Had a really smooth experience renting a campervan through backpacker. The booking was easy, pricing was clear, and the van was exactly what we needed for our road trip. Customer support was helpful w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Backpacker Deals is made up first and foremost of people that love to travel and see the world. This is the one thing that comprises the culture of Backpacker Deals and the people that make up the team. It is from this foundation that everything else stems: Great customer service based on the understanding of how important it is to get your adventure right, the best adventures and offers based on personal experience and great prices based on the knowledge that the more adventures you can have, the better.
Level 2, 121 New Market Road, Windsor, 4030, Brisbane, Australia
Replied to 45% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just used this website, and found Jessye very helpful and kind....Well done!
Katie is amazing and guided me about the details . I recommend this deal .
amazing service from Margaret from Backpacker Deals. She patiently helped us book the Uluru tour. She gave a lot of advice.
What an amazing service from Chloe from Backpacker Deals. She patiently helped us book (and online pay) a visit to a museum in New Zealand - and she even got us a discount.
Dave is the best. Excellent Advisor
I had the pleasure of receiving Dave’s help to plan my recent activities, and I couldn’t be more grateful. Their knowledge, professionalism, and attention to detail made all the difference.
From the very beginning, they understood exactly what I was looking for and offered me options that exceeded my expectations.
Thank you, Jessye, for the precious travel advice I recently received on the chat platform of this company!
Much appreciated
Super great site!! Big thank you to Jessie for giving us the greatest support! Knew exactly what the best activities would be for us and our previous plans! Super easy and quick process too would definitely recommend
Chloe from the support team was an absolute star! She made it possible that I book a tour as a gift and was so kind! She even gave me great tips for my tour!
Marion was so so kind and helpful!! Thank you so much for your help. Recommended to any friend.
Chloe was very helpful for me while booking! She offered many options, was patient and detail oriented. Thanks for all your help!
Chloe was easy to deal with and got us a great deal on the trip we were looking for despite it not being available directly from the website. A manual booking was made for us which was over and above the normal process and very much appreciated.
Katie was extremely friendly and helpful. She was quick to answer and helped me suss out different trip options. She made me want to book the trip right away!
The site must be very busy - my partner's application did not eventuate even though we were assured the concern was lodged, So I joined up and tried to book our tours - no response until 48 hours later, when I initiated another contact.
THIS TIME, I was fortunate to be "picked up" by Marion who was just FABULOUS and PATIENT and HELPFUL with my queries and offering information and advice . * * * * *
I had to my son onto my Milford Sound Cruise as he was able to join me after a change in plans. Chloe couldn't have been more helpful, a pleasure to deal with. Thank you.
I was having a little bit of trouble booking an experience, but I got through on the live chat to Jessye and she went above and beyond to help us and fix the problem! I’ve been on a few tours with this company but absolutely love them and Jessye showed me their customer service team is just as good. Thank you so much Jessye!
Best deal and Great customer service from Marion. He helped me to find the right deal for my family trip to Cairns.
We need to change the date of our journey. Thanks for Katie helping me to modify the date of journey, she is very kind and helpful!
Trustworthy company! Marion and Margaret was unbureaucratic to refund the funds! Excellent company! Recommend it 100%
Katie is amazing!
Katie helped me so quickly with everything I needed in regards to my travel. She was so enthusiastic with helping me and helped me create a dream trip!
Had such an easy experience booking everything thanks to Jessye who had super speedy responses and was really patient with us ensuring we were booked onto everything we wanted! Great customer service would definitely recommend booking through her
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.