Balcells Group Reviews 

122
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers deeply appreciate the highly knowledgeable, friendly, and professional staff members who consistently provide exceptionally clear guidance on complex immigration and legal matters. People frequently praise the prompt responses, excellent service, and the extremely supportive, comforting nature of the team throughout the entire application process. Though some customers experienced frustratingly slow communication, unhelpful professional consultations, or unfortunate errors in their submitted documents during their cases. A few other people also felt completely ignored, noting recurring issues with missing follow-up information and significant difficulties in getting clear answers regarding pending applications.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their deep knowledge and professional... See more

Service

Users describe positive interactions with service, highlighting exceptional professionalism, fast responses,... See more

Customer service

Customers consistently note positive experiences with customer service, praising professional staff who... See more

Response time

Consumers find response time to be extremely satisfactory, frequently highlighting incredible turnaround... See more

User experience

Clients share positive opinions on user experience, highlighting incredible turnaround times, effective video... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The best tax lawyer you could ever meet! Extremely professional, direct, knowledgeable, and very respectful of your time. I have met with many tax lawyers before, but after meeting Pau Pascual fr... See more

Company replied

Rated 5 out of 5 stars

Ana Fraga, Mar Catalan and Marta Valls did my whole nationality process. It was smooth, they was super profesional and answered all my random questions. All went well, got my nationality, and am super... See more

Company replied

Rated 5 out of 5 stars

Creía que tenía un asunto de inmigración muy sencillo e intenté resolverlo por mi cuenta. Tras seis meses de trámites burocráticos, el problema seguía sin resolverse. Contacté a Camila Mazabuel para... See more

Company replied

Rated 5 out of 5 stars

It’s always a pleasure to have consultations with Marta Lamora. She is very competent, patient, and responsive. I highly recommend Ballcels Group and Marta!

Company replied


Company details

  1. Immigration Attorney
  2. also in
  3. Law Firm
  4. Lawyer
  5. Legal Services

Written by the company

Balcells Group is Barcelona's trusted immigration law firm, specializing in residence permits, work visas, tax advisory, and business legal services for individuals and companies moving to Spain. We believe navigating a new country should feel manageable, not overwhelming. That's why our multilingual team combines deep legal expertise with a genuinely human approach, guiding each client through their unique journey with clarity, empathy, and commitment to results. Whether you're relocating to Spain as an individual, bringing talent to your company, or building a business in Spain, we're here to make it happen.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

122 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 46% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(122)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Atrocious

Atrocious. Waste of time & money. They only take first online consultations video calls, then ignore you after that. They don’t answer any follow up questions via email and on the call they don’t understand English well enough to be able to answer your questions. And their answers are always vague, inconclusive or don’t correlate to the question you’ve asked. Absolute nightmare. Frustrating beyond belief.

19 October 2023
Unprompted review
Rated 1 out of 5 stars

Completely unresponsive

Completely unresponsive. Avoid at all costs. They are only interested in charging you for the initial consultation. They took so long much of my documentation is now out of date and needs to be renewed.
I have had to change to another immigration lawyer to get things moving. Very frustrating.

21 July 2023
Unprompted review
Rated 1 out of 5 stars

Scammers do not trust

I paid 75 euros for a consultancy and was immediately skeptical towards the need of this service in the first place. After doing some research it has become abundantly clear that the only reason they have the availability that they do is because they book all of the available appointments ahead of time and re-sell them to people at extortionate prices... A residency card process will cost you about 8.50 GBP and all of the things you need to provide them are readily listed online, particularly if you are an EU resident the need for this service is zero. They will moreover try to overcomplicate the procedure and make it sound like you desperately need them to be able to complete the application. Just go there with social service payment OR private health insurance and a rental contract and you dont need to pay these scammers at all.

