Rated 1 out of 5 stars

Poor Customer Service - Avoid

Poor Customer Service

Avoid at all costs, house sign failed after 6 months and despite several emails (they do not have a phone number)! No response ever received. Use other sellers that are more reputable and are not cowboys…

20 August 2022
Unprompted review
Rated 5 out of 5 stars

Top quality

Exceptionally rapid, courteous service and beautiful signs which will enhance the front of each building.

4 August 2022
Unprompted review
Rated 1 out of 5 stars

Do not buy a house sign from this…

Do not buy a house sign from this company. Purchased an LED house sign for £175 less than 9 months ago and the light is not working, I’ve sent 3 emails on 3 weeks and no response and there is no telephone number! Disgusting company with no appreciation for customers!

3 August 2022
Unprompted review
Rated 5 out of 5 stars

An elegant gem!!

This was far beyond my expectations!
Unfortunately my house isn't ready yet but no doubt this sign will be a gem and make people react.
I'm extremely satisfied because this was extraordinarily elegant!

27 July 2022
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look