I like that they streamline the process but I think it's scummy as nuts that they charge you just for downloading stuff that is already on the internet , also that they give you the review link on you... See more
Company replied
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See what reviewers are saying
Baidu Downloader was a lifesaver to download a lot of pictures and videos from the Baidu Cloud. It was possible to see the pictures and video on the Chinese site, but in a downgraded format.... See more
The customer service is really fast! And cheap price!! Honestly this is a website that allows me to send baidu files without creating an account for baidu as it requires a chinese phone number <... See more
Wonderful experience with downloading! Very prompt, and worked to get me files very quickly that I could not otherwise access.
4.5
Excellent
83 reviews
No recent history of asking for reviews
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they got the file i requested for
they got the file i requested for, no questions asked. and pretty quick delivery! hassle-free experience.
9 August 2026
Unprompted review
Great service!
7 August 2026
Unprompted review
A great service with an amazing…
A great service with an amazing customer support team, i was able to download what i needed in time.
25 July 2026
Unprompted review
Fantastic Service
I had an awesome experience. Saved my day after hours of looking on how to download
28 July 2026
Unprompted review
It's really good.
10 July 2026
Unprompted review
so trash
so trash. You can rent a Baidu VIP account for less than $5 a month, with unlimited downloads and no storage cap. Instead of wasting time with this garbage — it's just a middleman leading to another paid download service at an unnecessary cost — otherwise the download speed is like something out of the 2000s.
9 June 2026
Unprompted review
Reply from Baidu Erranium
Hi,
Thank you for sharing your feedback. We understand that pricing, download speed, and convenience are important when choosing a service.
Our platform provides an alternative for users who need access to specific Baidu files without necessarily subscribing to a VIP account. We also offer free access to Baidu files under 50 MB.
We’re sorry that the speed and overall experience did not meet your expectations. We value this feedback and will use it to review how we can improve our service.
If you experienced a specific issue with an order, please contact complaints@erranium.com with your order number so our team can investigate and assist you.
Thank you for taking the time to share your experience.
i didn't see any download files after i…
i didn't see any download files after i paid for download. The link shows me no file
18 May 2026
Unprompted review
Reply from Baidu Erranium
Hi,
We’re sorry that you couldn’t access your file after making a payment. We understand how frustrating it is to pay for a download only to find that the link shows no file.
Please email complaints@erranium.com with your order number so our team can investigate the issue and help you access your file or determine the appropriate resolution.
We take these concerns seriously and would appreciate the opportunity to look into what happened and make things right.
Thank you for bringing this to our attention.
Very helpful and accommodating
28 April 2026
Unprompted review
Pay and wait
I paid and received nothing for hours, stuck on "finalizing" despite the website saying it would be available quickly. Next day it's finally available, so yes it worked, but I had to pay 3$ for 179 mb file I received 12 hours later.
25 April 2026
Unprompted review
Reply from Baidu Erranium
Hi,
We’re sorry that your file took longer than expected to become available. We understand how frustrating it must have been to wait 12 hours when you expected a much quicker turnaround.
We’re glad the file was eventually delivered, but we acknowledge that the delay fell short of your expectations. We would appreciate the opportunity to investigate what caused the processing delay and improve your experience.
Please email **complaints@erranium.com** with your order number so our team can review your transaction and assist you further.
Thank you for your feedback and patience.
Instant live chat,fast conversion,what…
Instant live chat,fast conversion,what can i say? The best tool i have came across,i absolutely recommend it,for example baidu links dont work in my country btu with this tool i got it,Thanks to the owner!
27 March 2026
Unprompted review
Fast and best support!
The customer service is really fast! And cheap price!!
Honestly this is a website that allows me to send baidu files without creating an account for baidu as it requires a chinese phone number <3
2gb file for me was only 3$
22 February 2026
Unprompted review
Fast, Reliable, and went above and beyond
Everything worked amazingly! Needed a password for the flies but customer support was able to help me with it! Got everything I asked for and more. Will definitely use this service again!
14 November 2025
Unprompted review
Can only join up with other users I…
Can only join up with other users I contact live support cause I originally wanted only one file but cause it was my first time and also cause it was under 50MB total for both files I got both for free
27 October 2025
Unprompted review
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