The phone was as described and condition was as expected and as ordered. The packaging was poor, and as the phone was a Christmas gift I had to obtain additional packaging to make more presentable. A... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #1 of 2 best companies in Cell Phone Recycling and Unlocking Service
- #7 of 7 best companies in Computer and Accessories Store
- #11 of 11 best companies in Electronics Store
- #7 of 14 best companies in Online Marketplace
Written by the company
Back Market is the online refurbished marketplace that gives customers access to 1000's of the best, quality assured, smartphones, laptops, tablets, game consoles, gadgets, smart tech, appliances, and a whole lot more at massively reduced prices. All products are verified refurbished to our strictest quality standards, come with free delivery, 30-day returns, dedicated customer service and 12 months minimum warranty, ensuring you get a product that works like new but costs up to 70% less than buying new. More than this, buying refurbished creates significantly less carbon and e-waste, so it's not just money that you are saving by shopping at Back Market. We're dedicated to making shopping for the best in renewed tech, easier, cheaper, quicker, and more eco-friendly. http://backmarket.ie/ https://www.backmarket.ie/reviews
Contact info
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good experience!
Ordered an iphone 16e - it arrived very quickly and was perfect - I think it was new. Price was very good. I have no complaints!
Item arrived safely.
Item arrived safely.
Noticed two things
1) European style power cord supplied, should have been a UK style power cord (for Ireland)
2) The keyboard on the laptop has a US English layout rather than GB English layout. The item I purchased appeared to be advertised as having a GB English layout
Very Happy Customerd
The Product Service and Postage Were Brill No Complaints Will Be Telling Anyone I Know Who Is Looking for A Good Bargain on a Laptop or Other Product About Your Company
Great experience and product!
Very prompt service
Very prompt service. I had a small mistake with my order but their cutomer service fixed the matter veru quickly.
It was an amazing experience
It was an amazing experience . The device works as should with no problems at all. Thank you.
Great phone and easy delivery
Great phone and easy delivery. This was my second purchase and both were great. Love the phone
Only buy from them if you want to…
Only buy from them if you want to receive email after email about how they did, how you find the product, marking emails, product pushes etc. I've asked to be removed from marketing, and don't want to receive any emails from them and they're still sending me "fill out this review" "how did we do" "rate us out of five" communications. It's very annoying.
Very pleased with prompt service
Very pleased with prompt service and addition of decent cable to charge new device!
Great price and condition
Great price and the condition was surprisingly good for "fair". Near perfect condition.
No product - No refund
#77257360
This order was cancelled by the seller has not been refunded.
It was cancelled on February 20.
I can get no result from Backmarket.ie
Very frustrating (and a lot of money for me)
It's great to get quality second hand…
It's great to get quality second hand equipment for reasonable prices rather than buying at inflated prices for “new” stuff which not really that much better.
Now if we can get Apple to stop making prtfectly serviceable computers redundant, I'm writing to Tim Cook maybe we should all do so.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








