I like many aspects of our new Unicorn deluxe caravan including the extra width, general layout and the ease of the operating systems particularly having moved from a Swift Elegance. However I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Recently bought a used Pursuit 550-4 (1), reasonably happy with the Bailey, few gripes, external locker door not shutting / locking issue, they do not seem that rugged. One HUGE gripe is the manual t... See more
Company replied
I rang customer service after a fruitless email exchange with (I won't name him) which ended with telling he had no information on when a motorhome listed on their website will be available to buy. I... See more
Company replied
Cerys ,, what an amazing person We paid 21k for a caravan that didn't even have a warranty registered to anyone. Certs took my complaint/ predicament and after a few says and a lot of telephonrcalls... See more
Company replied
Company details
Written by the company
Bailey Of Bristol is the home of The Nation's Favourite caravans and motorhomes. With over 75 years of experience behind us, we never stop considering how we can push the boundaries of engineering and innovation in everything we do. Bailey continues to be at the forefront of designing and manufacturing top-quality leisure vehicles that offer comfort, style, and adventure.
75 Years and Counting...
Written by the company
- It all started with a single caravan.
- The Bailey story started back in 1948, when Martin Bailey designed and built the very first Bailey caravan in his South Bristol garage. His caravans soon captured the nation’s adventurous spirit and Bailey grew into the thriving, family-run business it still is today.
Warranty & Servicing
For years of adventure
Complete owner satisfaction is top priority at Bailey and the quality ethos extends to the customer service and comprehensive manufacturer’s warranty package that comes with every new Bailey leisure vehicle.
All Bailey caravans and motorhomes are supplied with a 6 year body shell integrity warranty and a 3 year manufacturer’s warranty.
Contact info
South Liberty Lane, BS3 2SS, Bristol, United Kingdom
- 01174576028
- aftercare@baileyofbristol.co.uk
- baileyofbristol.co.uk
3.1
Average
503 reviews
Asks customers to review
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Fast and efficient transfer.
1 July 2025
Reply from Bailey of Bristol
Hi Mr Pudwell,
We're happy to hear that your transfer was fast and efficient. Thank you for your positive feedback; it means a lot to us.
Kindest regards
Bailey of Bristol Customer Service Team
So nearly 30K spent on a new caravan
So nearly 30K spent on a new caravan. First service (independant) tells us we are lucky to be alive as the gas has been leaking behind the fridge and could have blown the van up at any time. Apart from this! - hubby has also spent many hours fixing defects, fortunately he's the handiman type. Have written and telephoned Bailey repeatedly with no response. Do Not, repeat Not - buy a Bailey caravan
30 May 2025
Unprompted review
Reply from Bailey of Bristol
Hi,
We appreciate your feedback and are sorry to hear about the gas leak and other issues. The safety concerns and lack of response are not what we aim for. A member of the team will investigate this internally, and come back to you.
Thank you for bringing this to our attention.
Kindest regards
Bailey of Bristol Customer Service Team
My experience was over the phone
My experience was over the phone. The guy who dealt with me was polite, knowledgeable and very helpful.
My query was answered and resolved quickly.
Thank you
20 June 2025
Reply from Bailey of Bristol
Hi Mike,
We're happy to hear that your phone experience was positive! We appreciate you letting us know that our team member was helpful and quickly resolved your query. Thank you for your feedback.
Kindest regards
Bailey of Bristol Customer Service Team
Transfer of warranty went very smoothly…
Transfer of warranty went very smoothly very helpful thank you
27 June 2025
Reply from Bailey of Bristol
Hi Wayne,
We're happy to hear that your warranty transfer went smoothly and that our team was helpful. Thank you for your positive feedback and time.
Kindest regards
Bailey of Bristol Customer Service Team
Reply from Bailey of Bristol
Hi David,
Thank you for taking the time to leave us a review. We are thrilled to hear you received a first-class service.
Bailey of Bristol Customer Service Team
Transfer of warranty …
Transfer of warranty done in 4 days absolutely pain and hassle free Well done Bailey
17 June 2025
Reply from Bailey of Bristol
Hi Trevor,
We're happy to hear that the warranty transfer process was completed in a timely manner and without complications. Thank you for sharing your positive experience with us!
Kindest regards
Bailey of Bristol Customer Service Team
Very helpful transferring my warranty
7 June 2025
Reply from Bailey of Bristol
Hi Pete,
We're happy to hear that transferring your warranty was helpful. Thank you for sharing your positive experience with us!
