Back Market - Ireland Reviews 

667
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 255 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the product quality, often finding items in excellent or like-new condition, exceeding expectations for refurbished goods. People frequently praise the competitive pricing and value, noting they can acquire high-quality equipment without paying full price. Reviewers also highlight the efficient delivery service, with many items arriving quickly, often ahead of schedule, and well-packaged. However, some customers also noted concerns regarding product specifics, such as receiving devices with incorrect keyboard layouts or different specifications than advertised. A few other people also felt that initial packaging could be improved for better presentation or cushioning. Additionally, some reviewers experienced issues with faulty batteries or locked devices, leading to inconvenient and slow post-sale support or replacement processes.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing delight and satisfaction with... See more

Quality

Customers consistently note positive experiences with quality, often receiving devices in excellent or... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting super fast delivery, often... See more

Service

People report positive experiences with service, with many customers expressing satisfaction and happiness... See more

Price

Customers generally express satisfaction with the pricing, finding competitive and reasonable prices for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The phone was as described and condition was as expected and as ordered. The packaging was poor, and as the phone was a Christmas gift I had to obtain additional packaging to make more presentable. A... See more

Rated 4 out of 5 stars

Item arrived safely. Noticed two things 1) European style power cord supplied, should have been a UK style power cord (for Ireland) 2) The keyboard on the laptop has a US English layout rather than... See more

Rated 5 out of 5 stars

PURCHASED DELL OPTIPLEX 3040SFF JUST VERY RECENTLY.... ORDERED IN IRELAND AND ARRIVED WITHIN 3 DAYS... INCREDIBLE!!....SO MUST HAVE PHYSICAL SUPPORT IN IRELAND....WELL, APPARENTLY IN DUBLIN WE HAVE..... See more

Rated 5 out of 5 stars

It's great to get quality second hand equipment for reasonable prices rather than buying at inflated prices for “new” stuff which not really that much better. Now if we can get Apple to stop making... See more


Company details

  1. #1 of 2 best companies in Cell Phone Recycling and Unlocking Service
  2. #7 of 7 best companies in Computer and Accessories Store
  3. #11 of 11 best companies in Electronics Store
  4. #7 of 14 best companies in Online Marketplace

Written by the company

Back Market is the online refurbished marketplace that gives customers access to 1000's of the best, quality assured, smartphones, laptops, tablets, game consoles, gadgets, smart tech, appliances, and a whole lot more at massively reduced prices. All products are verified refurbished to our strictest quality standards, come with free delivery, 30-day returns, dedicated customer service and 12 months minimum warranty, ensuring you get a product that works like new but costs up to 70% less than buying new. More than this, buying refurbished creates significantly less carbon and e-waste, so it's not just money that you are saving by shopping at Back Market. We're dedicated to making shopping for the best in renewed tech, easier, cheaper, quicker, and more eco-friendly. http://backmarket.ie/ https://www.backmarket.ie/reviews


Contact info

4.2

Great

TrustScore 4 out of 5

667 reviews

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Asks customers to review

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4.2

All reviews

(667)

258 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good experience!

Ordered an iphone 16e - it arrived very quickly and was perfect - I think it was new. Price was very good. I have no complaints!

23 February 2026
Rated 4 out of 5 stars

Item arrived safely.

Item arrived safely.
Noticed two things
1) European style power cord supplied, should have been a UK style power cord (for Ireland)
2) The keyboard on the laptop has a US English layout rather than GB English layout. The item I purchased appeared to be advertised as having a GB English layout

25 March 2026
Rated 5 out of 5 stars

Very Happy Customerd

The Product Service and Postage Were Brill No Complaints Will Be Telling Anyone I Know Who Is Looking for A Good Bargain on a Laptop or Other Product About Your Company

24 March 2026
Rated 5 out of 5 stars

Very prompt service

Very prompt service. I had a small mistake with my order but their cutomer service fixed the matter veru quickly.

19 March 2026
Rated 1 out of 5 stars

Only buy from them if you want to…

Only buy from them if you want to receive email after email about how they did, how you find the product, marking emails, product pushes etc. I've asked to be removed from marketing, and don't want to receive any emails from them and they're still sending me "fill out this review" "how did we do" "rate us out of five" communications. It's very annoying.

16 March 2026
Rated 1 out of 5 stars

No product - No refund

#77257360
This order was cancelled by the seller has not been refunded.
It was cancelled on February 20.
I can get no result from Backmarket.ie
Very frustrating (and a lot of money for me)

20 February 2026
Unprompted review
Rated 5 out of 5 stars

It's great to get quality second hand…

It's great to get quality second hand equipment for reasonable prices rather than buying at inflated prices for “new” stuff which not really that much better.
Now if we can get Apple to stop making prtfectly serviceable computers redundant, I'm writing to Tim Cook maybe we should all do so.

16 February 2026

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