1 June 2023
Unprompted review
Rated 1 out of 5 stars

This is the worst place to put your…

This is the worst place to put your trust and your money. I worked with Lahesa Bokoko and Christian Balcells the owner. The one who all the so-called reviews rave about. What an absolute joke. They are the cheapest on the immigration market that's for sure. A simple 380 euro and you can get a resident permit to Spain. Well you're putting your future in the wrong hands. The communication is abysmall - unorganized, barely answer after pressing for information and having Christian Balcells on the email is a waste of time. The worst part? After rushing to get the documents needed into Balcells ... they don't confirm receipt. These docs are your personal information just out there floating around. Be careful with that. The best part was when I submitted all the necessary docs it was only half of what a real law firm requested of me to finish the process. That's right, I started and had to finish the process with another law firm because Balcells was such a mess. It got so bad working with Lahesa that I'd write directly to Christian for help. He'd respond with a 1 liner saying nothing and never come back. It was maddening for a customer putting heavy personal info to an agency that was sooo easy to see - didn't have it together. Read those 5 star reviews with REAL CAUTION. Christian Balcells has got himself so much business he's totally overhwhelmed and you are a number. You're really on your own working with Balcells and you deserve more when you're looking to integrate to a new country. You deserve to know what's going on and that someone can help. They don't care. It's really obvious and be prepared your paper work won't be complete in the end. Good luck to you.

25 August 2022
Unprompted review
Rated 5 out of 5 stars

Rápido, profesional y confiable!

"La semana pasada conocí a Balcells Group en línea a través del sitio web Abogados de inmigración España. Sitio muy útil ya que pude hacer una cita de Zoom de inmediato con uno de sus abogados. Gonzalo G. Monclús, me guió durante todo el proceso, escucha atentamente a tratar para obtener una imagen completa y no perder ningún detalle para brindar una solución constructiva en muy buen inglés. Todos estos factores lo caracterizan como un profesional que trabaja para el cliente y está realmente ahí para ayudar. ¡Obtuve mi tarjeta verde tan rápido! Nunca podría haberlo hecho esto yo mismo en España. Recomiendo encarecidamente a Gonzalo y esta experiencia me llevó a confiar en Balcells Group y también buscaré su servicio de impuestos para expatriados en España".

"Last week I came across Balcells Group online through the website Immigration lawyers Spain. Very helpful site since I could immediately make a Zoom appointment with one of their lawyers. Gonzalo G. Monclús, he guided me through the whole process, listens carefully to trying to get full picture and not to miss any details in order to provide constructive solution in very good English. All these factors characterize him as professional who works for the client and is really there to help. Got my greencard so fast! Could never have done this myself in Spain. I would highly recommend Gonzalo and this experience led me to trust Balcells Group and will also look into their Spain expat tax service!"

4 November 2022
Unprompted review
Rated 5 out of 5 stars

Elegimos trabajar con Balcells Group…

Elegimos trabajar con Balcells Group Lawyers después de ver un vídeo en YouTube y, aunque un poco escépticos al tratar con ellos desde el extranjero, recibimos un servicio excelente hasta su finalización. Nuestro abogado, Gonzalo G. Monclús, ha sido fantástico y ha hecho que nuestro proceso de traslado sea fácil y sin problemas. Recibimos un gran asesoramiento y una excelente comunicación (¡también en inglés!).

¡Muy recomendable!

=== English ===

We chose to work with Balcells Group Lawyers after watching a YouTube video and, while a bit skeptical dealing with them from abroad, we received excellent service until completion. Our lawyer, Gonzalo G. Monclús has been fantastic and made our relocation process easy and smooth. We received great advice and excellent communication (in English too!).

Highly recommended!

29 April 2022
Unprompted review
Rated 1 out of 5 stars

Disaster

Disaster. To speed up my application for my visa I used Balcells to ensure that everything was submitted correctly. The process should have taken a maximum of 3 months, after 6 months it was rejected through incorrect information being supplied. Balcells didn't check properly and their attitude was, well that's what we normally send them! Very sloppy service! I am now using a local lawyer who is much more thorough.

24 March 2022
Unprompted review
Rated 5 out of 5 stars

Great team. Thanks for a smooth experience.

I had a smooth and effortless application for a Spanish residence card with these guys. Very professional and I got the card without any issues. I'll be getting in touch with Balcells group again when it's time to apply for a Spanish passport. Highly recommend.

Based on my experience, I suspect the other review left here (at the time of writing there's only my review and another review that's negative) is a fake one from a competitor. You can check out Balcells Group's Google reviews for confirmation of their quality service.

21 May 2021
Unprompted review
Show reviews in all languages. (122 reviews)

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