Both items were promptly delivered . Unfortunately the back support will be returned- the straps are stiff and wide and even over a sleeved tee shirt they rub upper arms and dig into arm pits. Have ea... See more
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See what reviewers are saying
The product was easy to order. The response was immediate. It was delivered by Royal Mail a day later than expected but that was not the company's fault. The head support bought is clever; more clev... See more
Really impressed with the neck helper brace I've purchased. I've got an irritated nerve at C5 and am having physio. The neck helper brace is improving my posture and taking pressure off the nerve... See more
Company replied
I have been using this product for some years. My eighth. My preference over others for its lightweight, open neck design, supporting me where needed. I Find it hard getting silver the colour.... See more
Company replied
Company details
- Health Consultant
- Fitness and Nutrition Service
- Fitness Equipment Store
- Physiotherapy Equipment Supplier
Written by the company
BackPainHelp aims to help improve the nations back health by providing award-winning posture and back pain products designed for back wellness. We have partnered with the London Spine Clinic to provide excellent knowledge and to provide really great products that actually work! Please feel free to check our genuine reviews on Google and Trustpilot. We are also available at any time from 9:00 – 17.30 to help with any queries you may have on ✆ Phone, or ✉ Email.
Contact info
Charter House, Woodlands Rd,, WA14 1HF, Altrincham, United Kingdom
- 0161 641 6844
- service@backpainhelp.com
- backpainhelp.com
4.4
Excellent
213 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
The delivery is fast.
10 November 2023
Excellent service!
9 November 2023
The support you sent me was not large…
Thank you my replacement back support arrived today and It fits, I wore it this afternoon. Early days yet but I will persevere.
27 October 2023
They have not made any spine aligned difference to my…
They have not made any difference to my back pain after a week. Will keep using them and see.
29 October 2023
It’s a great design
It’s a great design, it fits! I’m a 46 chest 👍 & still allows me to run/train as normal. Corrects my tendency to slouch, 👍 which at 6’5’, always leaning in when talking to others, corrects that. I was a tall child & trying to make my height less obvious back then all contributed to the problem. This device corrects that, brilliant!
27 October 2023
Have in the past bought from this…
Have in the past bought from this company for other health issues, this is perfect for all muscle tightness, especially in and around the back and shoulder area, at an affordable price.
21 October 2023
Neck Helper Brace is impressive
Really impressed with the neck helper brace I've purchased. I've got an irritated nerve at C5 and am having physio. The neck helper brace is improving my posture and taking pressure off the nerve to speed up recovery.
Delivery was quick and emails kept me completely in the loop of when to expect delivery. Customer service is brilliant.
I'm so impressed, I'm now saving up to purchase the neck helper pillow!
10 October 2023
Reply from BackPainHelp
Thank you Jane for the lovely review it's really appreciated. It's also fabulous to hear you are benefitting from using the Neck Helper brace, a nice start to my day ! Mark
Good cream not greasy and massaged into…
Good cream not greasy and massaged into the skin well
9 October 2023
Reply from BackPainHelp
Many thanks Vida for your kind review and it's great to hear that you are benefitting from using our massage pain relief cream. Thank you! Mark
Don’t know yet wait till he as ushered…
Don’t know yet wait till he as ushered it when putting on have to wait and see
11 October 2023
Not a great product and hard to get a…
Not a great product and hard to get a comfortable position with it. The size isnt suitable for those with 40" chests. Save your money.
10 October 2023
Reply from BackPainHelp
Hi Sumeet
I'm sorry to see that you are not benefitting from using the Posture Hero. If you are finding the Large too tight we can offer a complimentary extender strap if you would like? If so please contact our customer service ( customers@backpainhelp.com) to arrange this for you. You may also be aware that we do offer a 30 day money back guarantee if you are not 100% satisfied with the product.
I cannot see any records that you have contacted us to return your item. I will email you separately to try and resolve this for you.
Mixed results
I’ve built up to 2.5 hours a day. Bearably comfortable but doesn’t really do a lot in addressing my posture. The plus side is that it reminds me to straighten up myself. Not what I really bought it for.
2 October 2023
Reply from BackPainHelp
Hi Dianna, I'm sorry to hear that you are not benefitting from using the Posture Hero. You may be aware that we do offer a 30 day money back guarantee if you are not 100% satisfied with the product.
I cannot see any records that you have contacted us to return your item for a refund which is a shame as we take our customer service and satisfaction very seriously. I will contact you separately via email to see how we can resolve this for you. Regards Mark
Couldn’t be more pleased with my…
Couldn’t be more pleased with my experience. All products are of great quality and have really made a difference in my daily life. What stands out even more is the customer service and after-sales support, which have been impeccable. I would highly recommend this company to anyone looking for high-quality health and wellness products.
28 September 2023
Reply from BackPainHelp
We really appreciate your kind review and it's great to hear that you are benefitting from using our products, it really means a lot to us. Thank you!
I haven’t found it very useful yet
27 September 2023
Reply from BackPainHelp
Hi Angela, I'm sorry to hear that you are not fully benefitting from using the Back Brace lumbar support. The brace is adjustable so it may need a bit of fine tuning to get it right for you. In addition you may be aware that we do offer a 30 day money back guarantee if you are not 100% satisfied with the product.
I cannot see any records that you have contacted us to return your item for a refund. I will contact you separately via email to see how we can resolve this for you. Regards Mark
Regular user of these pads
I have used these pads for a few years and have found them very helpful for easing muscle tension
26 September 2023
Reply from BackPainHelp
Hi Jean, we really appreciate your kind review and it's great to hear that you are benefitting from using the Therapy Pad, it really means a lot to us. Thank you!
back pain relief
It's comfortable you can feel the serport you need plus you can wear it for hours with most types I find you have to take it off as they become uncomfortable
25 September 2023
Reply from BackPainHelp
Many thanks Allan for your kind review and it's great to hear that you are benefitting from using the lower back brace lumbar support. Thank you !
Great back brace, really helps
I've had several back braces over the years but this is the best. Really great support and easy to put on.
Came quickly too
19 September 2023
Reply from BackPainHelp
Thank you Sally for your lovely review and it's great to hear that you are benefitting from using the back brace to provide lumbar support. It means a lot to us. Thank you
I couldn't work without it
decent price, delivery on time, and honestly, I couldn't work without it
2 August 2023
Reply from BackPainHelp
Thank you for your kind review and it's fabulous to hear that you are benefitting from using the back brace lumbar support. We really do appreciate your support, thank you !
Easy and comfortable to wear
Easy and comfortable to wear, so easy to adjust and almost instant relief
21 August 2023
Reply from BackPainHelp
Many thanks David for your feedback and kind review. Its fantastic to hear that the Back Brace lumbar support is helping. Once again thank you, it means a lot to us !
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