Backpacker Deals by Travello Reviews 829

Very disappointing. I read bad reviews online but unfortunately I made the mistake to use Backpacker deals to hire a campervan. Please shop around before you book through this guys. I shopped around, only after I booked with them, and found a much better price for the same campervan and same period.
Moreover be aware there's hidden fees, such as processing/administration fees and payment fees. Also they offer a $50 Tour & Activity voucher for every hire to book an activity through their website, however they don't mention that you need to spend a minimum of $350 to redeem the voucher. I'll never book anything else with this company.

I just booked an overnight cruise in Doubtful Sound NZ through Backpacker/Travello. Tharis was very helpful and answered all my questions and I appreciate her providing a gift to use for future bookings which I plan to use soon!

Chole was excellent and helped me book and sort out my problems that I had she was very polite and helpful

Great customer service! I was advised through all te booking process by Tharis Van, she was so helpful and caring!

Chloe was an amazing and really supportive. She made the experience of booking my trip so easy! She was also able to answer all the questions i had and helped put my mind at ease! Would highly recommend :)

I’ve done a few trips with Backpacker Deals now and they all have been really great, keen to be booking in more for my upcoming Australia travels! Customer service rep Katie has been amazing in helping me sort out all my questions. Thanks Katie!

Super amazing customer service did all the work for me when I wasn’t sure super fast

This was mine and my partners first time booking a Campervan for our East Coast trip and we had the privilege of being introduced to Duncan. Honestly could not recommend this gentleman’s help enough, top tier guy with grade A customer service!

Can’t recommend enough tbh. I used them to book a camper an all around NZ and were by far the best priced. Then I used them to book a speed boat tour and finally a helicopter tour in NZ. Unfortunately the heli tour was cancelled due to weather however the service was incredible. Got a call from Dave the sales manager at BPD who tried absolutely everything he could to get us on a flight. He went WAY above what I would expect and has gained a loyal customer in me. Unfortunately it wasn’t meant to be this time due to weather but I would 100% recommend them and intend to use them for future trips. Every time I’ve booked I’ve had a quick call to confirm and check I knew what I was doing etc and made sure I knew about any cash back or codes I could use. They will even recommend things for you in the area if you ask and I even got help building my camper quote Initially. Honestly as far as I’m concerned if I’m booking a trip from
Now on it’s through BPD as I know they look after me properly - not many with this level of service these days.

This was my first time booking a campervan, and the experience was great. The campervan I initially requested wasn’t available, but the team promptly provided a quote with other available options. My support representative, Chloe, was responsive and answered all my queries patiently. Overall, I had a smooth booking experience — the interface is easy to navigate and user-friendly.

I booked a campervan for the Easter weekend. A representative of the team, Duncan, got in touch to help make the process as smooth as possible, answered all my questions and helped me lock a booking in quickly. It was a real pleasure!

First time renting a Campervan, Tharis was such a great help and explained me all the insurance policies in detail. Great experience

Dave was the online agent I connected with and he was absolutely brilliant in helping me to make last minute plans for a trip that I have coming up very soon. He was very informative and friendly and was able to provide me with an option that perfectly suited my trip. He made planning a very easy experience for me

I didn't participate in my tour due to unforeseen circumstances, but Backpackerdeals were really helpful during a refund process. :)

We had a lovely lady, Katie. She was very friendly and eager to help us in any way. A fantastic memory. She remembered me from earlier chats and helped with all my questions!!!!

Lovely, friendly and very helpful staff. Dave helped me and suggested me places that I can visit while in Airlie which was kind of him.. Overall happy with the customer service and support. Will recommend to everyone.

Everything was excellent! We hired a Van with Elements via Backpacker Deals. Easy, cheap and friendly staff. Would definitely recommend

Much appreciation to your lovely staff member that helped me beyond words. She listened to what travel needs were required and came up with the perfect 👌 plan which has been booked. She's an absolute rare diamond 🔹 Thankyou ❤️ Thankyou ❤️

Dave from chat support was super friendly helpful and efficient!

Katie from the chat support is a LEGEND. Give her a raise. Shower her with compliments. Never forget how lucky you are to know her and even luckier to work with her.