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Balardi net - all for your baby Reviews 422

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TrustScore 2.5 out of 5

2.6

Baby Clothing Store
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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the products received, often finding them to be faulty, damaged, or not as advertised, including instances of receiving incorrect items or products that did not meet their quality expectations. Customers also reported significant issues with the return policy, citing unexpected fees, difficulties in initiating returns, and a lack of clarity regarding shipping charges for returns. Furthermore, consumers frequently encountered problems with refunds, with many waiting extended periods or experiencing difficulties in receiving their money back, even after items were confirmed as returned. Order fulfillment was another major concern, as people experienced delayed deliveries, orders not arriving, or receiving the wrong items. The delivery service itself was often criticized for unexpected customs duties and additional fees, making the overall purchasing experience frustrating for many.

What people talk about most

Product

Reviewers highlight negative aspects of product. Many customers report receiving faulty, damaged, or... See more

Return policy

Users describe negative interactions with the return policy. Many customers report being charged unexpected... See more

Refund

Customers consistently express significant dissatisfaction with the refund process. Many reviewers report not... See more

Order

Reviewers consistently express strong dissatisfaction with their orders. Many customers report not receiving... See more

Delivery service

People report negative experiences with delivery services, citing issues such as unexpected customs fees and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Parcel arrived quite quickly but I had to pay CHF.35.00 Customs Duty. The T shirt is too big but I cannot return it as I would have to pay postage and an unknown amount of Customs Duty for Italy wh... See more

Company replied

Rated 2 out of 5 stars

I was a little nervous ordering a dress for my sons wedding but the site said that returns were free so I went ahead. The dress was lovely but did not zip up even though I ordered a medium and am gen... See more

Company replied

Rated 1 out of 5 stars

Here's what you can expect from Balardi: Expect an early morning text demanding an additional fee ($60+) from a "customs broker" before your goods will be delivered. Expect damaged "seco... See more

Rated 1 out of 5 stars

On March 25th 2025 I submitted a return for a bag that arrived damaged (with peeling leather). It took them until April 15th to approve the return and provide a return label. It is now almost EIGHT we... See more

Company replied

Company details

  1. Baby Clothing Store

Written by the company

Balardi Baby is a Cyprus-based baby brand offering high-quality, carefully selected products for little ones. We focus on comfort, safety, and style, bringing parents a collection that blends softness with practicality. Inspired by the warmth of Cyprus, our products are designed to make every moment with your baby special.

Contact info

2.6

Poor

TrustScore 2.5 out of 5

422 reviews

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Replied to 5% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Unsafe practice

I ordered two bags, for my husband and I. They said they had an issue with my payment but my card had been charged they were luring me into giving my personal information ( picture of my ID and my credit card with my bank statement) when requested the reason why they said they would cancel my order which I already paid for.

19 August 2024
Unprompted review
Balardi net - all for your baby logo

Reply from Balardi net - all for your baby

We sincerely apologize for any confusion or frustration this may have caused. To clarify, your order was flagged as high-risk during our verification process. As part of our security measures, we sometimes ask for additional documentation to confirm the payment.

However, we want to assure you that no charges were applied, and the transaction was canceled without any cost to you. We only process payments after the order is shipped, and in this case, no charges were made.

Rated 1 out of 5 stars

Don't buy from Balardi if you are in Canada

Order shoes from Canada and they didn't tell me about import cost when it arrived they told me I need to give 75 CAD more or 122 CAD if u want to return. This is totally unfair and unacceptable customer service and like fraud from my point of view

20 August 2024
Unprompted review
Balardi net - all for your baby logo

Reply from Balardi net - all for your baby

We’re sorry to hear about your negative experience. We understand your frustration regarding the unexpected import costs, and we sincerely apologize for any confusion.

Our team works hard to ensure that all relevant information about fees, including potential import duties, is communicated as clearly as possible. However, we will review and improve how this information is shared to avoid similar situations in the future.

We take your feedback seriously and want to assure you that we do not engage in any fraudulent practices. If you wish to discuss this matter further, don't hesitate to get in touch with us. We will review your case and try to find a solution.

Thank you for your understanding.

Rated 4 out of 5 stars

Overall retailer I’d recommend

I liked the selection of brands and sizes at Balardi. Sale prices are very good, and I feel that makes you competitive with other retailers out there.

The thing I didn’t like was slow processing time. While waiting for my order to be processed and shipped, I contacted customer care and they were great. Once the order was shipped it arrived quite fast. So the only thing I feel Balardi could improve is faster processing time. For my order it took a week, and that’s a long time if you need your order by specific date which was my case.

Overall happy with my shopping experience, and hope my feedback will help improve it even further :)

1 August 2024
Unprompted review

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