Bagista Reviews 

1,581
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 160 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the helpful and professional staff, mentioning that team members are always kind, knowledgeable, and ready to assist with any questions. Consumers truly love the pre-loved designer bags, noting that items arrive swiftly, are wrapped beautifully, and look completely immaculate just as described by staff. Reviewers also emphasize that the entire buying and selling process feels completely straightforward, secure, and stress-free from start to finish. However, some customers also noted occasional shortcomings, such as missing small accessories like dust bags or experiencing minor communication and service hiccups.

What people talk about most

Product

People report high satisfaction with the products, noting that items arrive in pristine, immaculate condition... See more

Service

Customers had positive experiences with service, highlighting the fast, friendly, and honest assistance they... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable during their visits.... See more

User experience

Customers consistently note positive experiences with user experience, highlighting seamless and professional... See more

Quality

Clients share positive opinions on quality, consistently highlighting that items arrive in immaculate,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

1. Context • Been to x6 different stores to enquire selling my Mini Lady Dior • Bagista was my final stop recommended by a previous shop 2. First Impression • Attended to ASAP • Hand... See more

Rated 5 out of 5 stars

If you want your items to be handled with care and sold quickly, then sell with Bagista. Unlike many other resellers, Bagista carefully handle your bags and don’t leave them lying around anywhere or... See more

Rated 5 out of 5 stars

First time I’ve ordered a pre-loved bag as I usually buy brand new and I’m glad I did as I paid less and the Dior lady bag was in Pristine condition as described by Bagista. The bag was well packaged,... See more

Rated 5 out of 5 stars

Wonderful experience. The team was kind & polite, especially Dominykas. Sold my bag faster than expected. One of the best resellers out there, really recommends them, as I been to over 10 stores while... See more


Company details

  1. Shopping & Fashion

About Bagista

Written by the company

Bagista is your online shopping destination for luxury handbags and accessories.

Bagista aim to provide a platform where fashion conscious individuals can build a community and trusted marketplace to re-cycle their luxury accessories. We offer a carefully curated range of brands and designers, with a focus on Chanel, Hermès and Louis Vuitton.

Bagista strive to offer a selection of both pre-loved and brand new bags, providing our community of bag-lovers with an eclectic mix of one-off pieces to choose from, no matter your preference.

Established in 2014, Bagista has forged a strong reputation for providing exceptional customer service alongside a seamless online service helping clients to buy, sell or swap their unwanted new or pre-loved designer accessories.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Replied to 66% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,581)

156 reviews in the last 12 months

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Rated 5 out of 5 stars

Highest quote in london

I sold my bag here few times, Mindy is always helpful with quoting the price and responds quick with my enquiry. She is responsible with any question I asked.
Bagista is by far the highest quote in london I come across, I trust their service and payment too, the whole selling process takes around 3 working days until I receive the payment.

24 May 2025
Unprompted review
Rated 5 out of 5 stars

Very positive experience selling my bag

Choosing to sell to Bagista was a smooth process. Terms and Conditions were clear and Buy out option was more than satisfactory!
The Boutique is cosy and welcoming, with a good range of stock and the Bagista team were polite and not pushy, but very professional.
Communication was clear and the entire process from first point of contact to receiving funds was 4 business days.
Based on my personal experience I highly recommend Bagista and I'll definitely use their services again.

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Great experience selling with Bagista

Great experience selling with Bagista! They were really prompt and communicative in ensuring that the whole process was smooth. Big shoutout to Ria who assisted me with this. Kudos and thank you to the entire team!

19 May 2025
Unprompted review
Rated 5 out of 5 stars

Great website

I live in the US and purchased an Hermes bag from the UK website bagista.com. The price was competitive and I received the item within a week. I highly recommend bagista.

7 May 2025
Rated 5 out of 5 stars

Smooth, Trustworthy& 100% Worry-Free Experience

I had a truly seamless and satisfying experience selling with Bagista. From the very beginning, every step of the process was clearly communicated, professional, and reassuring. The team was responsive and genuinely helpful, making the entire journey feel effortless and trustworthy.

What stood out the most was the transparency and care they showed — something that gave me full confidence that my beloved Hermes was in safe hands. The evaluation was fair, the communication was prompt, and the transaction was completed exactly as promised.

I highly recommend Bagista to anyone looking to sell their luxury items with complete peace of mind. You can feel 100% comfortable and secure throughout the entire process. Will definitely be back again!

13 May 2025
Unprompted review
Rated 5 out of 5 stars

Lizhu

That was an amazing experience. Mindy was so nice. We had a super great time with her. Of course we had our dream bag as well!

10 May 2025
Unprompted review
Rated 5 out of 5 stars

We came in for last minute shopping…

We came in for last minute shopping with the intention of purchasing 1 bag but came out with 4. Mindy was extremely helpful by organising the process quickly and smoothly. We felt well taken care of and definitely will be returning soon!

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Superb service

Recently sold my bag and couldn’t be more satisfied. The service was smooth from the beginning to end. Raihan was very helpful and had a great experience throughout the process. Would highly recommend for anyone looking to buy / consign bags through Bagista :)

6 May 2025
Unprompted review
Bagista logo

Reply from Bagista

Thank you so much for the kind words! We’re thrilled to hear you had a smooth experience and that Raihan was so helpful. We appreciate the recommendation and look forward to helping you buy or consign with us again!

Team Bagista

Rated 5 out of 5 stars

Incredible service

I had a fantastic experience with Bagista. It's rare to find such genuine customer service these days. Thank you Bagista, for such a wonderful experience — I’ll definitely be coming back!

6 May 2025
Unprompted review
Bagista logo

Reply from Bagista

Thank you so much, Alistair!
It’s always a pleasure dealing with you - we hope to see you in store again soon :)

Team Bagista

Rated 5 out of 5 stars

Brilliant service from bagista

Brilliant service from the bagista team ! Wouldn’t shop anywhere else for guaranteed authentic pre loved bags !

6 May 2025
Unprompted review
Bagista logo

Reply from Bagista

Thank you, Sam!
Always a pleasure seeing you and we hope to help you buy, sell or exchange with us soon :)

Team Bagista

Rated 5 out of 5 stars

Rai was so helpful

Rai was so helpful, sending photos of the bag that I was interested in buying. I couldn’t get to London, and Rai walked me through buying the bag, and organised it to be sent to me. She kept in touch every day, updating me on when it would be delivered. It’s quite nerve wracking buying a bag unseen, and her attention to detail put me at ease. I can recommend her whole heartedly.

1 May 2025
Unprompted review
Bagista logo

Reply from Bagista

Thank you so much for the lovely review! So glad Rai could make the process smooth and reassuring for you. Enjoy your new bag, and we’re always here if you need anything!

Team Bagista

Rated 5 out of 5 stars

A great thank for Mindy

A great thank for Mindy, she has been soo helpfull and she was so kind.

1 May 2025
Unprompted review
Bagista logo

Reply from Bagista

Thank you so much for the kind words! We’re thrilled to hear Mindy was so helpful and kind. We appreciate you!

Team Bagista

Rated 5 out of 5 stars

Excellent

Excellent communication, a good offer and smooth process. Thank you very much.

29 April 2025
Unprompted review
Bagista logo

Reply from Bagista

Thank you for the great feedback! We’re glad everything went smoothly. Hope to help you buy or sell with us in the future!

Team Bagista

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