I wanted to get a lehenga delivered in sydney 10 days before the estimated delivery date. Ayesha was very helpful during the entire process. She patiently got in touch with the vendor and kept me in l... See more
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Review summary
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Shraddha was so helpful as she could totally understand my requirements and supported me so because of her I placed my complete order successfully and hoping to get delivery in time as she promised 🙏... See more
Company replied
Nidhi was very helpful in getting an order placed so that it gets delivered as per my expected delivery date. She patiently worked with me and got confirmation from the designer to make sure my target... See more
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I highly Recommend To Buy From Aza Fashion’s .Recently I ordered velvet suit set It’s really awesome Very nice fitting and material.Packing is really good Handled with care delivered . You should nev... See more
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Company details
- Clothing Store
- Bridal Shop
- Dress Store
- Haute Couture Fashion House
- Men's Clothing Store
- Women's Clothing Store
Written by the company
Aza curates the finest in Indian fashion and represents the pinnacle of modern luxury and service. Founded in 2005 by Dr. Alka Nishar, Aza has become a leading fashion authority in India. We envision bringing Indian craftsmanship to the forefront of global retail, and are committed to delivering an extraordinary shopping experience. Every season, our experienced merchandisers handpick the most fashion forward, trendsetting pieces from each designer’s latest collection, selecting outfits crafted in the most luxurious fabrics with flattering silhouettes and immaculate tailoring. Aza clients enjoy personalized attention from trained fashion consultants who help select and style each outfit. Aza houses an extensive range of bridal, couture and prêt collections for men and women, as well as accessories, footwear, and jewellery. Our boutiques carry the latest creations by India’s most prominent and acclaimed designers, including Manish Malhotra, Sabyasachi, Anamika Khanna, Anju Modi, Neeta Lulla, Varun Bahl, Rohit Bal, Gaurav Gupta, Rajesh Pratap Singh, Rahul Mishra & more.
Contact info
Naman Midtown, A Wing, 18th Floor, Dr. Ambedkar Nagar, Senapati Bapat Marg, Elphinstone Road, Mumbai , 400013, Mumbai, India
- 12132135273
- contactus@azafashions.com
- azafashions.com
4.4
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
had an excellent experience with Aza…
had an excellent experience with Aza Fashion, thanks to Keith from the customer service team. He went above and beyond to help me customize my order and made the entire process smooth and stress-free. Keith was patient, professional, responsive, and genuinely committed to ensuring that my requirements were met.
I truly appreciate his outstanding customer service and attention to detail. A heartfelt thank you to Keith for all his help and support. He is a real asset to the team, and I highly recommend Aza Fashion based on the exceptional service I received.
Thank you again, Keith! 😊
8 June 2026
Unprompted review
Reply from Aza Fashions
Hello Shahnuma,
Thank you for your wonderful feedback! We're thrilled to hear that Keith made your experience with Aza Fashion smooth and stress-free. Your appreciation for his dedication, professionalism, and attention to detail means a lot to us.
We'll be sure to share your kind words with him. Thank you for choosing Aza, and we look forward to serving you again soon!
Regards,
Aza Fashions
Reply from Aza Fashions
Hello Rahul,
Thank you for your kind feedback! We're delighted to hear that you had a great experience with our customer service. We truly appreciate your support and look forward to serving you again at Aza!
Regards,
Aza Fashions
Helpful support by Sapna
Sapna was very helpful and helped me get an earlier delivery date by coordinating with the designer. Appreciate her support
6 June 2026
Unprompted review
Reply from Aza Fashions
Hello Snehil,
Thank you for your kind feedback! We're delighted to hear that Sapna was able to assist you and coordinate with the designer to secure an earlier delivery date. We truly appreciate your recognition of her efforts and look forward to serving you again!
Regards,
Aza Fashions
Very happy with the customer service
Very happy with the customer service. I will order agin from AZA. Thank you for helping me with my order.
6 June 2026
Unprompted review
Reply from Aza Fashions
Hello Bhupinder,
Thank you for your wonderful feedback! We're delighted to hear that you were happy with the service and support provided throughout your order journey. Your trust means a lot to us, and we're thrilled to know you'll be shopping with Aza again. We look forward to serving you and helping you find many more beautiful styles in the future!
Regards,
Aza Fashions
Dev provided excellent speedy and…
Dev provided excellent speedy and efficient service through whatsapp
6 June 2026
Unprompted review
Reply from Aza Fashions
Hello Iman,
Thank you for taking the time to share your feedback. We're delighted to know that your shopping experience was effortless and that the support you received made the process even easier. We look forward to assisting you again in the future.