Kindest regards
Bailey of Bristol Customer Service Team
Great Experience
Wanted to transfer warranty, very straight forward process, great contact and customer service.
Elliot was very helpful.
Loving our Bailey Adamo 60-4 what a fantastic motorhome.
12 June 2025
Unprompted review
Reply from Bailey of Bristol
Hi Vince,
We're happy to hear that the warranty transfer process was straightforward and that you received great customer service. We appreciate your positive feedback and hope you continue to enjoy your motorhome!
Kindest regards
Bailey of Bristol Customer Service Team
no communica skills
good morning.
we have a three year old bailey messina. we had an problem, in that the jockey wheel bkt failed dropping our carravan on the floor,
this happen in April this year and we are still waitting on Bailey to supply Yorkshire coast caravans with the right information to get our caravan repaired under warranty,
we have already missed/losted out on our main holiday in May. and its looking like June is also going to be writen of, for taking our caravan out, but with June we have had time to cancel without losting our deposit
25 April 2025
Reply from Bailey of Bristol
Hi Tim,
We're very sorry to hear about the jockey wheel issue with your Bailey caravan and the delay in getting it repaired. We know it's frustrating when warranty work takes longer than expected, especially when it impacts your holiday plans. We'll look into this to see how we can help expedite the process.
Thank you for bringing this to our attention.
Kindest regards
Bailey of Bristol Customer Service Team
Ongoing Bailey Endeavour woes, and terrible aftercare
I bought a new Bailey Endeavour B62 in October 2024. After a whole series of quality/finish issues and a serious heating problem, everything finally seemed to be fixed after 3 months. But when using the van on a long trip at the beginning of the year, several more problems have emerged. The most serious - the large panel of interior trim above the sliding door which holds all the electronic controls has come away from the roof (either because it lacked the connecting clips when built, or these have broken). The panel is now hanging down precariously and gets worse every time the van is driven. If it falls, it will pull all the wiring out with it, causing even more serious problems. Despite my dealer being in touch with Bailey for weeks, the necessary parts or replacement panel haven't been provided. So, the problem remains unresolved. Once again, Bailey seem to be going out of their way to provide the worst possible aftercare, showing complete disregard for customers once a product is sold. It's extremely disappointing.
9 June 2025
Unprompted review
Reply from Bailey of Bristol
Hi,
We appreciate you bringing these issues to our attention. We're sorry to hear about the ongoing problems with your Endeavour B62. We'll look into this situation to understand why the resolution is taking so long and work towards a better aftercare experience.
Kindest regards
Bailey of Bristol Customer Service Team
Far to long to reply by email and could…
Far to long to reply by email and could not get through by phone after trying twice for forty minutes each time
10 May 2025
Reply from Bailey of Bristol
Hi Brian,
We're sorry to hear you've experienced issues contacting us on the phone and email.
One of our team has reached out to you on email to discuss further.
Kindest Regards
Bailey of Bristol Customer Service Team
Reply from Bailey of Bristol
Adam,
We're so glad to hear that you were happy with your order. We strive to provide excellent customer service, and we're happy to hear we exceeded your expectations.
Kindest regards
Bailey of Bristol Customer Service Team
Poor Quality Control
There has been a long list of failed components and structural faults over the two years since we bought our Bailey Alicanto Grande II Porto. With windows needing re installation, lights falling down/not working, Doors and cupboard doors needing to be refitted and waiting for nearly two years now for the main front blind unit replacement!
5 May 2025
Unprompted review
Reply from Bailey of Bristol
Julian,
We understand your frustration with the issues you've experienced with your Bailey Alicanto Grande II Porto. It's disappointing to hear about the ongoing challenges you've faced with components and structural faults. We value your feedback and will share it with the relevant teams to help improve our products and services. We appreciate your patience as we work to address these concerns.
Kindest regards
Bailey of Bristol Customer Service Team
Very helpful aftercare service
Very helpful aftercare service. The problem was complicated. Eventually the aftercare lady was able to provide a solution.
7 May 2025
Reply from Bailey of Bristol
Stephen,
We're so glad to hear that our aftercare service was able to help you. We understand that dealing with complicated issues can be frustrating, and we appreciate your patience and understanding. We're committed to providing excellent customer service, and we're happy to hear that our team was able to resolve your issue.
