I LOVE using Bailey decals! They are easy to use, always successful when fusing. I love the array of designs... greatly appreciated!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have been very impressed with Bailey Decal UK for their excellent service. The team responds quickly, delivers on time, and provides high-quality decal products. Their professionalism and reliabili... See more
Company replied
I ordered a custom printed page from Bailey Decal and I’m extremely happy with the quality of the personalised page I received. The result after firing is really clear. No problems at all, thank you.... See more
Initially, my order slipped through the net BUT I have to say when I queried it they were apologetic & on it immediately. And my order then arrived incredibly quickly. These things happen & it's how a... See more
Company replied
Company details
Written by the company
Manufacturers of decals for the ceramic/glass/wood/enamel & candle industries. We are proud to be the largest open stock wholesalers for ceramic transfers worldwide. You can browser and order our full range on our website. We do also do custom printing, depending on the quantity needed we can either do digital printing or silkscreen printing. The Bailey family have been involved with the ceramic transfer industry since 1948 when Kenneth Bailey started the company of K.H.Bailey & Sons Ltd. The company continues to this day as Bailey Decal Ltd and is still owned and run by the family.
Contact info
Unit 1, Trent House, Dunning Street., ST6 5AP, Stoke-On-Trent, United Kingdom
- 01782524400
- info@baileydecal.co.uk
- baileydecal.co.uk
4.8
Excellent
309 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bailey Decal
Thank you for the 5 star review!
Reply from Bailey Decal
Thank you for the great 5 star review!
Natalie is super to work with!!!!!
9 April 2025
Reply from Bailey Decal
Thank you for the 5 star review!
Very quick delivery and the quality of…
Very quick delivery and the quality of Bailey's decals is excellent. We have ordered them before and where never disappointed,
31 March 2025
Reply from Bailey Decal
That's great to hear, thank you for the 5 star review!
Reply from Bailey Decal
Thank you for the 5 star review!
Bailey Decal provides decent service…
Bailey Decal provides decent service with quick delivery and reasonable prices. The decals are of good quality, and the team communicates well. While the ordering process has improved over time, there’s room for refinement. Overall, a reliable company, but the experience could be slightly better for a three-star rating.
24 February 2025
Unprompted review
Reply from Bailey Decal
Thank you for taking the time to leave a review. We would greatly appreciate it if you could provide further details about your experience, as this will help us identify areas for improvement. We are committed to continually enhancing the quality of our service.
Reply from Bailey Decal
Thank you for your positive review. If there is anything further we can do to enhance your experience and earn a full five-star rating in the future, we would be grateful for your feedback.
I've said time nd time again how…
I've said time and time again how misleading your order process can be. If I just want to order say 6 of one motif I can't and have no idea how many I will be charged for. Its archaic and misleading and certainly not transparent. It is not clear at all on the website shop. I have no issue with sets as that's very clear but individual motifs is frustrating.
19 March 2025
Reply from Bailey Decal
Hi Robert,
In reply to your review above….. You have been a customer of Bailey Decal now since May 2018 and in this time have placed 27 orders. No matter how the orders are placed – email, telephone, the online order system or post, the process is, and always has been, the same. You order by how many pieces you need, and we will supply as close to that order as we possibly can depending on what is printed on a sheet. This has been the same on every one of those previous orders. We always send a pro-forma invoice on with the picked amount and total cost for you to see before committing and paying so you can make any changes if required.
This is something we have discussed several times with yourself by email and over the telephone and you will also see this information in several places on the website and throughout the order process. Due to the way the decals are printed and sold this is the way it has always been.
This most certainly has nothing at all to do with Trading Standards.. Every part of the process is transparent. We do not hide any information; we certainly do not mislead any customers, and you always know what you have been charged for as we send you a pro-forma which has all of the information.
Personally, we feel that including the Trading Standards in a review with no grounds to do so damages our business with other customers that may read this. If any of our customers or future customers would like to discuss this with us for reassurance, then please get in touch with us directly.
Fantastic decal products
Fantastic decal products, reasonably priced. Would definitely order again. Ordering was easy, delivery was quick. Highly recommend
13 February 2025
Reply from Bailey Decal
Thank you for the 5 star review and kind words!
I didn’t get the package yet!!!!and no…
I didn’t get the package yet!!!!and no massage a bout it
11 February 2025
Reply from Bailey Decal
We can confirm that your parcel successfully cleared customs on 2/3/25, and it’s on its way to you. We understand the importance of receiving your order promptly and hopeful it will be delivered to you soon. For real-time tracking updates, please refer to the tracking number provided in the dispatch email sent to you as your order was dispatched on time.
If you have any further questions or concerns, please don’t hesitate to reach out. We are sorry that you feel the need to put a 1 star review when the order hasn't been delivered yet. Hopefully this will change when you receive your goods.
Reply from Bailey Decal
Thank you for taking the time to leave a rating. We noticed you left 3 stars but didn’t include any comments. If there’s anything we can do to improve your experience or if you have feedback to share, we’d love to hear from you.
Great customer service
Great customer service, high quality product and fast delivery.
4 February 2025
Reply from Bailey Decal
Thank you for your 5 star review!
Reply from Bailey Decal
Its great to hear such positive feedback. Thank you for your 5 star review!
Excellent selection
Excellent selection, good pricing and reliable well packaged delivery. Thank you.
5 February 2025
Unprompted review
Reply from Bailey Decal
Its great to hear such positive feedback. Thank you for your 5 star review!
Ordering process is clear and the…
Ordering process is clear and the delivery is fast.
14 January 2025
Reply from Bailey Decal
Its great to hear such positive feedback. Thank you for your 5 star review!
I had an incomplete mailing address and…
I had an incomplete mailing address and they were great making sure everything was correct before package was shipped!
22 January 2025
Reply from Bailey Decal
Its great to hear such positive feedback. Thank you for your 5 star review!
I loved them
I loved them! Excellent quality and very well defined colors. Also, fast attention and shipping.
23 January 2025
Reply from Bailey Decal
Its great to hear such positive feedback. Thank you for your 5 star review!
Always happy with the decals received.
14 January 2025
Reply from Bailey Decal
Thank you for the 5 star review!
Product was just what we wanted and…
Product was just what we wanted and went on easily.
3 December 2024
Reply from Bailey Decal
Thank you for the 5 star review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.