Back Market - Italia Reviews 14,629

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

bought a iphone 13 works absolutely fine in excellent condition and new battery. overall condition is 10/10 no scratches anywhere looks like new. Great purchase. Shout out to previous owner for keepin... See more

Rated 5 out of 5 stars

Great price (the next nearest was nearly €100 more), fast delivery and, most importantly, a great product exactly as described, it seems hardly used at all. The only possible improvement would be to i... See more

Rated 4 out of 5 stars

I have been using the Samsung S20 for a couple weeks now and have not experienced any issues. I chose the option with least damage. Phone arrived in 2 days. It had one tiny scratch (not on the scree... See more

Rated 4 out of 5 stars

Backmarket staff is very kind, offers are good, products are ok. Unfortunately, you never stop to learn: we purchased an iPhone 13 which probably is from china or somewhere where the eSIM is not allow... See more

Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Computer and Accessories Store
  3. Electronics Store
  4. Online Marketplace

Written by the company

Ciao! Siamo Back Market, il primo Marketplace dedicato esclusivamente ai prodotti ricondizionati. La nostra missione? Rendere mainstream il consumo di prodotti ricondizionati di Qualità.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Doubtful but gratified!

I was doubtful buying a refurbished phone, bit I wanted to try. Bought a Pixel 5 in "excellent" conditions, the phone has been delivered on time and the phone looks like brand new, also battery is perfect. Really good product for the money i spent!

15 February 2023
Rated 5 out of 5 stars

Top product, packaging and delivery time

I am totally happy with my product (Dell Inspiron 17 inch model 7706 for 1100 euros), it was described as excellent and IT IS. Very easy to deal via Back Market and my seller has been the best seller ever: super quick shipment (two days before the expected date) and, above all, a TOP PACKAGING! Never seen so much defensive package around a PC and for this I am so grateful. First time for me with refurbished products, so positive in every way, I will sure buy refurbished again in future. Martino

19 January 2023
Rated 1 out of 5 stars

Bought a pair of apple AirPods over 10…

Bought a pair of apple AirPods over 10 days ago still waiting for them, try to get in contact with them they just give useless information and after 2 messages they simply stop replaying trying to get my money back now definetly negative experience and will never buy from here again.

15 January 2023
Unprompted review
Rated 5 out of 5 stars

Would recommend

Great price (the next nearest was nearly €100 more), fast delivery and, most importantly, a great product exactly as described, it seems hardly used at all. The only possible improvement would be to include the usb-c to headphone jack connector, but it was clear in the description that this would not be included so there were no surprises.

13 December 2022
Rated 4 out of 5 stars

GOOD CHOICE!

I have been using the Samsung S20 for a couple weeks now and have not experienced any issues. I chose the option with least damage. Phone arrived in 2 days. It had one tiny scratch (not on the screen). The back cover was a bit loose which I couldn't snap back perfectly well but anyway I use a phone case. There were fingerprintsall over the back cover - it would have been nice if they had been wiped off for a new phone feeling. Packaging was cardboard and minimal which I appreciate.

Overall a great choice for the money and environmental waste saved!

19 December 2022
Unprompted review
Rated 5 out of 5 stars

Great deal!

Great deal!

I´m very satisfied with the product. The website is very friendly/easy to use.
It only took 2 business days for my iPhone to arrive! And it came with a cable charger + the case.

After a couple of months, everything is working fine! The "only" thing is that Battery Status was around 87% (not sure if it should`ve been 100%)

31 August 2022
Rated 5 out of 5 stars

As promised

As promised. Perfect condition (as chosen), fast delivery, and great add-on services by Back Market (insurance, screen protection and case)

16 August 2022
Rated 1 out of 5 stars

Ver bad

My experience with backmarket was very bad. The package arrived super late and was not in the optimal conditions that were promised. I sent the package back and demanded for reimbursement. I am still waiting on the 490 euro reimbursement 1 month later. Do not recommend.

6 August 2022
Unprompted review
Back Market - Italia logo

Reply from Back Market - Italia

Salve spett.le carissima signora 

Sto ancora aspettando che lei ci da il suo numero di telefono per contattarla oppure il suo numero di ordine legato al dispositivo in questione per accedere ai dati e controllare il suo caso.

La prego di darci il tempo per aggire al suo favore perche siamo a sua disposizione per darle il massimo del nostro servizio in termine di assistenza e appoggio.

Siamo il servizio clienti del BACK MARKET e faremo in modo che lei sia soddisfatta alla fine di ogni rapporto con il nostro sito, risolvendo ogni problema che possa succedere con il venditore oppure con il trasporto oppure con l'azienda assicurativa, 

Si prega di darci anche un orario in cui sara disponibile per ricevere la nostra chiamata e vedere insieme la soluzione di cui lei ha bisogno.

Nell'attesa di una sua onorabile replica al riguardo la ringrazio per la sua comprenzione e la sua passienza augurandole un ottimo proseguimento.

Rated 5 out of 5 stars

Good prices and shipping

The prices are great and the device conditions are just as described. My experience was great with the website, payment, and delivery. I would recommend to anyone that is looking for a new device, is totally worth it.

12 July 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look