Back Care Online Reviews 

668
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers overwhelmingly had a great experience with this company, describing dependable service and wonderful items. Customers frequently praise the fast delivery and straightforward ordering process, noting that items arrive promptly, are well packaged, and match expectations perfectly. Consumers also love the products, describing them as extremely comfortable, well-made, and incredibly helpful for improving sleep quality, easing back pain, and aiding recovery. Some reviewers were not happy with shipping delays and experienced frustrating issues receiving timely updates regarding their orders. A few consumers also mentioned that shipping occasionally took extra time and tracking updates were missing when parcels were delayed.

What people talk about most

Product

Clients share positive opinions on product, highlighting that items such as mattresses, cushions, and pillows... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting speedy dispatch and items... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the products are... See more

Service

Reviewers highlight positive aspects of service, consistently praising the fast, efficient, and wonderful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered late on a Tuesday evening and delivery was early on Thursday morning. The item was on sale at the time and very competitive compared to most other sellers. Assembly of the inversion t... See more

Rated 5 out of 5 stars

I found this company with a Google . By researching their background I felt reassured. I could have found cheaper but opted for this one because of the research we did. The product was well packaged.... See more

Rated 5 out of 5 stars

My experience with back care online was flawless, a very speedy delivery can't fault them at all. I ordered an inversion table due to having 3 bulging discs, just starting to get the hang of using i... See more

Rated 5 out of 5 stars

I found the site easy to use and with a good selection of back support cushions. An accurate picture of the pressure cushions blue colourway would be appreciated. Once I had ordered, communication fr... See more


Company details

  1. Mobility Equipment Supplier

Written by the company

One of the UK's leading suppliers with many of our products being manufactured here in the UK - Shop Now - Sale end soon.


Contact info

4.8

Excellent

TrustScore 5 out of 5

668 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(668)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product

Great product, comfy and does help. Definitely worth the money, my previous one was not as comfortable

31 July 2025
Unprompted review
Rated 5 out of 5 stars

First Class.

Very good, no problems ordering an inversion table. It's arrived in perfect condition. No problem whatsoever sending it to Northern Ireland despite the fact it was big and heavy - no fuss or problems made (unlike another company who took my money for the same product and THEN said 'Oh sorry we don't deliver to Northern Ireland!') customer service is excellent; emails and questions answered right away, no having to chase anyone. I should have gone with Back care Online in the first place. Well done.

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience and product

Super pleased with the two Premium 5cm Memory Foam Travel mattress I ordered for my caravan. 65cm fits perfectly and very comfortable to sleep on. Customer service was excellent. Highly recommend 🙌

21 June 2025
Unprompted review
Rated 5 out of 5 stars

Great product and customer service

The product, a slothie travel mattress, I received is great, it was so comfortable. I have back issues and have tried many different solutions to make camping comfortable and it looks like this has finally done the job. But also, the company went above and beyond to get me my mattress in time for my camping trip. Great communication, product and fantastic customer service.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Pop top mattress topper

Ordered this for our pop top camper van so the 15yr old could have a comfortable sleep. Handy bag and straps to store it in and keep it dry. Great delivery and comms
A pleasure to buy from this company

9 May 2025
Unprompted review
Rated 5 out of 5 stars

great rollator!

Dad finds walking difficult so we bought a Rehasense four wheel rollator. It folds up easily into the back and comes almost completely already assembled.
You get what you pay for! Dad loves it!

15 May 2025
Unprompted review
Rated 5 out of 5 stars

Great buy …

We bought the memory foam 5 cm topper for our camper van. I have a back injury and the mattress topper has made a massive difference to the comfort of our van bed.
Unfortunately it’s been so comfortable we’ve ended up sleeping longer.
The storage bag is great and I can manage to roll the mattress up by myself.
I would definitely recommend the mattress topper even if you don’t have a bad back.

25 May 2025
Unprompted review
Rated 5 out of 5 stars

Mattress Topper from my Campervan

Great company to deal with, very prompt delivery. I needed a mattress topper for my camper van as the seats were lumpy and was not getting the best sleep, so I invested in the memory foam 5cm thickness mattress in a small double. It’s a perfect fit for my van, and I now get a good sleep. The Mattress is so comfy plus it rolls up and fits in the overhead storage which is fab. Would recommend the investment to anyone, even my dog sleeps in it with me now 😉. Thank you 🙏

4 May 2025
Unprompted review
Rated 5 out of 5 stars

Amazing mattress

Amazing mattress, it has made our van the most comfy place to be! I have a herniated disc and am a side sleeper, the Slothie (deepest one) is a game changer! All ready for a long week at Glastonbury 🫠

3 May 2025
Unprompted review
Rated 5 out of 5 stars

Great nights sleep

I purchased a double mattress topper for our Motorhome to put on top of the seats that form the bed. The topper was super comfy and the difference in both mine and my husbands night sleep was amazing - best nights sleep I’ve had in the van - and we’ve had it 2 years! The only drawback is that it is quite bulky to pack away but I feel this is a small price to pay for a decent night sleep thank you for a great topper

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Had a glitch with a Slothie small…

Had a glitch with a Slothie small double mattress that turned up in a damaged box, poorly wrapped, and stained.
I contacted Customer Services (June) who was very helpful, and immediately replaced the item by return. We were on a tight timescale as about to go away, and June made sure our replacement item arrived in time.
Mistakes happen. Its how they are dealt with that matters. Five stars to June.

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Great company - good communication, fast delivery and excellent product. Thank you

17 April 2025
Unprompted review
Rated 5 out of 5 stars

It really worked

I was sceptical that this pillow would make a difference to my sudden onset reflux that I had been experiencing for about a month and was worse at night. And if it didn’t wake me in the night I would wake in the morning with acid in my throat, tightness, sore.
The first night I used this pillow I had no night time reflux symptoms! And my throat in the morning was fine.
I have symptoms during the day so I know it’s still there. But this pillow has made a huge difference to night time.
I have used it for 2 weeks now, slept really well on it and it is continuing to prevent the reflux at night

11 April 2025
Unprompted review

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