Bagsmart Reviews 

Highly incapable organisation. Call themselves BAGSMART UK, but ship all the way from China, which took forever! Their website clearly states a 30 day return policy but now customer service is saying they don’t accept returns at the moment due to logistics. So now I’m stuck with two backpacks, and they only offered me a 70% refund on the one I wanted to return. Really regretting this purchase and wish I would’ve spent my money with a more sustainable company.

Update March 2026 - since being approached by the customer service team following this review, they offered me several options and resolved my issue. Although it took some time, they did eventually resolve my issue. I’d recommend a change of courier.

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Ordered a bag nearly 3 weeks ago - I wasn’t able to add the free bag into my shopping bag for some reason so I asked them to add this on subsequently which they kindly did.

Unfortunately, the free bag arrived about 2 weeks after ordering (delivered to the incorrect address, but this is the couriers fault not Bagsmart) and when I contacted Bagsmart to ask if the original ordered bagged had been shipped and what its tracking number was, I was told that it was only one tracking number for the 2 bags/orders and I was to take this up with the courier. A week later, I luckily received a notification from my apple wallet that a delivery was attempted by a courier called 4PX, and I luckily screenshot this tracking number as this was different to apparently the “one tracking number for two parcels”. I have still not been able to retrieve this bag as the courier is impossible to contact and it seems Bagsmart washes their hands of any responsibility post order placement.

I would personally steer clear of this company at all cost.

After three months and some exchanged emails with bagsmart i finally received my backpack. I liked the quality of the backpack.

Bagsmart backpack is a fairly low price alternative but know that the colors are not exactly as advertised and, importantly, you cannot easily do a return. You need to pay to ship the product back to them. Not easy nor customer friendly.

This was the second bagsmart camera bag I have ordered. The first one was exactly like this one and came with a rain cover. This one was supposed to come with a rain cover, but did not. Since I was traveling, I missed the return window and when I contacted them, they just keep telling me to go through Amazon to deal with it but Amazon only has their website for support. In other words they’re not taking responsibility for their own products and handling. I order a lot of camera equipment and I would not waste the time on this, but it is tricky to find rain covers that fit exactly over the bags that I have ordered.

Not worth the money. Looks and feels cheep. Color doesn’t match from stock photo. Would not recommend. SHEIN quality.

JUNK PRODUCT. Bought and the first time used, the string broke. Contacted company who said since bought on Amazon, must go back to them although Amazon said to contact Bagsmart since bought 2 months ago. Customer service is HORRIBLE. Do not buy their packing cubes - fell apart on the one and only time I used.

You cannot contact anyone directly. When you email customer service because they do not provide any chat or telephone option, you get a return email that says it will be 48 hours minimum for a response on a weekend. This request is to change a shipping address. The website says you need to contact the company IMMEDIATELY if you need to make a change as you can't change the address or cancel the order after it has shipped. The item will probably ship before the 48 hours of the email being dealt with. My items will go to an address in another state where they cannot get to me. This is terrible customer service. I have bought a number of things from this company and will not do so again due to lack of ability to get customer service.

Ordered a bag on eu.bagsmart.com, it was said that delivery within EU is 7-11 business days + a couple of business days for processing. I received a track number, saying the item starts its journey in Chine. Month after — nothing happened and never moved. I contacted support — they answered that my item was lost in China. Suggested 3 options: resend, refund and i-forget-what-else. I answered immediately as it supposed to be a birthday gift, that we want an item to be resend asap. No answer. My messages were automatically SENT BACK TO ME (WTF???)
scam!!

I purchased a reiki hobo bag from the uk website. The bag was meant to be delivered within 3-5 days. The order arrived after 7 days.
The bag arrived with very little packaging and no delivery note or returns forms like normal deliveries have.
I ordered the bag in cedar colour which online looked a lovely brown/green colour. The bag came very different to the advertised pictures in an orange brown colour and I felt very disappointed after spending £65 on what I thought was a beautiful green brown bag.
When ordering the site stated a 30day return policy. I contacted the email listed and have not heard any response after trying for over a week now. And no response to my emails.
I feel this is a scam and a very poor company to deal with. So would strongly avoid this company at all costs. I have wasted money on a bag the complete wrong colour to what was advertised and I am now stuck with this bag.
Very upset and very disappointed.

