Soo disappointed.... Have been using (and recommending!) bbold for years, especially the smart mousse which was brilliant and gave a lovely mid glow to my pasty irish skin.... The new formulas are rub... See more
Company replied
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See what reviewers are saying
I rarely leave negative reviews, but this was honestly a really disappointing experience. I bought both the facial tanning serum and body tan from bBold, and the results were completely inc... See more
Company replied
The serum is hands down the best tan I’ve ever used! The colour is stunning, it goes on so easily and evenly, it develops beautifully, and most importantly it wears off so well! I think it also smells... See more
Company replied
I just love that I found this brand on tiktoks found the “super dark mouse” but I found a new love recently for the serum! You don’t need a lot of product either it goes a long way and I’m obsessed! I... See more
Company replied
Company details
Written by the company
At bBold HQ we understand the superpower of a great glow, it’s not just about how you look, it's how it can make you feel! Because when you feel great - you glow inside & out!
Contact info
Tobermore Road 5, BT45 7AG, Draperstown, United Kingdom
- info@b-bold.co.uk
- b-bold.co.uk
3.2
Average
392 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
OBSESSED!!!
OBSESSED! It smells amazing, applies really easily and super hydrating. I was also sent the bronzing gel which is absolutely incredible and gives a really nice and natural healthy tan. The products also, arrived super quickly despite the postal strikes. Thank you!
22 December 2022
Unprompted review
Reply from b·bold
Thank you so much for leaving a 5* review! - bBold x
I haven't had my order yet
I haven't had my order yet!
Ordered on the 28th November and still not received.
9 December 2022
Reply from b·bold
Hi Sadie, We are incredibly sorry that the postal strikes have caused a delay on your delivery however I can see that your parcel has now been delivered. Once again we apologise for the delay in your order but we hope you are loving your new tan! Kindest Regards - bBold.
I have had two requests to leave a…
I have had two requests to leave a review,but haven’t received the item.
9 December 2022
Reply from b·bold
Hi Fiona, We are incredibly sorry that the postal strikes have caused a delay on your delivery however I can see that your parcel was delivered by Royal Mail on 10th December. Once again we apologise for the delay in your order but we hope you are loving your new tan! Kindest Regards - bBold.
Horrendous company!
Horrendous company!! Ordered 2 weeks ago, given a fake tracking number (confirmed by Royal Mail it doesn’t exist) refuse to help and sort it out. Still no parcel !Telling me once they get the parcel back (whenever this may be) that they’ll then refund me. Reported to my bank as fraud and will never ever buy from them again. Disgusting company who would rather pay rubbish influencers to make fake review videos than actually do their job or have an actual customer service team. Embarrassing!
21 November 2022
Unprompted review
Reply from b·bold
Hi Poppy, once again we are incredibly sorry that the postal strikes have caused a delay on your delivery. The tracking number provided directly from Royal Mail can be used on royalmail.com/track-your-item to view live updates on the journey of your parcel. We are aiming to resolve this issue for you as soon as possible. Kindest Regards - bBold.
123 mouse and customer service
This product (123 mouse) goes on really well, I’ve been using tan for 20 years and had used more expensive brands but this by far is the best. I had a slight issue where the tan was sitting on the shop shelve for too long & had turn green, when I contacted the customer service they were absolutely amazing no questions asked just sent me a new one. There is no nasty stains on the bed clothes as you shower it off before bed colour is great. Highly recommend.
16 November 2022
Unprompted review
Reply from b·bold
Hi Louise, Thank you so much for taking the time to leave us this kind review! We really appreciate your custom - bBold x
Reply from b·bold
Hi Lynn, thank you so much! We really appreciate your 5* review x
Amazing for eczema sufferers/sensitive skin
I am so happy that I came across this tan on TikTok! I have suffered with eczema all my life and I have been searching for a tan that doesn’t irritate my skin or cause any flare ups and I’ve finally found it. Couldn’t be happier - such a lovely colour too!
11 November 2022
Reply from b·bold
Hi Harriet, we are delighted to hear of your positive experience using our Super Serum tan. Thank you so much for your support - bBold x
Reply from b·bold
Hi Catherine, Thank you so much for taking the time to leave us a 5* review x
Halloween offer!
Really great offer with the Halloween Treat promo, and super quick delivery! Love the So Over It exfoliator so have stocked up. Also trying the buffer brush for the first time!
3 November 2022
Reply from b·bold
Hi Ellen, Thank you so much for taking the time to leave us a 5* review! We really appreciate your support x
ordered next day delivery on wednesday…
ordered next day delivery on wednesday and still no sign of it, no response from customer service, never had worse service to be honest
4 September 2022
Reply from b·bold
Hi Olivia, we are sorry to hear of your less than satisfactory experience. Unfortunately Royal Mail misplaced your order, however, we have posted a replacement order for you today. Once again we are incredibly sorry for this inconvenience x
Best tan ever
Amazing customer service and the tan is perfect! Long lasting, best smelling tan I’ve ever used and I love the colour! Will definitely be buying more
11 August 2022
Reply from b·bold
Thank you so much for leaving us a 5* review! We really appreciate it x
Fantastic service as usual and great…
Fantastic service as usual and great prices and super fast delivery ! Highly highly recommend 5 ⭐️
11 August 2022
Reply from b·bold
Thank you so much for leaving us a 5* review! We really appreciate it x
Faulty pump.
I was really excited to use this new fake tan, however the pump was faulty and unable to use. What a waste.
I have contacted the company and no reply as of yet.
I looked through the reviews before purchasing and I did see a few mentioning the pump being faulty, and yup. They aren’t wrong.
3 August 2022
Reply from b·bold
Hi Leah, we are incredibly sorry about the faulty pump on your product. Our customer service team have responded to your email and have replaced your product. Kind regards, The bBold Team x
I've just recently started using b bold…
I've just recently started using b bold and I love it ....both my daughter and I are absolutely loving the medium mousse and recently tried the smart mousse which was great it gave me a beautiful sunkissed natural look. Would highly recommend this tan.
1 July 2022
Reply from b·bold
Thank you so much for leaving us a 5* review! We really appreciate it x
Love it 5*
Love it 5* no fault with this tan has to be one of the best on the market today.
22 June 2022
Reply from b·bold
Thank you so much for leaving us a 5* review! We really appreciate it x
Hands down the best fake tan I’ve ever used!
Hands down the best fake tan I’ve ever used, gives a lovely dark tan that isn’t orange and fades nicely! 100% recommended!!
21 June 2022
Reply from b·bold
Thank you so much for leaving us a 5* review! We really appreciate it x
Reply from b·bold
Thank you so much for taking the time to leave us a 5* review!
Reply from b·bold
Thank you so much for taking the time to leave us a 5* review!
I absolutely love B Bold tan
I absolutely love B Bold tan, the Supermousse is fantastic and I find the formula so gentle and moisturising on my dry skin, I love it!
~ Stacey Burns
17 May 2022
Reply from b·bold
Thank you so much for taking the time to leave us a 5* review!
Best tan ever
Best tan i have ever used and so reasonably priced. It also wears off well which is great no more patchy tan. Website is laid out well and delivery is always quick
17 May 2022
Reply from b·bold
Thank you so much for taking the time to leave us a 5* review!
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