Bagsmart Reviews 283

The minimum order for "free" shipping is $50. The item I was going to buy was - conveniently - $49.99. I emailed customer support, and they refused to waive the extra penny, which, as you know, would mean I would have to buy a completely different product. I might have become a Bagsmart customer if this had been handled differently, but "support" just decided the best thing to do was to spout policy at me.

I reached out to customer service regarding the availability of an out of stock bag. I received a response the same day, which was very helpful since I’m traveling soon. Thank you Katie.
I bought one travel backpack Blast Pro 40 L travel backpack and will definitely recommend it to my friends.

Helpful customer service, fast shipping, and good quality bags!

Very excellent customer service. I ordered Blast travel backpack from Bagsmart and 5 days later I tracked the status from tracking number and it said already delivered but I didn’t receive it. I emailed them about the status and the service team got back to me right the way with the proof( pictures of the package in front of my front door). I emailed the service team and said sorry because it wasn’t Bagsmart’s fault. It seemed that my package got stolen. However, Bagsmart still offered me a replacement or a refund. I’m very surprised this and I chose the replacement. I got the replacement after 5 days. I love the product. It’s very convenient. I will definitely buy again from Bagsmart.

I realised I needed another set of the Bagsmart Compression packing bags. packing for 70 days, multi-time zones and seasons I needed better organisation.
With only 9 days until take-off I gave it a try.
What a surprise! I ordered on the evening 13th from regional interstate, my parcel arrived today 16th April.
Well done Bagsmart your Blast back pack and packing capsules are a must.

Very fast response when I received my order and found a zipper to be broken in 3 pieces on my hanging toiletry bag. I was immediately given 2 options to correct the defective item. They quickly shipped out a replacement with a 20% off a future purchase. It was my first time ordering from this company and I will DEFINITELY be ordering again!

As soon as I placed my order, there was a discrepancy that needed attention. I emailed customer service and they replied immediately, corrected the issue and had my order shipped the same day. I’m impressed by their responsiveness! Can’t wait for my new bag to arrive!

Ordered a backpack which promised it would be delivered 3-5 days. Two weeks later I have heard nothing and had no response to multiple emails. Terrible service.

While one of the bags I purchased looks like it’s going to be great, I needed to initiate a return of the other bag. The return process requires you to click on an email link to discuss the return directly with them, which I did. I received an automated response from Zendesk and then heard nothing more one week later I sent another email advising them. This is my second outreach, and received a similar automated response from Zendesk. This is making me really regret not purchasing this on Amazon, where all I would have to do is click one button for a return. This is terrible customer service and I would not recommend anyone buying directly from the seller as unfortunate as it is to have to purchase from Bezos, at least I have some recourse as a buyer. Very disappointed.

I’ve ordered once from bagsmart and Im completely satisfied with my purchase (carry on luggage and backpack) my purchase qualified for a free a gift in which I did not receive. I reached out to “support” and was assisted quickly by Alicia and she helped me with my request, I am most definitely ordering from them again.

I am very impressed when the quality of Bagsmart backpacks and very impressed with the wonderful customer service. I reviewed several backpacks from Bagsmart and other companies. The Bagsmart backpacks won out on function everytime. When I needed support from customer service they responded very quickly with a workable solution. I will definitely recommend this company and its backpacks to my friends.

I recently received my Rolling Travel Backpack. It is a wonderful product, unfortunately, when I received it, there was a defect in the coloring of the bag that was very noticeable. My entire experience with customer service was amazing! I was not sure what my options would be and what was offered exceeded any expectations I had. Every single representative was kind, considerate and very prompt in their responses. They are providing me with a brand new product and the entire experience has been wonderful. I highly recommend Bagsmart for any of your travel needs. Thank you all for your help!

Customer service was awesome I had an issue with a coupon code I reached out to customer support and they sent me a knew code that was double the original discount! The bag arrived in under a week and for the price is great well thought out design with useful features, highly recommend.

I contacted them because I could not find the button to reset my TSA code.

It took a few emails that would have helped except that the model I have was discontinued. I eventually found the way to do it and they did clarify some aspects in my search but basically I figured it out myself. I do give them 4 stars because they were very responsive to my questions.

Bagsmart backs up their great products with great customer service! I messaged them with my problem and heard back from, not a meandering, clueless chatbox, but a real live person who resolved my issues to my total satisfaction within minutes. Smart products, smart service. Guess that's why they're called Bagsmart. :-)

The bag was exactly what I was looking for! Incidentally, I found the same bag on discount at a local store, so I got in touch with customer service about a return, and they were very helpful. Overall, a good experience, and I would purchase from Bagsmart again.

I absolutely love the Totepack and have several. I contacted customer support regarding my most recent purchase. I was a little disappointed in the interior fabric. It wasn’t slick like my other bags. I thought it was a design change and simply emailed them to let them know I wasn’t crazy about the change in fabric. They immediately responded and asked for some photos, including a photo of the batch number on the tag. It appears to be a defect and not a design change. They offered me three options including some discounts on future purchases. I chose to have the bag replaced because these bags are perfect for me and the color is my favorite! They resolved the issue same day, There were multiple messages back and forth and they were very responsive and sincerely wanted to fix the issue. I am thrilled with their customer service as well as their bags. The layered organization in the zip pockets on the front are genius! The design keeps everything from falling to the bottom of the bag. It’s perfect!

I like their bags, and the customer service was responsive and helpful. They offered a 50% refund on a backpack I didn't want (because of color) without me needing to return it, or the option to return for full refund if I paid the return shipping fee. I find those options fair considering I was returning due to preference, not a defective product. I accepted the 50% and then donated the backpack. On my next order, I didn't receive one small item, and they sent me a replacement quickly.

My bag was delivered to the wrong address. Their online service answered right away and my bag is on it was. Amazing service

Great customer service! I emailed about a minor issue with my purchase. Customer service was very responsive and replaced the bag at no cost to me and gave me a discount on a future purchase!