Back Market - Ireland Reviews 

667
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 255 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the product quality, often finding items in excellent or like-new condition, exceeding expectations for refurbished goods. People frequently praise the competitive pricing and value, noting they can acquire high-quality equipment without paying full price. Reviewers also highlight the efficient delivery service, with many items arriving quickly, often ahead of schedule, and well-packaged. However, some customers also noted concerns regarding product specifics, such as receiving devices with incorrect keyboard layouts or different specifications than advertised. A few other people also felt that initial packaging could be improved for better presentation or cushioning. Additionally, some reviewers experienced issues with faulty batteries or locked devices, leading to inconvenient and slow post-sale support or replacement processes.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing delight and satisfaction with... See more

Quality

Customers consistently note positive experiences with quality, often receiving devices in excellent or... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting super fast delivery, often... See more

Service

People report positive experiences with service, with many customers expressing satisfaction and happiness... See more

Price

Customers generally express satisfaction with the pricing, finding competitive and reasonable prices for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The phone was as described and condition was as expected and as ordered. The packaging was poor, and as the phone was a Christmas gift I had to obtain additional packaging to make more presentable. A... See more

Rated 4 out of 5 stars

Item arrived safely. Noticed two things 1) European style power cord supplied, should have been a UK style power cord (for Ireland) 2) The keyboard on the laptop has a US English layout rather than... See more

Rated 5 out of 5 stars

PURCHASED DELL OPTIPLEX 3040SFF JUST VERY RECENTLY.... ORDERED IN IRELAND AND ARRIVED WITHIN 3 DAYS... INCREDIBLE!!....SO MUST HAVE PHYSICAL SUPPORT IN IRELAND....WELL, APPARENTLY IN DUBLIN WE HAVE..... See more

Rated 5 out of 5 stars

It's great to get quality second hand equipment for reasonable prices rather than buying at inflated prices for “new” stuff which not really that much better. Now if we can get Apple to stop making... See more


Company details

  1. #1 of 2 best companies in Cell Phone Recycling and Unlocking Service
  2. #7 of 7 best companies in Computer and Accessories Store
  3. #11 of 11 best companies in Electronics Store
  4. #7 of 14 best companies in Online Marketplace

Written by the company

Back Market is the online refurbished marketplace that gives customers access to 1000's of the best, quality assured, smartphones, laptops, tablets, game consoles, gadgets, smart tech, appliances, and a whole lot more at massively reduced prices. All products are verified refurbished to our strictest quality standards, come with free delivery, 30-day returns, dedicated customer service and 12 months minimum warranty, ensuring you get a product that works like new but costs up to 70% less than buying new. More than this, buying refurbished creates significantly less carbon and e-waste, so it's not just money that you are saving by shopping at Back Market. We're dedicated to making shopping for the best in renewed tech, easier, cheaper, quicker, and more eco-friendly. http://backmarket.ie/ https://www.backmarket.ie/reviews


Contact info

4.2

Great

TrustScore 4 out of 5

667 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(667)

258 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was thinking for a long time about…

I was thinking for a long time about whether to buy a refurbished phone, because after all, it’s still a refurbished device. In the end, I bought a Galaxy Z Flip 6 , and I’m very happy with my purchase. The phone arrived quickly, and its condition was like brand new. The packaging and everything else were excellent. I waited around 3 months before writing this review, and everything is still working perfectly. The screen is great, and I haven’t had any issues. I definitely recommend it!

23 March 2026
Rated 1 out of 5 stars

Avoid using this website and company at…

Avoid using this website and company at all costs .
Purchased a gaming computer for my son arrived broke ,it would not even turn on , we sent it back which took 6 weeks for it to be returned again not working correctly, returned again to only work a few weeks, they offered a full refund but after speaking to the computer supplier they will no longer offer refund as supplier is not saying we broke the computer and they found dust in the inside , absolutely completely rubbish, this website is a complete rip off, we are now down €900 I have contacted them by phone over ten times , same bullshit promises they don't reply at all now .

DO NOT USE THIS SITE

26 May 2026
Unprompted review
Rated 3 out of 5 stars

Faulty Phone

Bought an iPhone in "excellent" condition and within 3 months the battery is broken. Customer service is quick to reply and if only they would issue a refund I would change review.

Issued a refund so satisfied with customer service although disappointed the phone was faulty.

16 March 2026
Rated 5 out of 5 stars

Great place to shop apple products

Great place to shop apple products, watch was spotless, no scratches and battery 100% healthy. About delivery, super, super fast.
Thank you, I will shop here again. I totally recommend Back Market. 👍👍👍👍

6 May 2026
Rated 1 out of 5 stars

I ordered and paid for a camera on…

I ordered and paid for a camera on Backmarket, €355.49 on the 8 May 26. At first everything was going well and they gave me a delivery date of 14 May. Today I see my order has been cancelled, NO reason given only saying a refund will be issued to your bank, I see this as the best way to do business and I will NEVER use them again or would I recommend them.

11 May 2026
Unprompted review
Rated 1 out of 5 stars

Poor quality iPhone 16 Pro Max “Excellent” condition.

I ordered an iPhone 16 Pro Max in the condition category “Excellent” I’d been given great feedback about Back Market so decided to order from them. Upon arrival I opened the box for the great reveal, only to be greeted with an iPhone that had been poorly repaired and was certainly not cleaned properly. The rear glass has obviously been replaced and very poorly done so. It’s my first time buying from Back Market and my last. Given the price I paid I expected far greater quality standards and a much better customer experience. I replied to the mail I was sent advising on the delivery, with out a response. You will have to do it all on line yourself. The Quality was poor, would not recommend them for your next iPhone Purchase. I’ll be purchasing my phone from another Provider over the experience I just had, very poor indeed.

28 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look