Badger & Brown Reviews 

I ordered 7 personalised coat of arms cufflinks. The first set arrived and I could not read the surnames as they were too small, in addition, the family crest was off centre on several of the items. What was sent was not as per the proof I had approved. To B&B's credit, they agreed to re-make them by tweaking the design slightly. I did make the point several times in writing, that the most important element was that the surnames at the bottom were legible. They issued me (what is apparent now) a very zoomed in close up picture of one of the new cufflinks, and it appeared ok. However, once received, there was the same issue. The lettering was illegible to the naked eye, irrespective of what a close up picture showed. I was now very frustrated and disappointment as these were gifts to my Groomsmen party and it was now too late with the big day only days away. I complained again but this time was met with excuses, sarcastic remarks regarding the zoomed in picture vs naked eye and regarding expectations on a 16mm width cufflink. I then had protracted exchange with a the owner named Chris Lee. As we reached stalemate on our views of the cufflink, I invited him to come and see them for himself which is when Mr. Lee went quiet.

Ordered two sets of personalised cufflinks, one set were the wrong type.

Emailed to complain and ask for correct cufflinks to be sent. After no response for a month and a follow up, they responded and sent the correct cufflinks straight away.

A fabulous shopping experience from start to finish. I bought the sterling silver ruby tie slide with an engraving. Customer service was excellent, I spoke to them on the phone and also asked a question via email and on both occasions the replies were prompt with accurate and helpful information. Delivery was quicker than I expected but the best bit was the item itself. It’s a really beautiful piece, the engraving looks fabulous and the item is well presented in the gift box. I will recommend and use again. Thank you.

Recently bought my boyfriend a watch/jewellery box so ordered one from Badger & Brown. When it arrived, it looked way more orange than brown, it was light as a feather and felt/looked so cheap. It also appeared to have a strip of glue on the left hand side of the box. They do not offer any form of free returns which is also super inconvenient and costly, and seems very unreasonable considering it is an online retailer. Would not recommend to a friend!

I would not recommend at all.
We were sent such bad quality cufflinks that you could barely read the writing and after getting in touch with them, they sent new ones out which were just as blurry and still unreadable. After getting back in touch with them and sending them pictures of the clearly blurry cufflinks, they said they were happy with the quality of them and would not issue a refund.
If they can honestly say they are happy with the quality of the cufflinks then I would avoid at all costs! Awful company!

Putting the phone down on a customer who has a concern, is not the way for customer relations.
second rate company., useless article

I've just received silver bar cufflinks that are engraved. I absolutely love them, they are an amazing gift. They've came in a gorgeous silver bullet like box which is also engraved.

I ordered them over the phone and the girl was so patient with me, even though I changed my mind a few times.

I'll definitely order them again and am excited to see them being worn. Brilliant experience, fabulous quality

Absolutely terrible!!
I bought the Stirling silver cuff links with the knot design. The quality of the product was awful with a really bad finish. The hollow inside of the knot looked like it had something in it and was not polished which makes the cuff links look incredibly cheap.
I emailed with my concerns and received rude replies simply stating that they were not refundable.
I would stay clear and not waste your money!!

Amazing product in style and quality, incredible price and unbelievable quick service. Thank you so much!

Fantastic customer service. Prompt replies to queries, helpful and considerate staff. I was very pleased with the signet ring I ordered.

Avoid this company at all costs
I placed an order job with badge and Brown on 27/11/2023 which they state that at time of order, I receive the items between 5 to 7 days after three weeks of no communication from the company I emailed on the 14/12/2023 and phoned several times. Without an answer. I emailed again. On the 19/12/2023 without receiving a reply chasing my order I again phoned this time a lady answered. I informed her my concerns and a simple question. Would I be received my items before Christmas she could even say yes or no, but was undecided only that she hopes the items would be into them for them to engrave and send out so left me not knowing for certain if I’d be receiving these items. After my unified answer, she passed me to the owner believed to be Christopher Lee. He immediately shouted at me abusively. I wouldn’t give me the chance to explain my situation he just continue shouting and said unless I apologise you can forget having my items I tried to calm him down and ask him to look at my situation. He refused hung up on me again immediately called back, and Christopher Lee answered the phone, I tried to ask him how are you process the refund he just immediately shouted demanding that I apologise. I’m not sure what I’d be apologising for as I am the customer who is waiting for items that been ordered over four weeks ago, he immediately hung up on me again leave me not knowing if I’m receiving my items or receiving a refund. I tried again to call him back but they refused to answer the phone. I’ve contacted my bank to report this as a scam and potential fraud. I hope people have the time to read this review in the hope. Companies like this aren’t allowed to get away with treating people and customers in this manner when a simple email or a firm confirmation when these items would be received. I’ve looked at many reviews for this company and he’ll carry a similar theme rude aggressive behaviour. And putting the phone down when things aren’t going their way they’re happy to take your money but not happy to supply the items and give good customer service.

