Backcountry.it Reviews 572

TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Grande Pietro ! Pietro responded super fast, gave a proper recommandation and send on the same day. I bought spark rnd surge st at the most competitive price all across Europe. I am also imp... See more

Rated 5 out of 5 stars

I normally don't write reviews, but the service was honestly outstanding, so now I take the effort to write about it. I ordered a package to quite a remote area where it was apparently hard to delive... See more

Company replied

Rated 5 out of 5 stars

Board specs Despite being a relatively small e-shop I placed a question about a board on the site through the contact form and Pietro was very quick to get back to me providing me with all the nece... See more

Rated 5 out of 5 stars

I bought a splitboard in late nov 2020. Fully supported on the phone by the shop, they guided me in the best choice concerning the board and the bindings based on my riding level and size. Broke... See more

Company replied

Company details

  1. Winter sport Store

Written by the company

Splitboards & Snowboards since 2006


Contact info

5.0

Excellent

TrustScore 5 out of 5

572 reviews

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Rated 5 out of 5 stars

Great service

Great service, quick and efficient - Swiss customers note that it's cheaper to split your order into pieces under CHF60 rather than pay the import tax administration fee.

9 March 2026
Rated 5 out of 5 stars

Grande Pietro

Grande Pietro ! Pietro responded super fast, gave a proper recommandation
and send on the same day.

I bought spark rnd surge st at the most competitive price all across Europe.

I am also impressed by the personal touch - Pietro sent a small Italian candy as a little surprise.

Recommend 20/10.

17 February 2026
Rated 5 out of 5 stars

problemi risolti

I’ve had the pleasure of buying several splitboards from Pietro, and I can honestly say his service is excellent.

Recently, I ordered three more splitboards, and although there were some issues with two of them at first, Pietro went above and beyond to make it right: not only did he replace them, but he also offered me a much better model at the same price. He really went out of his way to provide high-quality products and ensure I was completely satisfied.

I had a bit of bad luck with the first splitboards, but thanks to Pietro everything was resolved in the best possible way. Professionalism, availability, and customer care: truly 5 stars!

Italiano
Ho avuto il piacere di acquistare diverse splitboard da Pietro e posso dire che il servizio è davvero eccellente.

Recentemente ho ordinato altre tre splitboard, e sebbene inizialmente ci siano stati dei problemi con due di queste, Pietro ha fatto di tutto per rimediare: non solo me le ha sostituite, ma mi ha anche proposto un modello di gran lunga migliore allo stesso prezzo. Si è davvero impegnato per farmi avere prodotti di alta qualità e per assicurarsi che fossi completamente soddisfatto.

Ho avuto un po’ di sfortuna con le prime splitboard, ma grazie a Pietro tutto si è risolto nel migliore dei modi. Professionalità, disponibilità e attenzione al cliente: 5 stelle meritatissime!

12 December 2025
Unprompted review
Rated 5 out of 5 stars

In my 2 orders I had no problems

In my 2 orders I had no problems. Both got expedited the next day after order. Even though out of their responsibility, I appreciate the timely responses I got from backcountry.it while I was facing issues with the delivery caused by local delivery company.

8 January 2026
Rated 5 out of 5 stars

Rare spare parts availability

Rare spare parts availability and very good service.

Although UPS shipping isn't always the best option but that's a different story.

26 November 2025
Backcountry.it logo

Reply from Backcountry.it

Sorry about UPS, what went wrong?

Rated 5 out of 5 stars

Second time I am ordering from…

Second time I am ordering from Backcountry.it and it was the same great experience as the first time. Very good communication and fast delivery to Romania. Ordered a pair of spark tech toes and risers. Keep it up guys, thanks.

15 September 2025
Backcountry.it logo

Reply from Backcountry.it

Thanks!

Rated 5 out of 5 stars

Great online shop

They Have a fine selection of splitboard material, good assortmet and fair prices. Also Pietro was very attentive in the whole buying and delivering process. Highly recomended
👍👍👍

22 June 2025
Backcountry.it logo

Reply from Backcountry.it

Thanks!

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