Babybunting Reviews 

86
TrustScore 2 out of 5

1.8

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Rated 5 out of 5 stars

I took the gamble after reading quite a few negative reviews and ordered from here (NZ), and I’m pleased to say it was a really smooth process. Plenty of communication after I ordered as to where orde... See more

Rated 1 out of 5 stars

I ordered a cot click & collect. They said it is ready to collect. We are rural and 3 hrs away. We start the journey. Half way there we get a text to say its not in stock. I have spent an hours on th... See more

Rated 1 out of 5 stars

Would not recommend this outfit. It’s run by what I could only assume is a half baked AI service and a monkey that aimlessly hits a keyboard. Ordered nappies and wipes and only got half my order. I ra... See more

Rated 1 out of 5 stars

Brought a $35 tummy time pillow for my granddaughter,sent my son the bar code to pick it up,they wouldn’t let him have it then they called me at work to give permission what a Joke why would he steal... See more


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1.8

Poor

TrustScore 2 out of 5

86 reviews

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No recent history of asking for reviews

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1.8

All reviews

(86)

21 reviews in the last 12 months

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Rated 1 out of 5 stars

I went to Baby Bunting Munno Para…

I went to Baby Bunting Munno Para today.
There was no one at any of the registers, but there was an assistant serving someone within sight and earshot of the register. I was clearly in her view. She did not acknowledge me in any way. Not a smile, a wave, a greeting, eye contact or a nod. Any of those things would have kept me in the store, happy to wait.
Another customer came from somewhere in the store with a child who was now also waiting.
The assistant (in the course of still serving her current customers) passed through the register area where I was, totally ignored me, and said to the other lady who had come after me "I won't be a moment".
I waited about another minute, and then left.
The sad thing is, I was standing there with a gift registry card in hand, ready to spend cash on something for my friend who has a baby due in about 5 weeks.
I would have been the easiest sale of the day.
I don't need to know the features and benefits of half a dozen products, I don't need to decide on anything or compare anything.
My friend has already chosen what she wants.
And I am ready to spend money on her.
Well Baby Bunting, you won't be getting my money. I will be checking out what she wants on your registry for sure - and I will be buying it somewhere else!

5 May 2020
Unprompted review
Rated 1 out of 5 stars

no delivery after 1 month!

After a month of waiting for my order, I requested it be cancelled and I receive a refund.
No response! Emailed AGAIN. Got an automated email stating their apologies, there are delays.
Emailed AGAIN, demanding a refund. While my request was said to be granted, it is 1 week later and no refund has been processes into my account and I am now left STILL chasing it up.
It's a shame that a big name brand like Baby Bunting has failed to deliver and has provided such poor customer service.
I would not recommend this company to friends nor will I continue to shop here. I'll be taking my money elsewhere.

10 April 2020
Unprompted review
Rated 1 out of 5 stars

WORST gift registry

Your App for the registry and your site couldn't be any worse. How can any retail business mess having these 2 things up? As a result of your terrible IT I did my whole registry elsewhere. Such a bad user experience all around. The odd thing is all the staff in store know and say it's a constant issue!

3 November 2019
Unprompted review
Rated 1 out of 5 stars

Baby seat installation is a rip off

Just paid $450 for a baby seat and then another $45 for a five minute installation. I complained and was told the $45 was paying for peace of mind.
If that's not emotional blackmail I don't know what else it could be. Be warned the installation was just plug in, anyone could do it. Save your money.

30 July 2019
Unprompted review
Rated 5 out of 5 stars

I was very Impressed with the high…

I was very Impressed with the high level of customer service that their SA store in Smithfield offered to me and the wide range of products that they had available! One of the staff members their even helped me to fix a problem with a pram that I hadn't even purchased from their store! Great baby store I'll definitely be going their for all of my baby product purchases that's for sure!

28 July 2019
Unprompted review

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