Bags of Love Reviews 

7,449
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers had a great experience with this company. Customers frequently mention that the items are beautifully made, featuring exceptionally clear photos and wonderful materials that exceed expectations. People also love the incredibly fast delivery times, often receiving their personalized orders within just a few days of placing them. Some reviewers were not happy with delivery delays, noting that packages sometimes took longer than expected to arrive. A few other people also felt that certain items suffered from printing defects, such as faded colors, unexpected blank sections, or missing parts. Consumers occasionally experienced frustrating interactions when trying to resolve these unexpected problems with the support team.

What people talk about most

Product

Users describe positive interactions with product, highlighting the excellent print clarity and overall... See more

Quality

Consumers find quality to be positive and consistently praise the fantastic items, high standards, and... See more

Order

Clients share satisfaction and positive opinions on order experiences, frequently highlighting smooth... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting reliable and... See more

Service

Customers report widespread satisfaction and praise the fabulous service provided. Reviewers note that staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I thought they'd struggle to get my photo blanket to look right because the main subject was my black dog. But all the pictures look fantastic and really clear. The delivery took slightly longer tha... See more

Rated 5 out of 5 stars

Brilliant! I had a canvas print of a photo made. Excellent quality and my order was processed and delivered within a few days. So pleased with it that I ordered another one. Great to support a local U... See more

Rated 5 out of 5 stars

Ordered a personalised flag for my husbands birthday for use at a festival. All questions were answered very timely, product was delivered within the time scale promised. Flag looked fab good mate... See more

Rated 5 out of 5 stars

I designed a cushion to bring some comfort to our family after losing our dog. I chose the 40cm soft velvet with duck feather interior and printed on both sides. I was nervous about spending nearly £5... See more


Company details

  1. Gift Shop

Information provided by various external sources

Design products online in exceptional quality, built to last, by our talented team in London.


Contact info

4.1

Great

TrustScore 4 out of 5

7K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.1

All reviews

(7,449)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First Class

I cannot fault the service, it was 1st class. The china baubles were packaged and delivered in one piece and no breakages. The quality of the product is excellent. I would very much recommend Bags of Love and will definitely purchase from them again. Many thanks

20 June 2024
Unprompted review
Rated 5 out of 5 stars

Perfect Product, Perfect Company to deal with

This was the 4th shirt I've ordered & I'm truly delighted with them all. This 4th one was the best as I've perfected my design following advice from Kajal who was very helpful on a number of matters. Received all very quickly & great e mail support for a couple of queries that I had. Great quality & fit with incredibly accurate design & reproduction of photos & printing.

5 July 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service! I called before and after placing the order as needed the item rushed and delivered within 2 days. The team talked me through the process. When it looked like they may not be able to ship the item in time, we discussed collection from their London location as an alternative - but in the end they did manage to ship it. Item was great - really high quality - and the service was top notch!

3 July 2024
Unprompted review
Rated 5 out of 5 stars

Quality items, great way to be personal or creative.

I bought a tea towel and travel towel as a gift. Both were high quality items and delivered on time. I made a custom design in Canva, you can also do a photo. Great way to turn digital art and designs into gifts or products. Huge range of items to personalize including blankets, clothing, mugs, sunglasses, canvas prints, and even your own pattern leather.

19 May 2024
Unprompted review
Rated 5 out of 5 stars

I ordered a large banner for our school…

I ordered a large banner for our school with our school crest/logo and it is absolutely stunning!! We are so happy with it. The price was unbeatable. It is on linen and the letter and detail is outstanding. I’m honestly so shocked that it is as perfect as it is. Thank you so much. This company is legit order from them. We will be back! Shipping was super fast and I got updates regularly.

27 May 2024
Unprompted review
Rated 5 out of 5 stars

I recently complained about the quality…

I recently complained about the quality of a handkerchief that I had ordered in organic cotton that had been apparently mislabelled as polyester. The customer Team reached out to me and kindly replaced the handkerchief free of charge with another fabric.

They were very prompt in their response and I’m grateful for that

10 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent quality gift

Excellent quality large bone china mug, did a collage photo print of pets which came out perfectly. Been through the dishwasher several times so looks like it will stand up well to use. Not the cheapest around but well worth the money for the perfect gift. So good I’ve already ordered another for myself!

20 May 2024
Unprompted review
Rated 2 out of 5 stars

Dishonest …

Very disappointed with the poor quality of the product. I ordered a handkerchief for my dad in organic cotton but the product when it arrived had a polyester label. I complained and was told they accidentally put the wrong label on the material. The fabric is undoubtedly polyester but was told it wasn’t. I asked for a replacement but was told I could send it back for them to change the label to read cotton which it clearly isn’t. Given the expense I am very disappointed and will never use this company again.

10 May 2024
Unprompted review
Bags of Love logo

Reply from Bags of Love

I'm truly sorry about your recent experience with our product and understand your disappointment. The quality of our items and the satisfaction of our customers are our top priorities, and it is clear that we have not met your expectations in this instance.
We understand the importance of receiving the correct product, especially when it comes to something as special as a gift for a loved one.

One of our team members will be reaching out to you directly to discuss your concerns and find a resolution that works for you.

Once again, my sincere apologies.

Rated 1 out of 5 stars

Still awaiting refund

I have had an awful experience with this company. I made an order and a week later I am told that the ribbon needed for my order was out of stock. I asked for a refund and made an order with another company. Bags of love kept emailing me offering vouchers / discounts etc which I kept declining and asking for my money back. I have had to ask six times for a refund, I am still awaiting this. I would NOT recommend this company and will definitely not be using them in the future.

6 May 2024
Unprompted review
Rated 5 out of 5 stars

I love love love ❤️

I have used Bags of Love a few times over the last year for a photograph blanket and pillows. As you design your pieces on line, you sometimes need a professional eye so I contacted them for a on-line chat. Each time, great advice was given and I was reassured to place my order. I was not disappointed. I love love love the quality of the products and have will have no hesitation in using them again.

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Super service, super quality

Ordered an acrylic block with custom art work on.

Order process was seamless.

Uploaded image required using their website.

Block arrived a week later.

I was kept updated at every stage.

Perfect.

Decent price.

18 April 2024
Unprompted review
Rated 5 out of 5 stars

Nice finish!

Very happy with all products received, really nice quality and finish! Good communication, polite and friendly! ..the only to check is the delivery, processing and delivery have separate times, it is stated on website! be aware of this. I would definitely order again, I have ordered multiple products and been so happy with each one especially as they've been for big emotional occasions. Thank you!!

10 April 2024
Unprompted review
Rated 5 out of 5 stars

Poor Customer Service

Very disappointed with bags of love. I used to order from them regularly despite the price as I loved their print quality on vests and masks. I ordered a long sleeve shirt for a friend for her to wear at the event and when it arrived it was simply awful. The cut wasn't round it was a scoop too. Bags offered a 30% refund only or a reprint (which i dont need as the event was last week). Cheaper alternatives to Bags offered me 100% refund if the print was bad.

Upd got a full refund. Updating my rating as I'm happy with the outcome.

10 April 2024
Unprompted review
Rated 5 out of 5 stars

Quality, design colours excellent.

I have been so pleased with the quality of the blankets that have been produced and my design was just how I wanted it to be. I have ordered three blankets as presents over the last year and they have been well received. My granddaughters have been delighted with them. I also had wallpaper printed in the design of my choice and this was fantastic. My granddaughter has all her horse friends on the wall now.

28 March 2024
Unprompted review

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