Bailey and Staples Reviews 3

Roof needed replaced when I moved in which was fair enough, but took a further 2 months to do! Bearing in mind we’re going into rainy season so water flooded down walls cos no one paid 🤷🏻‍♂️Yet in a 6 bed house share it’s an issue, plus a spider infestation, they were in my bed and nothing was done, ah well they said, we don’t see a spider infestation, how about look up and you would see thousands of them 🤦🏻‍♂️ plus you are constantly bombarded with we need to get in your room at 8 am basically dock dock o’clock in the morning, the whole point of a house share is to chill until you find somewhere permanent, like a concentration camp here

An outstanding letting agency. I have dealt with them for many years and they are by far, the best letting agency I have ever dealt with. They are very professional, they respond to emails and inquiries quickly and offer a very personal service. They are a pleasure to deal with!

Just another disgusting letting agency messing with people's lives, feigning being a landlord on OpenRent.

Five days ago I enquired about a property that cost £400 PCM on OpenRent.co.uk with the sole intention of contacting a landlord directly because of how I've been appallingly treated for almost six weeks from these so called letting "agents."

For the first 24 hours I was convinced I was talking to the landlord as I stated I wanted to contact landlords directly, and the T&Cs of OpenRent clearly state that the landlord is required to be present on site - even if another person (i.e. a friend of the landlord) conducts the viewing.

I stated several times that money would not be an issue, for sensitive and personal reasons that I was willing to disclose, I desperately need to move away and start a new life. Me and my guarantor would have been able to rent this place for at least 20 years with our savings. I offered to pay a full 6 month tenancy up front, in advance to the landlord.

It was evident they were either trying to waste time or passing my case around between "agents" when they asked me my age twice, talking about calculating how much housing benefit I'd receive for a second time.

I pretty much had to spam them to get a reply since I have been left worrying about applications for well over a month. My message was met with excuses about how my notifications came out of hours so they weren't seen, as though it's impossible to check your inbox.

Finally after enquiring by phone and having them speak to my guarantor, I shortly received this e-mail: "At present due to your age their concern is the level of housing benefit entitlement once your six month tenancy is up, this will only be £50 per week and would be too little to cover the rent on your own." They had never been informed I am in the ESA support group and would be entitled to PIP, they didn't even ask. I doubt they cared. If they explained the situation at all to the landlord there would be no concern about financial issues.

Overall this experience has been terrible, the spelling and grammar of these agents is far below your average English GCSE paper, alongside the response times and lack of concern for sensitive cases this experience was nothing short of a joke.

Update - The snotty responses to this review alone should clarify their level of professionalism. Claiming I'm angry and insinuating I'd have been a bad tenant because I would like to have some honesty.

At least the "AGENT" who replies to the reviews can spell better than a twelve year old.