Aztec Diamond Equestrian Reviews 

814
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, stylish designs, and comfortable fit, often finding them worth the investment. Many people appreciate the fast and efficient delivery service, noting that items arrive quickly and are beautifully packaged. Reviewers also highlight the outstanding customer service and the helpful, polite team. However, some customers experienced issues with sizing, finding certain items to be larger or smaller than expected, making it difficult to achieve the desired fit. A few other people also felt that some product materials, such as certain jackets, were stiff or noisy, and noted concerns about stitching durability on leggings.

What people talk about most

Product

Consumers find product to be positive, with many reviewers consistently praising the amazing quality, stylish... See more

Quality

Customers had positive experiences with quality, consistently praising the excellent and amazing quality of... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the super quick and... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers finding the pricing very reasonable and... See more

Staff

Customers consistently note positive experiences with staff, describing them as a fantastic and helpful team.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have bought a number of items from Aztec Diamond over the last couple of years, and have loved everything. The clothing is really well designed to be stylish, comfortable and functional, and the qua... See more

Company replied

Rated 5 out of 5 stars

Annie from Customer Service truly went above and beyond when helping me with an order that was declined at customs. I explained that my order was time sensitive and Annie was incredibly efficient, fri... See more

Company replied

Rated 5 out of 5 stars

I have always been a fan of Aztec Diamond - right from when they started up. My latest purchase was the long puffer coat which is AWESOME (never taking it off) and unlike lots of long coats you can wo... See more

Company replied

Rated 5 out of 5 stars

I’ve been buying Aztec Diamond since the brand launched and I cannot fault the design or quality of the items. I think I’m addicted to it. The delivery service is quick and should you need to return a... See more

Company replied


Company details

  1. Activewear Store
  2. Clothing Store
  3. Equestrian Club
  4. Equestrian Store
  5. Women's Clothing Store

Written by the company

Equestrian Fashion for Women and Children, designed in the UK.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

814 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(814)

61 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I loved the tights

I loved the tights. I am based in ireland. Unfortunately I was charged duty. This made the postage and duty €35 over and above the original price. This is too much.

Great tights if you are within the UK. Not for a European customer.

24 February 2024
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian

We totally understand how frustrating taxes and duties charges can be i've attached a link with some information on our stockists. We will be sorry to lose you as a "direct" customer, but would love you to still shop the brand without the charges! https://aztecdiamond.com/blogs/news/untitled-jul-15-16-54-31?_pos=1&_sid=1ec5504c4&_ss=r

Rated 5 out of 5 stars

I run a livery yard which is pretty…

I run a livery yard which is pretty tough going especially in all the mud and rain. However. Thanks to Aztec Diamond’s unparalleled clothing I can still feel glamorous, super comfortable and professional. No other brand can touch them

26 February 2024
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian

Thank you for taking the time to leave your review, We are so lucky to have loyal customers like you!

Rated 5 out of 5 stars

Good quality material

Good quality material, fit is perfect and true, they don’t sag around the waist or legs. Also to keep you warm you can buy the under garment leggings. Honestly great leggings for riding, looks great and not crazy expensive either.

21 February 2024
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian


Thank you for leaving such a lovely review! We are thrilled to hear that you are enjoying your AD leggings. Your feedback means a lot to us. 

Team AD 

Rated 3 out of 5 stars

I was updated about the location of my…

I was updated about the location of my package and the quality is great as always. But I had to pay the costoms on top of the price and the shipping costs althrough that's usually included. At least calculate how much that'd be, because the actual prize differs a lot to whats shown on the website because of that.

17 February 2024
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian

Thank you for taking the time to leave your review, we understand how frustrating tax and duty charges can be, we do not benefit in any way from these charges and have been working to try and come up with ways of preventing this from being a problem for our valued EU customers. If you do need help with anything else in the future please get in touch with the team via email we are happy to help.

info@aztecdiamond.com

Rated 5 out of 5 stars

Love this reflector puffa jacket

Love this reflector puffa jacket. Great for wearing out hacking and in the school on these dull winter days. Super warm, a great buy!

13 February 2024
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian

Thank you for leaving your feedback! The reflective fabric is amazing, I'm so pleased you love your new Jacket we have lots of exciting products launching in spring that I'm sure you'll love!

Team AD

Rated 5 out of 5 stars

Stunning

Stunning
Colour , quality , design
Roll on spring to showcase this on the Newmarket gallops
Fast delivery & great price

12 February 2024
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian

Thanks for leaving such a lovely review!

Team AD

Rated 5 out of 5 stars

Love the product!

Love the product, fits amazing!

10 February 2024
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian

Thank you for taking the time to leave your review, so please you love your new products as much as we do! :)

Rated 5 out of 5 stars

High quality

High quality base layers that feel so smooth and well fitted. The hoodies are also super soft. We have definitely switched brands after the AD black Friday sale allowed us to sample the quality of the clothing at a discounted rate! I feel like we can’t go back! We LOVE AD products and will continue to buy their clothing. I would love to see more hat silks to match their base layers since we usually ride in the same black helmet, so it would be nice to be able to colour match with our clothing.

5 February 2024
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian

Thank you for taking the time to leave such a lovely review! I'll pass on your suggestions to the design team.

Team AD .x

Rated 5 out of 5 stars

Love there clothes so much super comfy…

Love there clothes so much super comfy and fit so well couldn’t be happier with there products

10 January 2024
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian

Thank you for taking the time to leave your review, so pleased you love your new products! :)

Team AD .x

Rated 5 out of 5 stars

Lovely fabric and good fit

Lovely fabric and good fit. Comfortable to wear - close fitting but very stretchy and no pressure points. Customer service was excellent - I had a query and got an immediate helpful response.

26 January 2024
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian

Thank you for such a lovely review, I'm so pleased you've reached out to our customer service team and your queries were resolved. We have lots of new and exciting products in production at the moment due to launch in April, we are so excited to share our new collections.

Team AD .x

Rated 5 out of 5 stars

Very good quality and fast service

Very good quality and fast service. I love it and my daughter as well 😍
I will buy again and again
Thank you Aztec Diamond Equestrian.

22 January 2024
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian

Thank you for taking the time to leave your review, we do aim to provide the most reliable and fast shipping services for our customers.

We appreciate your feedback. :)

Team AD

Rated 5 out of 5 stars

Go Team AD!

Wonderful customer service and excellent quality riding wear with comfort and agility in mind. Thank you team AD! A+++++

12 January 2024
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian

Thank you for taking the time to leave your review! So please you love your new AD products!

Team AD

Rated 5 out of 5 stars

Purchased 2 show jackets for my…

Purchased 2 show jackets for my daughters. One from the Young Riders range and the other a size UK 4 to for my almost 13 year old.
They both look so smart in their show gear. Versatile fabric, to ride with ease yet looks the part. Fast delivery. Delighted with my purchase! 🤩

20 December 2023
Unprompted review
Rated 5 out of 5 stars

Navy puffer coat

Brought a puffer coat in navy it is very warm. Loved the colour of it. Got a medium to layer up during the winter on the more colder days. Very good service and quick delivery

29 December 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look