Bailey and Coco Reviews 341

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 292 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and attractive designs of the products, particularly the harnesses, which are noted for their comfortable and secure fit, often with good adjustability. Many people appreciate the ease of ordering and the speedy delivery of their items, with some receiving their purchases just in time for special occasions. The customer service is frequently highlighted as brilliant and efficient, with staff quickly resolving issues and providing helpful communication. However, some customers also noted issues with delivery, including delays and parcels not arriving as expected, leading to frustration with the lack of proactive support and compensation for missing items. A few other people also felt that the customer service was unhelpful, focusing on money and stopping communication, and some experienced problems with harness sizing, receiving incorrect items, or finding the product quality to be low, causing discomfort for their pets.

What people talk about most

Product

Consumers find product to be positive, highlighting the excellent quality, strong materials, and attractive... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising products as well-made, strong, and... See more

Delivery service

People report positive experiences with delivery service, frequently praising quick and speedy delivery... See more

Order

Customers had positive experiences with order, praising the ease of the ordering process and quick delivery.... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as great,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great quality, attractive designs. Good range of adjustments on harnesses, ensuring safe and comfortable fits. Good discounts. Our dogs look lovely in their new harnesses and doggy equipment. Harne... See more

Rated 5 out of 5 stars

Excellent company I have used very many times. Recently had a issue with delivery, and they sorted it out straight away by resending another item. Couldn't have been more helpful. Powertrails s... See more

Rated 5 out of 5 stars

Absolutely stunned at the amazing quality! I ordered a matching set of harness, lead, collar, bow and poop bag carrier. All speedily delivered just in time for Christmas. I was floored by the beaut... See more

Rated 5 out of 5 stars

Eady to order and after several unsuccessful harnesses to fit my shih Tzu,your harness has been a comfortable fit. yeh. Waiting for another harness and collar to come back in stock, then I wil... See more


Company details

  1. Pet Store

Written by the company

Bailey & Coco: Your One-Stop Shop for Stylish Dog Accessories! 🐾 At Bailey & Coco, we're all about enhancing your fur babies style and safety. Explore our wide range of premium dog accessories, including dog harnesses, leads, collars, poop bag holders, bow ties, dog walking bags, and much more. Whether you're looking to add a touch of flair with a trendy bow tie or keep your pup safe during walks with our durable harnesses and leads, we've got you covered. Our collection is designed to meet the diverse needs of dogs of all shapes and sizes, ensuring that they look fashionable while staying secure. Join us in making every dog's life a little more stylish and safe. Shop now at Bailey & Coco and let your dog shine! 🐶🌟


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

341 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Low quality harness that hurt my dog…

Low quality harness that hurt my dog and created wounds on her legs. When I requested I return, I was told the harness had been work and it could not be resold, so a return was not possible. Poor customer service - unhelpful, focus on money and stopped answering my emails. I have checked my spam folder and I have not received any emails despite the FU. I will not buy their products again not recommended the company.

After reading the reviews here, I can see they are being very dismissive and say that they answer customers despite the reviews say they have not answered.

1 April 2026
Unprompted review
Bailey and Coco logo

Reply from Bailey and Coco

Hi Elsa, Thank you for your review.

We’re sorry to hear that you’ve felt frustrated with your experience, and we completely understand how this would feel. We always aim to respond to all messages within 24 hours, however as a small team there can occasionally be slight delays during busier periods.

We’re also very sorry to hear that your dog experienced discomfort, which is never something we would want.

As mentioned in our emails, items that have been worn unfortunately aren’t eligible for return unless they are faulty. From our previous communication, it appeared this was more likely related to the fit of the harness rather than a fault with the item itself, and we did try to assist with adjustments, as this is most often the cause of issues like this.

We’ve now responded to your most recent email and are continuing to assist you directly to resolve this.

Kind regards,
Bailey & Coco

Rated 2 out of 5 stars

Beautiful but useless

We bought this harness a while ago and I can say that it's not effective against pulling. We've got a german shepherd and he is a very active and curious dog. Our main issue was to stop him from pulling. When the harness arrived it was beautifully packed and organised. We were excited to try it on. It fits him well and it looks great, however, it definitely doesn't stop him from pulling. Attaching the lead to the top of the harness makes him pull more, and attaching it to the front diverts him but doesn't stop him from pulling. Therefore, two stars, one for the way it looks and another for the handle on top of the harness. It doesn't stop him from pulling, the lead is too long and we had a few accidents where the collar would unplug. It didn't make our life easier. I love the idea of the harness but I don't think that it's suited for big dogs.

18 January 2026
Unprompted review
Bailey and Coco logo

Reply from Bailey and Coco

Hi Anastasia,

Thank you for your review and for your kind comments on the look and fit of the harness.

We’re sorry to hear it hasn’t worked as expected for your German Shepherd. Our harness is designed to help reduce pulling, particularly when using the front attachment, but it isn’t a complete solution for strong pullers on its own.

We can see you haven’t been in touch with us directly, so we’ve sent you an email to assist further. We’ve also reached out regarding the collar point you mentioned so we can look into that.

Kind regards,
Bailey & Coco

Rated 5 out of 5 stars

The order we received was…Great wuality

The order we received was beautiful.Very good quality. Unfortunately the size was not right.
Emailed the company and they came straight back to is.
Easy returns and refund processed promptly.Customer service very good.
Will definately order from them agsin.

26 March 2026
Rated 5 out of 5 stars

Great harness

Great harness, I had a question and Laura came back to me so quickly and had the answer I needed, cannot recommend enough.

2 April 2026
Rated 5 out of 5 stars

New harness …

The size guidelines for the harness were helpful. My dog is an English bulldog and he’s quite broad in the shoulder but has a small head. Also the offer of a free swap if the harness didn’t fit for a different size was reassuring. It was delivered quickly and fits Hamish perfectly. He loves his new harness 😊

1 April 2026
Rated 4 out of 5 stars

Beautiful Set

Ordered the harness, lead, collar, poo bag & bow tie. Not sure I'll use the bow tie but it came with the bundle which was a great price. Fits perfectly and it really good quality. The only thing I wish is the collar had the padding on like in the lead to make it more comfy for my dog.
Would definitely recommend Bailey and coco 😁🐕

31 March 2026
Rated 5 out of 5 stars

Harness

The delivery service was really quick, the package came and it was wrapped carefully and when I opened it the product was so much more than I expected, the stitching was really strong and the colours were absolutely beautiful, the harness looks amazing on my boy and the added bag holder is a must have

31 March 2026
Rated 5 out of 5 stars

Love the style

Love the style, fabric, quality of the walking set and bag. The size of the harness and collar are perfect and seem to be comfortable. All delivered in a nicely packaged box.

30 March 2026
Rated 5 out of 5 stars

Quality of the product is top notch

Quality of the product is top notch. I was curious to see how well the picture was printed onto the bottle, it's beyond expectations and worth every penny. Communication was great from the beginning, including the confirmation of the picture quality. Mrs loves her bottle!

27 March 2026
Rated 5 out of 5 stars

Oxford tweed harness

Ordered a Oxford tweed harness for my 15month old miniture daxie. Ordered on the friday arrived monday. In hindsight should have got XS as a S is a lil big, but he is in between sizes on the chart, rather than return im keeping n have just ordered the celestial on, this one seems to be a bit longer at arriving. All in all the quality is good I think the only improvement would be to make them easy to adjust

27 March 2026

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