Backthetoys Reviews 

this is outragous. ive ordered a funko back in april last year! its been months, never pre-order funkos cause they promise dates what they can't even actually do. i have mailed them and talked with them but they seem to only give ''store refunds''. i am asking them the question 100 times (can i get a refund please respond) but this lady keeps working her way around that question and keeps giving me stupid credit. I want my money back

In December 2020 I preordered the Good Omens 2 pieces exclusive Funkopops and never heard from then again. In 2022 when I inquiered about my order they said that it will most likely be available "by December" as the item "wasn't released in the EU yet".

NO MAIL SINCE THEN.
NO ITEM SHIPPED TO ME.
AND NO MONEY BACK.

THIS COMPANY IS A SCAMMER, DON'T BUY HERE.

Edit:
After sending another email and threatening to contact customer protection authorities and a lawyer I finally got the message that I'll receive my money back within 14 days. Deadline is still open for another week, nothing has been authorized yet.

Edit 2:
As expected I didn't receive my money back. The case has been forwarded to consumer protection authorities.

Do not preorder they will constantly shift the release date and when you finally get fed up and ask for a refund they will tell you it should be in 2 weeks, well I'm still waiting more than a month and a half later, even when I said cancel the order it took a week for them to do that part

Ordered three funko pops about five months ago now. The expected delivery when I ordered was in september for all three pops. It is now january and have not received anything or heard anything. The specific models I ordered have since been in other stores and also left them again. I've sent several emails asking what's up and where my order is since it is now over four months late. I guess at this point I'm not getting my order or my €50+ back. After reading the reviews I wonder how many thousands of euros they've just held onto for months or even years, that seems to be their whole business model.

Edit: they are now trying to get my review removed. Crazy how they are able to do that but are unable to give their customers any kind of updates on their orders.

Edit 2: I did actually send them my order number. What I did not send them was permission to post my name. That's called doxing.

Awful company! I´ve made a couple orders almost two years ago and they keep delaying the date. I´ve asked for a refund and they just refuse and say that the only refund i can get is store credit. It´s unbelievable how this company works. They fail all the dealines they give to their customers and then refuse to give the money back even tho they cant guarantee they will ever have the funko pops they promised available to be shipped.

To start of, this used to be quite a good shop. They had a big inventory, nice deals and a nice selection of different Pop series. Sadly in the last couple of years, everything has fallen in decline. With the handling of orders you have to do so much effort to even get a reply via the customer service, let alone cancel an order and get your money back after almost 2 years of waiting and not receiving a single update. Now still waiting on my money to send back to me, even after canceling 3 weeks ago. Not a single star should be awarded to the customer care department...

They are great and so is their customer service.

A lot of people here are mad about the company's constant delays and they are not very open about why that is, and I can understand that people are mad about that. Personally, I have been waiting for my order for over a year, and they told me I'd have to wait for even longer due to more delays, and that really sucks to hear, however, I think that it may not be their fault. They don't get sent the items, and thus, cannot send them to the customers who paid for them. I think they could be a bit more clear about what keeps causing these issues, but it is most likely out of their hands.

I am writing this review due to my experience with their customer service a couple days earlier as of writing this. I e-mailed them, saying I was worried whether I'd ever receive any of the pops I bought and/or pre-ordered and they gave me time estimates for the orders for which I requested, which was nice. After that, they told me that they'd send all of the items they already had so I wouldn't have to wait for those to ship alongside my pre-orders.
2 Days later I received all of my items in quite a big box, without even having to pay for shipping.

So their customer service really makes up for that lack of communication about the pre-order dates. It doesn't justify it or make it good at all, but at least it's not all bad.

The reason it's 4 stars and not 5, is, like I said, due to their vagueness about the pre-orders as well as their relatively slow website. I truly would recommend this company, whether that is online or their physical stores, 1 of which I personally visited a year back and had a great experience at too.

Don’t buy any product at this company. I’m 1 and a half month further after cancelling my order, and asking for a refund. Every time they will tell you that you will receive the refund. Always with an excuse that you will receive the refund as soon as possible. After a while, they stop replying at your mails.

I preordered funkos in December 2020!! After more than two years I gave up on ever receiving the funkos and requested to get my money back. After several emails and half a year later I haven't received a cent.

I would give them 0 stars if the option was available. Don’t buy a pre-order. I’ve canceled my order months ago after waiting another few months, still haven’t received my refund. I wish I had seen these Trustpilot reviews before placing an order.

