Working with B12 website builder, truly opened my eyes to the further development I could do with my business - Integrity Amp'd Custom Engravings. I learned much more about myself as well as my b... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I wanted to say it's been incredibly helpful for displaying my books and helping with my business matters. I'm just starting out, but the tools and layout have already made a little bit of differ... See more
Company replied
A great product I used to build my business from scratch. But an even better customer care, from beginning till end, I had an outstanding experience with Jay and Nitesh that were always here to... See more
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As the founder of FlightTrack Logistics, I needed a website that looked professional, functioned smoothly, and represented my business the right way. B12.io delivered exactly that. From day one, their... See more
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Company details
Written by the company
The all-in-one solution to help your business succeed online, including websites, contact management, online scheduling, payments/invoicing, and SEO.
Contact info
New York City, United States
- (929) 352-5227
- hello@b12.io
- b12.io
4.4
Excellent
207 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Disappeared and stole my money.
Disappeared and stole my money.
I've never had this happen before, they have tons of great reviews online. DO NOT TRUST THIS COMPANY!!!!
3 June 2019
Unprompted review
Reply from B12 AI Website Builder
We are really sorry to hear about your experience with B12. It's our goal to meet and exceed the vision you have for your website to help you grow your business online.
We would love a chance to make this right for you! Can you reach out to us at hello@b12.io and someone on our team will follow up with you.
I Agree With The Poor Reviews
I agree with the poor reviews. Same old AI crap in a different package. I experimented with it to test it's capabilities. Lame!!
John Salemi
Website Designer
YourTime2B Media
7 April 2019
Unprompted review
Reply from B12 AI Website Builder
Hello John,
Thank you for your feedback! Sorry to hear that you did not like your free draft. Please note that the draft acts only as a starting point for designer to customize the site based on your unique needs. The final output will look nothing like the draft. However, the human-assisted AI approach helps us create custom websites faster at a lower cost.
We are really sorry to hear about your experience with B12. It's our goal to meet and exceed the vision you have for your website to help you grow your business online.
We would love a chance to make this right for you! Can you reach out to us at hello@b12.io and someone on our team will follow up with you.
Team B12
Awful product, useless
The preview of the site is poor quality. Looks awful and you can tell it needs a lot of tweaking. Once you get into the design editor, you're extremely limited at what you can do. You can only left align, right align or center photos and text. There's no way to just bump it over a little bit. Then the whole system is buggy. I tried to change images and sizing in multiple areas with not results. When I contacted customer support they said they could make the changes I needed but at a cost of $75 an hour! That's the trick right there. they make it nearly impossible to edit yourself and then charge you to do it. Also they charge you monthly for the site even if it isn't live yet. on any other DYI site builder you can build your site to completion and then when you're ready to go live you pick a subscription and start paying for it.
I gave them 2 projects to work on and they failed miserably at both. I'm a fair guy. I thought maybe the first job was a fluke but they churn out crap every time! It doesn't look good, they promise you the moon in order to get you to purchase the software and then after you purchase they tell you their software can't do it. then continuously charge you even when the site isn't live and issue no refunds whatsoever. I hate this company and all they stand for. May God have mercy on their crooked souls
26 February 2019
Unprompted review
Reply from B12 AI Website Builder
Hello Chad,
Thank you for your feedback! We are really sorry to hear about your experience with B12. It's our goal to meet and exceed the vision you have for your website to help you grow your business online and in this case, it looks like we came up short.
I had my team look into your account.
It looks like we failed to meet your expectations during the creation of your websites. When this happens, I know it can be a tough situation and our team did our best to reiterate the designs with clearer followup questions. We would still love an opportunity to do more to make things right and we will take your feedback into account to improve. Thank you once again.
Team B12
Working with B12 has been a great… exciting experience
Working with B12 has been a great experience. The flow of how my website was constructed put me in a different mindset of achievement and perspective. I am now more confident in how I run my business, Online & Offline
11 January 2019
Unprompted review
Reply from B12 AI Website Builder
Hello Cheryl!
Thank you so much for sharing your B12 experience! I know our team enjoyed working with you and getting your website live. I am so glad to know that you've become more confident and I am very excited to see your business grow!
Team B12
Faster, Easier, More Affordable...
This process was faster, easier and way more affordable than the last site I'd had built. Great communication and great after service. Editing abilities, the integrations, seo... I paid thousand more in the past!
10 January 2019
Unprompted review
Reply from B12 AI Website Builder
Hello Michael!
Thank you so much for sharing your B12 experience! I know our team enjoyed working with you and getting your website live. I am so happy to know that we can provide the same great value at a fraction of the cost! Thank you for being awesome!
Team B12
B12 Makes It a Reality.
I would never have been able to get into the e-commerce business without B12 to help me. They walked me through the maze of options that exist out there. Problems will always come up just because that's the nature of the business. B12 has real people who can help you. They even took on the job of fixing problems that I created. I created a lot of them! I would have given up a long time ago but B12 hasn't given up on me. They have my endorsement.
28 December 2018
Unprompted review
Reply from B12 AI Website Builder
Hello Quentin!
Thank you so much for sharing your B12 experience! I know our team enjoyed working with you and getting your website live. You are amazing! It takes a lot to start your own e-commerce business and I'm so glad that you did! I can't wait to see your business grow :)
Team B12
B12 is an awesome company to have on…
B12 is an awesome company to have on your side. Whenever I get stuck doing technical things, they ALWAYS are there to help me out. This company is affordable and has great customer service. I would recommend this company to anyone.
