I bought the Saxony XL BBQ Gazebo and I couldn’t be more impressed. It was delivered very quickly and the assembly was pretty straight forward following the instructions included. My friend who helped... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A great experience from beginning to end. Was delivered quickly and carefully. Everything as described and well labelled. Felt reassured that if anything was wrong I could contact them for replacement... See more
Company replied
I ordered this Gazebo and it took me over three days to get all the parts put together. This was prior to the actual building of the Gazebo in situ. All the parts were well labeled and instr... See more
Company replied
I’ve had my eye on Saxony XL Grill Gazebo since spotting in on Pinterest 18 months ago. We’re not disappointed!! Being able to arrange delivery to suit us was great and Giuseppina who pick... See more
Company replied
Company details
- Gazebo Builder
- also in
- Carport and Pergola Builder
- Garden
- Greenhouse
- Outdoor Furniture Store
- Toy Manufacturer
About Backyard Discovery UK
Written by the company
For over 30 years, Backyard Discovery has been producing the highest quality wooden swing sets, playhouses and garden leisure products for the home.
Our team of innovators and specialists are passionate about bringing our love of quality family moments to your backyard. We are everyday parents just like you, while also expert craftsmen with a long legacy of building great products for millions of customers. We strive to take kids outside (just like we were) where they can flex both their muscles and their minds.
At Backyard Discovery, we prioritise the quality of our products and never compromise on standards. Our products undergo rigorous testing to ensure they can withstand even the toughest conditions. We use heavy-duty wood and metal frames and high-quality hardware that remains durable year after year. Plus, our commitment to excellent customer service means we'll always go the extra mile to assist you.
From our attractive pergolas to our purpose-built gazebos in our patio section, we have the perfect outdoor canopy you can rely on all year round, year after year. Whether it is relaxing in your favourite space or hosting for a BBQ, we have you covered.
Our play category is filled with 100% cedar wood built playhouses and climbing frames which are designed to inspire the imagination and promote active outdoor play.
The Backyard Discovery Difference
Written by the company
- We don’t cut corners, plain and simple.
- When you order a product from Backyard Discovery, you’re getting a design that’s been tested to perform under the absolute harshest conditions, with heavy-duty wood and metal frames, hardware that stays strong year after year, and the backing of a company that will do everything possible to help you.
Warranty & Assembly
5 Year Warranty
With a five-year limited warranty and 3D interactive assembly instructions with the BILT® app, you’ll be supported from the very beginning for years and years of outdoor fun.
Contact info
3rd Floor 1 Ashley Road, WA14 2DT, Altrincham, United Kingdom
- 01793 205 322
- ukcustomerservice@backyarddiscovery.com
- backyarddiscovery.co.uk
Welcome to Backyard Discovery Trustpilot
4.7
Excellent
215 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our customer service and that you are happy with your new product!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Reply from Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our customer service and that you are happy with your new product!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Just had my gazebo installed
Just had my gazebo installed. Arcadia. Beyond my expectations, solid, beautiful feature, it has transformed my
Garden.
Your foundation needs to be solid and we opted for longer bolts to screw dow as we live near to fields, very windy.
1.5 days to build by one tradesman and a helper. At one point it needed 3 people to assemble (me) but only by a few minutes. Instructions need to be followed precisely to ensue a high standard installation, but so grateful for that. Decided to order and liaise with Back Yard directly, rather than order via B&Q. I lost out by one day in the sale and they gave me a discount voucher code and could not do enough to help. So pleased I returned a cheaper gazebo and waited for this one. Worth every penny, so happy.
To every one front of house and behind the scenes, your role is so important, thank you!!!
4 August 2025
Unprompted review
Reply from Backyard Discovery UK
Thank you for taking the time to leave such detailed feedback on your Arcadia Gazebo, which is very important to us!
We pride ourselves on our quality of our products and our service so we are glad to hear you had a positive experience with our team and you are happy with the installation process and quality of your new product!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Reply from Backyard Discovery UK
Thank you for your feedback! Sharp, direct and to the point.... love it!
Remember we are always here if you need support with your Backyard Discovery product in the future.
Backyard Discovery Team
Absolutely delighted 10/10
We are delighted with our purchase of the Arcadia Gazebo. Ordering was easy as was the delivery with lots of communication for both. Delivery drivers were pleasant and helpful. It is a really beautiful piece of garden furniture. The red cedar wood is really, really nice and smells so good. A really nice touch is that the electric panel cover is deep enough to fit not only a plug but also a smart plug so any lights we put up on the ceiling can be linked to Alexa (meaning we can turn them on/off from inside the house).
Self assembly was straightforward. The paper instructions were slightly better than the BILT video instructions (some of the nut/bolt/screw numbers were missing on the video) but between the two it made assembly easy.
Tip: The instructions say it needs two people but this only applies when fitting the front and back sections to the side sections. It definitely does need two people for that but the rest of it can be done by one person
The whole experience has been positive. We are just sad we cannot upload a picture to show how fabulous it looks in our garden. If we had the room for a second one we would not hesitate to repurchase this.
11 July 2025
Reply from Backyard Discovery UK
Thank you for taking the time to leave such detailed feedback on your Arcadia Gazebo, which is very important to us!
We pride ourselves on our quality of our products and our service so we are glad to hear you had a positive experience with our courier.
The smell of the cedar wood still wows us even to this day and we love it so much, we are glad you do too. The feedback on the assembly process is also very helpful to us as it helps us constantly improve our products and service.