Dont buy preordes NEVER.

Its been like a year of waiting without my order and then they can't refound my money.

TBH don't buy items in BACK TO THE TOYS, i wasted my time.

English below
Niet meer of minder dan een standaard Funko-reseller als je iets in stock bestelt, maar wanneer je iets bestelt dat een pre-order is kan dit *letterlijk* meer dan een jaar duren zonder dat je er erg in hebt.
Data van 'verwachte' funkopops die in pre-order zijn worden of niet aangepast, of telkens maar opgeschoven. Als klant hoef je ook niet te verwachten dat je maar iets te horen krijgt wanneer dit gebeurt, daar moet je zelf maar achteraan gaan.

Ook als je je geld terug wilt kun je makkelijk twee maanden aan het wachten gezet worden. Telefonisch zijn ze niet bereikbaar, geen telefoonnummer beschikbaar namelijk. Op Facebook wordt je bericht 'automatisch doorgestuurd naar de klantenservice', oftewel daar krijg je ook niet binnen een week antwoord en hetzelfde geldt op Instagram.

Na bijna een jaar te wachten op een gecombineerde order waarvan 1 Funkopop maar uitgesteld bleef worden na een heleboel moeilijkdoenerij toch maar de rest opgestuurd gekregen en de ander kunnen cancelen(ze zullen je standaard eerst aan proberen te smeren om van hetzelfde geld een andere Funko te kopen). Vervolgens zijn we nu al bijna twee maanden aan het wachten ENKEL EN ALLEEN OM TWEE TIENTJES TERUG OVERGESCHREVEN TE KRIJGEN. Mailcontact verloopt uitermate moeizaam, lees: niet.

Echt bizar dat een winkel zo met hun klandizie omgaat. Geen woorden voor.

English:
No more or less than a standard Funko reseller when you order something in stock, but when you order something that is a pre-order it can *literally* take over a year without you even noticing.
Dates of "expected" funkopops that are on pre-order are either not updated, or just moved up each time. As a customer, you shouldn't expect to be told when this happens, you have to find out for yourself.

Even if you want your money back you can easily be kept waiting for two months. They cannot be reached by phone, as there is no phone number available. On Facebook, your message is 'automatically forwarded to customer service', which means you won't get an answer within a week, and the same goes for Instagram.

After almost a year of waiting for a combined order of which 1 Funkopop kept getting delayed after a lot of hassle, I finally got the rest sent to me and was able to cancel the other one (by default, they will first try to trick you into buying another Funko for the same amount of money). Now we have been waiting for almost two months ONLY to receive TWENTY EUROS BACK. Mail contact is extremely difficult, read: not.

Really bizarre that a store treats their customers this way. No words for it.

Pre-orders take forever to come. Last year on 25-10-2022 I placed a pre-order for 5 funko and a other order on 1-12-2022. From the 6 Funko I only received 3 after sending them a mail where the were. Further more from only 1 funko I received information on and that it would come in Oktober. I will see if that one comes but I doubt it. I love the store and almost all my Funko are from them but pre-orders are a nightmare.

I placed an order for 6 products, on January 30, 2023, with a delivery date of June 2023.
To date, I still haven't received them. I contacted the store to cancel it and asked for a refund using the same payment method (as required by European Union Law). The company refused the refund and tried to impose a refund on credit to use in the store.

Nice personel and a lot of choice! Only minus is not much anime figures except dragon ball and attack on titan.

Received damaged item and emailed 4 times by now and never got a reply! Really bad!

Great experience,very large collection, nice and patient staff.

THIEFS! VOLEURS! LADRONES! 1,5 year after my payment for a Pops order, I decided to cancel it because I had found what I was looking for somewhere else! Then, they decided, against my will and several e-mails, to send me the Pops they had in stock. I refused the package and they received it back. I am still waiting for my money! I made a complaint at the European Center for Consumers and will sue them if needed. If you are a European citizen you have RIGHTS, ask for help at the ECC and AVOID at all costs BackToTheToys unless you want them to STEAL YOUR MONEY!

i have been trying to get a refund for probably almost half a year now. they keep sending replies to my (many) emails saying they're going to work on it but i never receive anything. it's horribly unprofessional and lame to act like this as such a big and well known company. i'm a very patient and understanding person but this is getting utterly ridiculous.

I made an order a year ago and still nothing while the figurines are from other sites!
I ask for a refund and they offer me a voucher!
this is not normal!