13 December 2018
Unprompted review
Reply from B12 AI Website Builder
Hello Nature's Farmacy!
Thank you so much for sharing your B12 experience! I know our team enjoyed working with you and getting your website live. We always got your back ;)
Team B12
Website 2.0 is Amazing!
Great experience. Executed exactly as they said they would. Website came out great OCTasker dot com. We had no issues with B12 and the site came out very professional. They worked hard to incorporate my changes and have helped me since the go-live launch.
I had an urgent support issue over a holiday weekend, but no support was offered until the next Monday - a bit disappointing, but overall a very good experience and I am very happy!
6 December 2018
Unprompted review
Reply from B12 AI Website Builder
Hello OC Tasker!
Thank you so much for sharing your B12 experience! I know our team enjoyed working with you and getting your website live. Sorry about the urgent support issue that we didn't manage to attend to because of the holidays, we'll take that into account!
Thank you for being amazing once again!
Team B12
B12 takes the pain out of web design
B12 takes the pain out of web design. Their team is very responsive and help bring your web presence to the next level. Thank you B12 for helping bohemiaapiary.com reflect the story we wanted to share across the Internet.
2 November 2018
Unprompted review
Reply from B12 AI Website Builder
Hello Jason!
Thank you so much for sharing your B12 experience! I know our team enjoyed working with you and getting your website live. I love the story of your business, you are an inspiration :)
Team B12
More Than Thrilled with the Results...
I was looking for a company that could produce a professional website that I could get up and running quickly, that was a good price point, and would highlight my services in a very straight forward matter. I achieved all 3 of these aspects with B12. The team that I worked with met my needs from the beginning and stuck with me to the end when I had the exact output I was looking for in my website. I would highly recommend this company to anyone. I am more than thrilled with the results!
28 October 2018
Unprompted review
Reply from B12 AI Website Builder
Hello Megan!
Thank you so much for sharing your B12 experience! I know our team enjoyed working with you and getting your website live. I am so happy to know that we met your expectations! You are simply amazing, thank you for being such an awesome customer!
Team B12
B12 is great and fast on the updates
B12 is great and fast on the updates, but the fee structure is a bit odd (implementing some things that are equal in difficulty can be between 0 and 30 dollars).
We'd also like a more involved website in the future with more unique design features, so we're not sure we'll be continuing with B12, but we're eager to see what they can come up with.
16 October 2018
Unprompted review
Reply from B12 AI Website Builder
Hello German Diagama!
Thank you so much for sharing your B12 experience! I know our team enjoyed working with you and getting your website live. We took your feedback into account and have improved on our features since then! We now have a special expert mode in our design suite and more color palettes and themes for our customers to play around and explore, thank you once again for your feedback!
Team B12
I have done 2 company sites on B12
I have done 2 company sites on B12. Both have been quick and looked way better than I could have ever done on twice the budget. Although most of the process is automated the B12 team has been polite and responsive.
23 September 2018
Unprompted review
Reply from B12 AI Website Builder
Hello RJ Nicolosi!
Thank you so much for sharing your B12 experience! I know our team enjoyed working with you and getting your website live. We try our best, but it takes two hands to clap. You are amazing!
Team B12
Great Work
A stellar service back by an amazing team. Would highly recommend
2 November 2016
Unprompted review
Reply from B12 AI Website Builder
Hello Nick!
Thank you so much for sharing your B12 experience! I know our team enjoyed working with you and getting your website live. You are a stellar customer!
Team B12
Top notch
Great management and ideas. Good people with a vision and proper execution.
11 May 2016
Unprompted review
Reply from B12 AI Website Builder
Hello Ron!
Thank you so much for sharing your B12 experience! I know our team enjoyed working with you and getting your website live. Thank you for your kind words!
Team B12
Incredible!
Built me an incredible website!! I love it. Would highly recommend.
11 May 2016
Unprompted review
Reply from B12 AI Website Builder
Hello Amy!
Thank you so much for sharing your B12 experience! I know our team enjoyed working with you and getting your website live. You are incredible!
Team B12
Very happy with website
B12 had great customer service. It was really easy to communicate what I wanted and I got a beautiful looking website.
22 April 2016
Unprompted review
Reply from B12 AI Website Builder
Hello Michelle!
Thank you so much for sharing your B12 experience! I know our team enjoyed working with you and getting your website live. You made the entire process a lot easier too with your friendly and amazing personality!
Team B12
Happy Customer!
B12 built my business a beautiful website. They were extremely friendly and responsive. I love having a design team at my disposal and I felt like they were able to work extremely efficiently due to a tool they have called Orchestra.
14 April 2016
Unprompted review
Reply from B12 AI Website Builder
Hello Jonathan!
Thank you so much for sharing your B12 experience! I know our team enjoyed working with you and getting your website live. That was such a sweet note, I'm sure Adam (our CTO and co-founder) will love that you know about Orchestra and how it helps our teams to be more productive and efficient! :')
Team B12
Excellent customer service
Great website builder service. Quick responses and friendly account rep. Built me a beautiful site. Love it.
8 April 2016
Unprompted review
Reply from B12 AI Website Builder
Hello Jennifer!
Thank you so much for sharing your B12 experience! I know our team enjoyed working with you and getting your website live. Thank you for being amazing!
Team B12
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