Remember if you require any support throughout the life of your Arcadia, we are always here to help!!
Backyard Discovery Team
2 year olds birthday present/
Already a great hit with my 2 year old Grandson.
Built it over the weekend and he was taken with it immediately. Loves the slide.
Good quality but slightly costly. Delivered fast and efficiently.
It takes time to construct but it does look good.
16 July 2025
Reply from Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our courier and that you are happy with the quality of your new product!
We hope your grandson will enjoy many exciting moments on the new swing set; and we are always here if you ever need support with your product in the future!
Backyard Discovery Team
Great delivery and solid looking product
The pergola was sent out really quickly, much quicker than estimated. The instructions were really clear and simple to follow.
We love the finished product! Lovely and solid.
14 July 2025
Reply from Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our courier and that you are happy with your new product!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Windows
Delivered ahead of time, in qty 3 boxes no issues.
Some parts could be thicker/ heavier particularly corner sections . Its a long slow process to build and all imperial measures ( inches and feet ) where as we in UK metric.
Only real issue was qty 2 windows to large , had to cut a piece off wood to fit.
7 July 2025
Reply from Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our courier!
We are sorry to hear that some of the imperial measurements provided in the manual have caused confusion - we will take this feedback on to make our manuals will be better in the future!
We hope that you enjoy your new swing set and we are always here if you ever need support with your product in the future!
Backyard Discovery Team
Faultless.
Backyard discovery. Could not fault the experiance and customer service from ordering to delivery and after care. 12 out of 10 service. Delivery company 12 out of 10 for them as well. Could not be happier. Thank you so much.
1 July 2025
Reply from Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our courier and that you are happy with our service!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Reply from Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our courier and that you are happy with your new product!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
WEverything from the moment we found the…
Everything from the moment we found the bar and until it was delivered a very smooth process. The bar is absolutely amazing, outstanding quality, everything is pre drilled and ready for assembly. It took my husband and I 11 hours to put it together, that’s including unboxing everything and laying out ready for the hard work. Roof was definitely a challenge but we managed it between the two of us. Bar had been up for coming up two weeks and we use it every day. The only thing that would be a nice to have is accessories hopefully that will be coming soon! Highly recommend this awesome addition to any garden
16 June 2025
Reply from Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our courier and that you are happy with the quality of your new product!
We are always working on expanding our range; and we are here if you ever need support with your product in the future!
Backyard Discovery Team
Saxony Grill Gazebo Assembly
Good communication from delivery company, delivered absolute on time by help full staff.
Product well packaged on complete, quality of material and fittings excellent, good value for money.
Assembly easy helped by fool proof instructions, no need to force items to align or drill out holes. I am 77 years old with partial use of one arm, but was able to assemble in about 8 hours with occasional assist from the wife and a lift on with the roof from the neighbour. I was carefull to ensure the base was level and the anchor points accurately marked, I am sure this helped with the ease of construction.
Overall very impressed
18 June 2025
Reply from Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our courier and that you are happy with the quality of your new product!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
excellant company to deal with
excellant company to deal with ,very responsive to any request . Delivery time was very quick and the product is top quality both workmanship and materials
9 June 2025
Reply from Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our courier and that you are happy with our service!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
1048002467-A
Second time dealing with this company and I cannot fault the customer service.
Giuseppina Both times, replied very fast, amazing thank you!
19 June 2025
Unprompted review
Reply from Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are glad to hear you had a positive experience with us!
We are always here if you ever need support with your product in the future.
Backyard Discovery Team
Sweetwater Playhouse with amazing customer support
We purchased a Sweetwater Playhouse for our children, the build was easy to do and they love the accessories that come with it (working doorbell!)
The quality of it seems absolutely great, although unfortunately after a month one of the wooden panels showed signs of starting to split (it is natural wood at the end of the day). I e-mailed Backyard Discovery and I've already got a replacement piece on the way, their support literally couldn't have been more helpful or willing. I would definitely order from them again.
17 June 2025
Unprompted review
Reply from Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with us!
We are always here if you ever need support with your product in the future.
Backyard Discovery Team
Superb quality, great product!
I have to say this is perhaps one of the highest quality garden furniture I’ve seen. Everything from the book, items and parts to the actual quality of the wood, roof tin and all materials is amazing!
28 May 2025
Reply from Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad you are happy with the quality of your new product!
We are always here if you ever need support with your product in the future and we hope it will bring you a lot of joy!
Backyard Discovery Team
First time customer
Delivered on time, by friendly chaps, good communication whats not to like?
9 June 2025
Reply from Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our courier and that you are happy with our service!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Service from start to finish was great
Service from start to finish was great. Delivery guys were polite and respectful of my property. Quality of pergola is to a very high standard. Thank you.
22 May 2025
Reply from Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our courier and that you are happy with our customer service and especially with your new product!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
We bought our outdoor bar via B & Q and…
We bought our Backyard Discovery Cedar Springs outdoor bar via B & Q and are delighted with the high quality of the product. It is well worth the money. We had a problem with the bar that was not the fault of the company or the product and have been so impressed with Backyard Discovery’s customer service. After emailing them for advice about a scratch we had caused ourselves, we received a prompt reply and a replacement part was offered and then sent free of charge without us requesting this. First class product and first class customer service! Highly recommended!
27 May 2025
Unprompted review
Reply from Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with us!
We are always here if you ever need support with your product in the future.
Backyard Discovery Team
Reply from Backyard Discovery UK
hank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our courier and that you are happy with our customer service!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.