Baedermaxx Reviews 45

No free returns? In what world are they living in? Adding shipping costs to every products?! scandal... I

Poor customer service! Poor quality! Disappointing experience!

I spent €336.18 on a toilet seat (just the seat, not the toilet) from Catalano. Within six months, the paint began chipping off in multiple places.

When I contacted customer support, their official response was:

"Die vorliegenden Schäden unserer Erfahrung nach auf äußere Einflüsse hin. Ein Materialfehler liegt nach eingehender Prüfung nicht vor. Aus diesem Grund können wir leider keine weitere Preisreduzierung oder einen kostenlosen Ersatz anbieten."

In other words—they blame “external influences” and deny any material defect. This, despite the fact that the damage appeared in four spots on the top and underneath, and despite the product having 4.5–5.0 star ratings. With ratings like that, one would expect a toilet seat to last far longer.

Bädermaxx’s idea of “customer satisfaction” is offering me a replacement seat for €240. That’s not satisfaction—that’s an insult.

I followed the care instructions exactly, using only natural Frosch cleaning products as recommended, yet they still claim my cleaning methods are at fault. How can I trust a company that dismisses legitimate quality issues and shifts the blame to the customer?

I will never order from Bädermaxx again. My trust is gone. And what guarantee do I have that a replacement seat wouldn’t have the same problem?

My request to Bädermaxx: Review your customer service and satisfaction policies. Negative experiences like mine will drive away customers.

I bought a kitchen sink blancodana 6. It was all good from moment order, payment and final destination delivery. Excellent, I’ll return to shop with you. 🙏

Good prices, Very good service and fast shipping. Allows replies to emails. I bought Grohe products In special colors cost around 7500€ and received all items with slightly delayed in delivery.