Kindest regards
Bailey of Bristol Customer Service Team
I have been a Bailey owner for 30years…
I have been a Bailey owner for 30years up until now I have never had to buy any replacement items for any of my vans hence the reason why I have always stayed with Bailey.so whilst in storage I noticed my 2017 Bailey unicorn Madrid decal above the front windows were all cracked and discoloured.so for the very first time I decided to ring Bailey to purchase two new decals.i was absolutely shocked with the £200 price and that’s not including delivery charges also so the 2018 version has been modified with a glass type so I’m sure Bailey were well aware of the decal misshaps ..well I can tell you right now I will never buy a Bailey caravan again and yes it’s for that reason alone two stickers at a price of £200 absolutely shocking .
8 May 2025
Unprompted review
Reply from Bailey of Bristol
Taff,
We understand your disappointment with the cost of the replacement decals. It's frustrating to encounter unexpected expenses, especially when you've had such a positive experience with our brand for so long. We appreciate your loyalty and value your feedback.
We're committed to providing our customers with the best possible experience. We'll take your feedback into consideration as we continue to improve our products and services.
Kindest regards
Bailey of Bristol Customer Service Team
Disappointed
Just wanted to add our disappointment & frustration on buying a brand new bailey motorhome last year. We bought last July & since then have lost 5 weeks of usage with it having to go back to the dealers to complete problems due to poor workmanship & lack of attention to detail, the initial snagging list had 17+ items on! I initially emailed Bailey and the email response stated that they give a good warranty, so I concluded they expect others to sort out their poor standards. I have recently emailed after our last experience and as previous reviews have stated, I have received no response. Poor standards of build and customer after care seem to be the norm.
6 May 2025
Unprompted review
Reply from Bailey of Bristol
Hi Christine,
We understand your disappointment and frustration with the issues you've encountered with your motorhome. It's incredibly disheartening to experience problems with a brand new vehicle, especially after investing in such a significant purchase.
We appreciate you bringing these concerns to our attention and we want to assure you that we take all customer feedback seriously.
We value your feedback and will use it to improve our processes and ensure that similar situations are addressed promptly and effectively in the future.
In the meantime we will look for your most recent correspondence and reach out to you accordingly.
Kindest Regards
Bailey of Bristol Customer Service Team
Hi Bailey of Bristol customer care,
Hi Bailey of Bristol customer care,
Didnt exactly expect you to reply to the last review.
You asked me to email you directly so you could discuss it further, i guess so not to be seen by hundreds of potential customers i guess.
Now if you was to check back you will see that i emailed you in the first place and yes had pretty much the same reply as you gave me,so sorry you have had problems we will try to do better, blah blah blah. And that is why i rated you on trustpilot because i think your after care is very poor.
John Russell
1 May 2025
Unprompted review
Reply from Bailey of Bristol
Hi John,
Thank you again for your feedback. The request wasn't to hide anything, it was simply to gain more information. we only have your name as a reference on Trustpilot, which is why we wanted to receive an email so that we could get the right information.
We strive to provide a positive and helpful experience for all our customers, and I apologise that this has not been your experience.
Kindest Regards
Bailey of Bristol Customer Service Team
When things go wrong…
Customer service went above and beyond expectations. My issue was dealt with promptly and professionally
25 April 2025
Reply from Bailey of Bristol
Hi Ian,
We're so glad to hear that you had a positive experience with our customer service team. We strive to provide excellent service to all of our customers, and we're happy to hear that we were able to meet your expectations.
Kindest Regards
Bailey of Bristol Customer Service Team
Transfer of warranty on ownership change
My warranty transfer was completed in a timely manner.
11 April 2025
Reply from Bailey of Bristol
We appreciate your positive feedback and are glad to hear that your warranty transfer was completed in a timely manner.
Kindest Regards
Bailey of Bristol
Customer Service Team
Disappointed not to get any support on…
Disappointed not to get any support on a genuine mistake on our behalf for the transfer of the caravan warranty. Poor outcome for us which has been costly. We won't make the same again.
10 April 2025
Reply from Bailey of Bristol
Hi John,
We understand your disappointment with the outcome of your caravan warranty transfer. We strive to provide excellent customer service and are sorry to hear that your experience did not meet your expectations.
We appreciate your feedback and will use it to improve our processes. A member of the customer service team will be in touch.
Kindest Regards
Bailey of Bristol Customer Service Team
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