I ordered a bag from Bagsmart and was not impressed by the size or quality for the price. Their website says returns are welcome in new condition but you must email them for a return address. When I try to email them, I get a reply from "support" that is just my original messages copied back, and their customer service phone number is disconnected. Totally ridiculous! Will never purchase from them again.

Terrible experience! I ordered a backpack and everything seemed to be as expected. I received an email with tracking information from Yun Express. I was able to see updates along the way and today I received a message that my order was delivered “near my front door or porch”. The package was not delivered. My husband was near the front door at that time. I emailed customer service and responses simply repeated back my questions-no response. I finally found a number for customer service. The agent told me that my package was not delivered because of a problem with my address (address is correct on all correspondence). He asked me to go to the AppStore and use an app that would give him remote access to my phone. I said I would not do that and he hung up. Perhaps this was not a legit phone number, but in any case the whole experience has been unsettling. If the only way to resolve issues is through an email that doesn’t work, that is terrible customer service. I would strongly recommend that consumers avoid ordering from BagSmart.

Customer Service is atrocious! It takes forever to get a response, no phone number, or live chat. I ordered a bag and the package was lost. Bagsmart and FedEx confirmed it was lost. They offered a replacement or refund. I chose refund. Another delayed response and now they say the address was wrong- which it wasn’t because they delivered another order to that same address. Feels like a huge SCAM. I will be spreading the word that this company is awful!

I purchased BAGSMART compression in the dusty rose color. Unfortunately, they did not compress any better than a basic Ziplock bag, which was disappointing.

The larger issue was customer support. I requested a return and followed BAGSMART’s stated requirements exactly by providing photos, a clear reason for the return, and a copy of my receipt.

Despite this, it took seven (7) separate emails over a 30-day period before I was finally given a return mailing address. During this time, I was offered a 60% partial refund if I kept the product, which I declined. I was seeking a standard return and full refund, not a discount to keep an item that did not perform as advertised.

The prolonged delay and resistance to providing a return address made the return process unnecessarily difficult and frustrating.

Desired resolution: A full refund upon return of the product and improvement of the company’s return process so customers are not required to pursue basic return information repeatedly.

Ordered a £68 bag that turned out to be made from the same material a £20 bag from Amazon or AliExpress would cost. I've since sent over 5 emails asking for a refund and someone called 'Alicia' keeps trying to fob me off by offering me a free bag or a partial refund. Nowhere on the website does it say they post it from China and that returns have to go back to China. This is a scam and I am initiating a charge back.

Ordered a bag kn the 4 th of January and it has never arrived. When contacted cistomer service they said “thanks to waiting patiently. No refund has been offered. I am convinced that this company is not in the UK andI I doubt that ever anyone received anything they have purchased here. Thus company is a fraud

Purchased a bag from bag Smart and realise that I've had purchased the wrong colour. I immediately sent them an email and their reply is I will give you another bag like an extra bag and I said to them I said no I want the black bag please how do I return the grey bag? They don't give me any idea or any way of returning this grey bag and I'm really really pissed off. I'll continue riding bad reviews here until they shut down.

I love the bag smart products but I recently bought a carryon bag for my friend birthday gift. She then said to me Oh I want a bigger carryon. She said send me a label I will send it back but that is where the problem comes I have to pay the whole shipping experience the label, the shipping cost. That I do not like.
So I told her no more bag smart

I have ordered an item on the 4th of january and despite the company promised 4-7 days for delivery i still do not have the bag. -the customer servicsimply told me that "there are high number blabla, but thanks to wait patiently".. . i appreciate that is not always depends on the company but they should be more realistic about what delivery time they promise to their customers. it feels a bit like they taking the Mickey. I guess the bag comes from China. which ahain, won1t be a big issue, just be trasparent and honest to your customers.

I ordered two items from Bagsmart. When they arrived, they were both wrong. The first one was the right item, but wrong color. The second one was the right color but wrong item. I forwarded my order email to their service department stating I had received the wrong items, but never received a response. My suggestion is not to order from this company.