Bailey and Coco Reviews 341

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 292 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and attractive designs of the products, particularly the harnesses, which are noted for their comfortable and secure fit, often with good adjustability. Many people appreciate the ease of ordering and the speedy delivery of their items, with some receiving their purchases just in time for special occasions. The customer service is frequently highlighted as brilliant and efficient, with staff quickly resolving issues and providing helpful communication. However, some customers also noted issues with delivery, including delays and parcels not arriving as expected, leading to frustration with the lack of proactive support and compensation for missing items. A few other people also felt that the customer service was unhelpful, focusing on money and stopping communication, and some experienced problems with harness sizing, receiving incorrect items, or finding the product quality to be low, causing discomfort for their pets.

What people talk about most

Product

Consumers find product to be positive, highlighting the excellent quality, strong materials, and attractive... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising products as well-made, strong, and... See more

Delivery service

People report positive experiences with delivery service, frequently praising quick and speedy delivery... See more

Order

Customers had positive experiences with order, praising the ease of the ordering process and quick delivery.... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as great,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great quality, attractive designs. Good range of adjustments on harnesses, ensuring safe and comfortable fits. Good discounts. Our dogs look lovely in their new harnesses and doggy equipment. Harne... See more

Rated 5 out of 5 stars

Excellent company I have used very many times. Recently had a issue with delivery, and they sorted it out straight away by resending another item. Couldn't have been more helpful. Powertrails s... See more

Rated 5 out of 5 stars

Absolutely stunned at the amazing quality! I ordered a matching set of harness, lead, collar, bow and poop bag carrier. All speedily delivered just in time for Christmas. I was floored by the beaut... See more

Rated 5 out of 5 stars

Eady to order and after several unsuccessful harnesses to fit my shih Tzu,your harness has been a comfortable fit. yeh. Waiting for another harness and collar to come back in stock, then I wil... See more


Company details

  1. Pet Store

Written by the company

Bailey & Coco: Your One-Stop Shop for Stylish Dog Accessories! 🐾 At Bailey & Coco, we're all about enhancing your fur babies style and safety. Explore our wide range of premium dog accessories, including dog harnesses, leads, collars, poop bag holders, bow ties, dog walking bags, and much more. Whether you're looking to add a touch of flair with a trendy bow tie or keep your pup safe during walks with our durable harnesses and leads, we've got you covered. Our collection is designed to meet the diverse needs of dogs of all shapes and sizes, ensuring that they look fashionable while staying secure. Join us in making every dog's life a little more stylish and safe. Shop now at Bailey & Coco and let your dog shine! 🐶🌟


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

341 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Really disappointing that I have had…

Really disappointing that I have had about 6 emails (I appreciate these are auto-generated) but not one response back to two emails regarding returns.

9 March 2026
Bailey and Coco logo

Reply from Bailey and Coco

Hi Joanne,

We’re sorry to hear you were disappointed.

We have checked this for you and can see that we replied to your email on 20th March and again on 23rd March with the returns and exchange details, and we also responded via Facebook over the weekend. We’re very sorry if those email replies did not come through to you, as we do appreciate how frustrating that would have been.

We’re sorry again for the confusion caused.

Kind regards,
Laura

Rated 5 out of 5 stars

Fantastic products would definitely recommend

I really love the quality of these products and they come in such really nice and somewhat sophisticated styles, I chose the Oxford Twill range for my pup and it suits him perfectly as he’s an apricot Cockerpoo. The harness is easy to fit and the lead feels really good in your hand, a little bit of chic everyday on our walks. The added bonus of a poop bag holder which clips onto the thoughtfully placed D-ring near the handle of the lead is a great way of making sure it’s with you on every walk! Will definitely be buying another Bailey and CoCo harness set as my pup grows out of the smaller size he now wears.

16 March 2026
Rated 5 out of 5 stars

Great service

Great service, even better products and my dog loves his new harness set and looks super cute. The quality of these products is outstanding. I’m now in full control and my dog is completely safe on walks

4 March 2026
Rated 1 out of 5 stars

Poor customer service

Size too small. No address in the pack to return it to. Several emails sent to company with no reply

11 March 2026
Bailey and Coco logo

Reply from Bailey and Coco

Hi Christine,

We’re sorry to learn of your disappointment. Please note that we did respond to both of your emails on 16th and 18th March with our return instructions and return address. It may be that these replies were not received and may have ended up in your spam folder.

We’ve just sent you another email now with the full return details, so please do keep an eye out for that.

If you need anything further, we’re very happy to help.

Kind regards,
Laura

Rated 5 out of 5 stars

Speedy delivery and well made harness…

Speedy delivery and well made harness that fits very well with lots of adjustment and looks perfect on.

I bought a matching lead, collar and poop bag holder. The poop holder broke but was very quickly replaced with good communication.

I would definitely use them again.

11 March 2026
Rated 5 out of 5 stars

Really happy with this set

Really happy with this set! The harness fits my dog comfortably and feels secure without restricting movement. The collar and lead are strong, well-made, and look great too. The poo bag holder is a super handy bonus—makes walks so much easier. Overall, great quality and definitely worth it!

11 March 2026
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. First Oder not received lost by Royal Mail. Laura on contact immediately sent a replacement harness and lead and I certainly was not disappointed. Not only is customer care exceptional but the product is of the highest standard. I have a very large 9 month Labrador and this harness fits perfectly and is very durable. Will certainly be purchasing from Bailey and co again.

3 March 2026
Rated 5 out of 5 stars

Great products.

Easy to order items which are great quality material. Ordered size s for my longhaired 3 year old miniature dachshund and the harness and collar fit perfectly. I also ordered the lead and poo bag holder. Very quick delivery. I would definitely recommend this company.

10 March 2026
Rated 5 out of 5 stars

Beautiful and practical dog harnesses

Bailey and Coco make very beautiful and practical dog harness sets. The harnesses are very well-made and very sturdy. The harness clips lock securely and there is no need to put the harness over your dog's head to take it on and off. The harness handle is very secure and strong enough to help when I have to lift our Westie into our car. The lead is a perfect length, the collar isn't too wide for a small dogs neck and you can get a matching bow that just velcros onto the collar.
These harnesses wash very well also. We have had our first one for some time now and it has been washed many times and still looks new.
Plus great and very responsive customer service!

27 February 2026

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