BALANZI Reviews 1,465

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and durability of the products, noting that items like chains and bracelets maintain their shine and integrity even with daily wear, including during activities like showering or swimming. Many consumers are particularly impressed with the excellent customer service, highlighting quick responses, helpful exchanges for sizing issues, and a strong commitment to customer satisfaction. The delivery service is also often commended for its speed and efficiency. However, some people were dissatisfied with their orders, experiencing issues such as delayed or undelivered parcels, or receiving items that were too small or not as expected in terms of color or clasp reliability. A few other people also felt that the jewelry caused skin irritation or had clasps that easily broke, leading to lost items.

What people talk about most

Product

Consumers express strong satisfaction with the product quality. Many reviewers praise the jewelry's... See more

Quality

Users describe positive interactions with quality, highlighting that products are elegant, sophisticated, and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently describe the... See more

Order

Customers had ambiguous experiences with order. Many reviewers found the ordering process quick and easy,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast delivery times,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely impressive pieces. I have two sons (18yrs old) and purchased a necklace and bracelet set for each of them for Christmas 2026. The quality, beauty, and durability of each piece are amazing. M... See more

Rated 5 out of 5 stars

I had no idea this material would be so high quality and the shine isn’t fading away I been in the swimming pools, sauna, steam rooms and showers and everything still the same no break outs or irritat... See more

Rated 5 out of 5 stars

My chain is secure with the thick lock that allows me to feel confident it won’t break, quality is one of a kind and I don’t have to ever take it off no matter what! I have already ordered 3 Cuban gol... See more

Rated 5 out of 5 stars

Clear and concise marketing. Understood their goals thru out. Shipped very quickly and arrived as promised. Very good quality so far. And how can you go wrong with a lifetime warranty like this. You... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Balanzi came through!

I purchased a jewelry set for my grandson for Christmas. Christmas Eve I gave him my gift and to our disappointment the set I purchased was too small to fit him. I contacted Balanzi and they responded with a solution that not only solved the size problem, but quickly got me a different set that not only fit my grandson but made him very happy. Thanks for making grandma look good!

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Great products

Great products. Good quality and price point. And very attentive customer service. I ordered a set and the bracelet it came with was too small, so they quickly replaced it with a larger one.

20 December 2025
Rated 5 out of 5 stars

Top-notch Service.

I had purchased the wrong-sized bracelet. They were helpful in the exchange process by sending me the correct size. No hassle at all. The customer service is fantastic—the best I had in a very long time. They have me as a lifelong customer. The produce is good, and the service is top-notch.

20 December 2025
Rated 5 out of 5 stars

Pleasantly surprised

I was sceptical as I ordered my necklace. But I was immediately surprised by the look and quality of it!!! The chain is heavy weight for its size and the warranty was 100% satisfactory. I was so impressed I ordered the matching 12mm bracelet.

26 December 2025
Unprompted review
Rated 5 out of 5 stars

BALANZI customer service is above…

BALANZI customer service is above reproach. They respond quickly to any questions you have. I ordered a bracelet and necklace for my husband for Christmas; it arrived on time and was beautiful. My husband was thrilled.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Top notch company.

The website is easy to navigate. The quality of the pieces are top notch for the price(s). And thier customer service is exceptional.

21 December 2025
Unprompted review
Rated 5 out of 5 stars

Product is great

Product is great, ordering is simple, problem with order was taken care of fast will be doing more business with them in future Ty👣

17 December 2025
Unprompted review
Rated 5 out of 5 stars

After I ordered my Cuban link…

After I ordered my Cuban link necklace…….it was too thick for my liking, (12MM), n I asked to exchange it for a smaller diameter, (8 MM),
But to my surprise, I was told that I didn’t need to return the necklace n that they would be shipping me out a smaller one right away

5 December 2025
Unprompted review
Rated 5 out of 5 stars

The set is complete now

The set is complete now. Man, what a combo of quality and luxury. The Balanzi 12MM Bracelet and 12MM Cuban chain are in perfect harmony! Thank you!

5 December 2025
Unprompted review
Rated 5 out of 5 stars

I have had nothing short of an AMAZING…

I have had nothing short of an AMAZING experience from this company! Timely shipping, flexibility with order errors and professionalism. I have most recently been working with Mia and she has exceeded the bar of quality customer care!!!!! Please acknowledge her, as she is the ideal employee that goes over and beyond for your customers.

Regards?

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Great company!

Great company!! Every piece of jewelry I've bought has been perfect! I never take it off once it's on and it has never faded. Other pieces that I've given as gifts have been great also. No complaints!! I recommend this business!!

5 December 2025
Unprompted review
Rated 5 out of 5 stars

great mecandize and after purchase fowlow up

Well i guest ill start at the begining. It was very easy to put in my order and it was proscest rapidly. I received in a quick delivery. i was very happy with the crafmenship of the chain and the bracelet. I put them on rightaway and i wanted to see if i could keep them on day and night. Well i am wearing them 24 hrs a day and they still dont tarnish my neck and that is wearing them when i shovel snow and these days that is often.
The quality is great and also they are not to h eavy or light and like i say wear them 24/7 and there no discomfort and i am sure that if i have to order some thing else i won't hesitate to order from thhem.
i will even refer them to my friends and family.
Finaly thank you Balazi great merchandize
Antonino

24 November 2025
Unprompted review

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