now just received a reply with complete fabrications and lies. I feel the need to add to this message and review to clarify. There was no mention of him hanging up on me just how his company is not fulfilling their orders again no mission no apology no offer of refund nothing
PLEASE TELL ME HOW YOU ARE GOJNG TO REFUND ME OR ARE YOU SIMPLY GOING TO IGNOR THIS PART AND ANY PARTS YOU CANT ANSWER AGAIN VERY POOR SERVICE

And furthermore maybe if you reply to your email when sent on the 19/12/2023 and also the forms your website customer would have some reassurance

And again just for the record my phone show exact call times.
Ie 1sr 9.50am lasting 10 minutes including speaking to the owner who hung up
2nd call 10.03am lasting 43 seconds when you again hung up after shouting at me
3rd call 10.04 am which you didn’t answer

Please see below of screen shot and how again the dishonesty
Of this company
+44 141
213 9284
mess...
call
video
mail
Yesterday
10:04 Cancelled Call
10:04 Cancelled Call
10:03 Outgoing Call
42 seconds
10:03 Cancelled Call
09:50 Outgoing Call

Again this company should be avoid I email them 3 more times regarding a refund as item never received
I had one reply saying I sign for these item with a signature that’s not mine when raised this with Chris surprise surprise no response but has the time to edit this review with another pack of lies
It look like if they are an honest company you would think I would of received a refund
This platform is the only way I seem to get any sort of communication with this company so let’s hope I receive a refund and I will be able to edit this review again to say this matter is now closed, but I won’t hold my breath because I doubt this will ever be the case. My bank has been informed and the investigating the fraudulent scam and reporting the company and their bank

I was looking for a keepsake for my grandson.
Excellent customer service regarding my enquiries.
Very pleased with the sterling silver cufflinks, plain oval design with small diamond. The engraving on matching tie clip is very easy to read. I have no complaints and would definitely recommend B&B.
Christmas Blessings everyone

Beautiful signet ring as a meaningful gift for a family member - great communication and customer service. Would highly recommend ordering from Badger and Brown!

After leaving my honest review and telling the member of staff how I felt I got a phone call from a member of staff who was being patronising and called me a names and some other nasty things hung up the phone and told me to go and smack my wife around. very professional company this is. I would avoid them at all costs.

I was on the hunt for a pair of cufflinks for my boyfriend's birthday and wasn't sure which company I should go with, but I'm very glad I chose Badger and Brown. They're great quality and arrived on time. I would definitely purchase from them again!

Great selection of personalised gifts, very good customer service, I made an error on my order, after calling this was sorted out quickly. Delivery hassle free.
Would highly recommend.

Fantastic service.
Needed a gift in a hurry that was suitable for my husband.
I had a special date engraved on them to make it that more personal.
Very impressed with the outcome.
From ordering to delivery.

To top it off the gift was gratefully received.
Will be back again.
Thanku B&B

Tried several jewellery stores and could not get the size ring required for my grandsons finger for his 18th birthday present .
Badgerandbrown we’re very helpful and also engraved the ring with his initials on it , and delivery was as promised on time , would use again.

I had very poor dealing with Badger & Brown. I was initially given design work that we advised had change. Based on previous bad reviews we did not want to proceed unless a new mock up was provided. The company would not revise the mock up as they are clearly reliant on mistakes being made hence some of the poor reviews. I would not give this company any money or recommend them.

The online reviews explain the conduct of this owner after posting an honest review.

I was delivered sterling silver cufflinks as a wedding gift for my groomsmen. They were delivered with lots of scratches on the face and generally looked very poor, presumably from the engraving process.

I raised this with the company and they told me ‘sterling silver is a delicate metal’ and I should ‘use a silver polishing cloth, there are lots of tutorials online for this’.

So it is apparently my responsibility to source a polishing cloth and repair goods that have been delivered in a poor condition, when they haven’t even been worn yet.

Maybe B&B should actually perform quality control, rather than sending out products not fit for purpose and pushing responsibility onto their customers.

In reply to Badger and Brown. They have not offered me a return or exchange so they have not seen the goods in person. I provided them clear photos of the damage. The only solution suggested is that I must go and purchase a cloth and buff out the scratches myself. Beware - they are never wrong!