BabyFair Reviews 1,365

Great speed of delivery and easy buying experience. Quality of bed is also great and my child loves it! Only knocked one star off as the packaged instructions left something to be desired! Online inst... See more

We love this ivory plush bed for our son. It’s super soft and cosy, and the ivory colour is slightly more creamy than expected, but it still fits beautifully with any decor and gives the room a ca... See more

Aesthetically pleasing website. Easy ordering process with lots of options to customise your chosen bed. Lots of choice regarding material & colour of beds. Straightforward delivery & well packaged. E... See more

After having a few problems with my bed I ordered for my Grandson, bolts visible on the corners that i thought could cause injury. After reaching out to Natalie she escalated it to senior management.... See more

Great selection of children’s beds at decent prices. Ordering was simple and delivery was quick (1 week). My daughter loves her new bed. The quality is great and the mattress is comfortable for her. W... See more

Customer service were really responsive and helpful. We purchased the ex-display cloud bed and it is in lovely condition, we couldn't he happier. Our 5 year old son loves it! How wonderful to be abl... See more

Best customer service! When one of the products I wanted was out of stock, Natalie in their Customer Services emailed me with perfect alternative suggestions, that she then processed without m... See more

i am doing up my house and am dealing with many different vendors, so when it comes to finding someone who is not only does the job, but is wonderfully kind, human and patient, it makes all the di... See more

We purchased the Archway Dream Kids Bed from the Baby Fair and are really happy with it. The quality is excellent and it looks even better in person. It feels sturdy, safe, and perfect for a child’s r... See more

I rang BabyFair today as I started putting together my daughter’s new bed and realised her mattress wasn’t included. When I rang, I spoke to Natalie who provided absolutely outstanding service. She wa... See more

Good service throughout I ordered the wrong size mattress and got in touch with customer service and told them and they sorted everything out for me I made an extra payment for the larger one the o... See more

I purchased two mattresses from Baby Fair online, but they did not match the pictures and I was not satisfied. I returned both items (one unopened) on 18th February 2026, and received confirmation... See more

Great mattress, great price and very good quality! DPD did not deliver one of my mattresses and would not respond, so I got in touch with Baby Fair. The lady Natalie resolved my issue straight away an... See more

Never received item, still hasn’t received refund. Said DPD lost it, next was told it was never sent out and sitting in their warehouse, yet gave me tracking details more than a week ago. Told me mult... See more

After purchasing the bed,I received an email stating that the waiting time would be about one and a half months. Unfortunately, three weeks after making the purchase, I received a message that, sadly,... See more

Thanks Natalie :) Ordered a toy for my son for christmas, unfortunately it was broke (totally not their fault - manufacturers fault) replied to me over the Christmas period and on the same day and ge... See more

Do not buy from this company. I bought a mattress around 2 weeks ago and yet it hasn’t even been shipped out. I sent them an email asking why it hadn’t been, given they love to boast about their one w... See more

Bed arrived two weeks earlier than the estimated date, communication was really clear and delivery was within the hour slot given. It’s really sturdy and well made + easy to assemble. Our daughter lov... See more

Nothing but good words for this company, would recommend to friends and family. We ordered a Dusk to Dawn superking size bed in Teddy Olive material from Winksleep and have been so pleased with the be... See more

Absolutely love my purchase of the lined wingback kids bed. Right out of the box, the setup was extremely straightforward. Once assembled, the bed feels solid and secure, built to last, and visually a... See more

Thank you Natalie for resolving the issue with my delivery address this morning, you went above and beyond to ensure that the situation was sorted and I am super grateful, you’ve saved me a lot of anx... See more

Recently shared a 1* review due to complications with my order and delivery. However, I am now amending to 5* due to the resolution by the after care team. They have fixed all of my issues and have pu... See more

Recently received a new bed for my 5 year old. Swift service and the bed and accompanying mattress were really Good quality. Our daughter loves it. Delivered on time and instructions were easy to... See more

Recently received a new bed for my 5 year old. Swift service and the bed and accompanying mattress were really Good quality. Our daughter loves it. I had to edit my order. Natalie was fantastic and h... See more

I recently ordered a mattress and unfortunately was not at home when it was delivered. The item was collected, and to make things even more complicated, the delivery firm marked the item as deli... See more

Amazing bed!! Very good quality in terms of being very sturdy, fabric etc. Customer service was brilliant. Kept you up to date via phone call for delivery. Definitely will buy again from this company!... See more

Whenever I have had contact with wink sleep I always get a response, the staff are very polite, professional and friendly. I also received a lovely set of pillows just for my custom. Great company an... See more

Mattress was delivered quickly and my 9 year old has slept so well since having it, only problem she don’t want to get of bed in the mornings now

I called in the week to ask a few questions about a product, I was overwhelmed with the knowledge and help Natalie provided me with. She talked me through how to order on the website and also provi... See more

Customer service received from Natalie at babyfair was excellent! Goods damaged in transit but Natalie sorted a full new order to be sent very promptly! Thank you!

Had a good experience with Babyfai themselves but Evri did not follow delivery instructions given so they kept saying I was not in when I was. Recieved item on third attempt after complaing a few time... See more

Great company, offering wast range of quality products. Purchased a bed for my daughter, which is of fantastic quality and design. No troubles with delivery, highly recommended.

Spoke to a Natalie after being so stressed out about the bed size I ordered after many emails begging a response I decised to call I got Natalie she was so understanding totally understood my situatio... See more

Awful service. Misrepresentation of the products they sell online. Then it’s absolutely dreadful trying to send anything back. They think the Consumer Rights Act doesn’t apply to them! Do not buy

Genuinely the worst company I’ve dealt with in a very long time. Quality of items are terrible, customer service is rank. I still haven’t received my full refund after sending back a faulty bed with... See more

Website easy to use, lots of different variety and super simple bed to put together. Our daughter absolutely loves it! Thank you ☺️

Thankyou for all your help that you’re team has done. The bed is very comfortable vert good size we put all the toys and crafts under and we have much more space i will recommend.

I have already submitted a review below; however, our suffering with the company has not come to an end. The rails on one of the beds are misaligned. They have created new ones and admitted manufact... See more

One of the worst coustmer service and worst products I buy a mattress opened and used it for a 2 weeks don’t know its getting torn and springs are pressed down by it self I try to contact the coust... See more

Exactly as advertised. So beautiful, my children love their new beds. The mattress is also very soft and cozy. Wish they also make adult beds, would have gotten mine from them also. I recommend 100%

Bed arrived earlier the expected and it’s beautiful. My son loves his big boy bed, sleeps so much better since having it.

I will never order from them again. Apparently they only deliver to the ground floor. I live in an apartment and nowhere did it specify that they will only deliver to the ground floor. I would’ve neve... See more

Absolutely terrible experience from start to finish. I waited three weeks for my bed to arrive, only to be sent the wrong headboard. When I contacted customer service, they offered either a £4... See more

I found Babyfair on line didn't know what to expect but from start to finish it was excellent couldn't fault you thank you

We’re really happy with this bed – the quality is excellent and it feels sturdy and well made. Assembly was super quick and easy, which was a big plus. It looks great in our toddler’s room and we can’... See more

Quick delivery and great quality product! Only downside was the instructions, the online manual was different to those included. They could have been a lot clearer.

Absolutely shocking service – avoid! Babyfair are truly one of the worst companies I have ever dealt with. My son’s hydraulic lift storage bed is faulty — the pistons simply do not work prope... See more

Very fast delivery, excellent quality, easy to put together with simple instructions, and very good materials and the beds look amazing. I am very happy with the beds i brought and highly recommend.