Regards,
Aza Fashions
Excellent service from Aza again
Excellent service from Aza again, highly recommend for effortless shopping. Keith was super helpful
6 June 2026
Unprompted review
Reply from Aza Fashions
Hello Arpita,
Thank you for your kind feedback. Your appreciation means a lot to us, and we look forward to serving you again.
Regards,
Aza Fashions
I used the assistance of Sapna to get a…
I used the assistance of Sapna to get a query resolved before placing the order. She was responsive and also helped place the order on my behalf. Great experience.
6 June 2026
Unprompted review
Reply from Aza Fashions
Hello Astha.
Thank you for your kind feedback. We're glad to know that you had a smooth and positive shopping experience with us. Your support means a lot, and we look forward to assisting you with your future purchases.
Regards,
Aza Fashions
Junaid has been extremely prompt and…
Junaid has been extremely prompt and helpful. This is the second time I am unable to create return on the app so needed help from the customer care personnel.
5 June 2026
Unprompted review
Reply from Aza Fashions
Hello Sharmilee,
Thank you for your kind feedback! We're delighted to hear that Junaid was able to assist you promptly and effectively. We understand how frustrating it can be when you're unable to initiate a return through the app, and we're glad he could make the process smoother for you. Your appreciation means a lot to us, and we look forward to continuing to serve you.” ✨
Regards,
Aza Fashions
I love everything about the website
I love everything about the website & the dress. Great choice, wonderful customer services. Delivered on time. Thanks for everything
1 June 2026
Unprompted review
Reply from Aza Fashions
Hello Nehal,
Thank you for your lovely feedback! We’re thrilled to hear that you loved both the dress and your overall shopping experience with Aza Fashions. It’s wonderful to know that our selection, customer service, and timely delivery met your expectations. Your kind words mean a lot to us, and we look forward to serving you again soon. Happy shopping!” ✨
Regards,
Aza Fashions
Nidhi was very helpful in placing my…
Nidhi was very helpful in placing my customized order.
4 June 2026
Unprompted review
Reply from Aza Fashions
Hello Shweta,
Thank you for sharing your review. We are glad to know that you are happy with our services. We look forward to serving you again soon.
Regards,
Aza Fashions
Sachin sorted my issue in minutes
Sachin sorted my issue in minutes, really helpful and quick to navigate :)
4 June 2026
Unprompted review
Reply from Aza Fashions
Hello Vandita.
Thank you for your kind feedback. We're glad to know that you had a smooth and positive shopping experience with us. Your support means a lot, and we look forward to assisting you with your future purchases.
Regards,
Aza Fashions
Reply from Aza Fashions
Hello Ram,
Thank you for your amazing feedback! Your feedback motivates us to keep delivering the best service possible.
Regards,
Aza Fashions
Good experience
Junaid was a great help in dealing with my return and processing. I have bought many pieces from Aza and will be a returning customer as I have had a good experience thus far
3 June 2026
Unprompted review
Reply from Aza Fashions
Hello Sarina,
Thank you for sharing your honest feedback. We are glad to know that you are happy with our services. We look forward to serving you again soon.
Regards,
Aza Fashions
Shraddha was so helpful as she could…
Shraddha was so helpful as she could totally understand my requirements and supported me so because of her I placed my complete order successfully and hoping to get delivery in time as she promised 🙏🏼
3 June 2026
Unprompted review
Reply from Aza Fashions
Hello Pomy,
Thank you for sharing your feedback. We're happy to know that you felt supported throughout the ordering process. We look forward to serving you again.
Regards,
Aza Fashions
Excellent customer service
Sapna helped me with my order. She was kind enough to reach out to the designer and expedite the delivery of my order.
Thank you for that
3 June 2026
Unprompted review
Reply from Aza Fashions
Hello Rohit,
Thank you for your kind feedback. Your appreciation means a lot to us, and we look forward to serving you again.
Regards,
Aza Fashions
Reply from Aza Fashions
Hello,
We truly appreciate your feedback and look forward to serving you again.
Regards,
Aza Fashions
Terrible
Terrible - ordered items in March for my cousins wedding. Two weeks before wedding they emailed saying that two of the three items we had ordered would not make it in time. And to this day, June STILL have not received the refund. With their customer service department since last week they keep telling me they are looking into it and sitll nothing.
2 June 2026
Unprompted review
Reply from Aza Fashions
Hello Answat,
This is certainly not the experience we intended for you. We apologise for any inconvenience caused.
We would like to inform you that the refund has already been processed, and the refund details have been shared with you on WhatsApp. Please let us know if you require any further assistance.
Regards,
Aza Fashions
Reply from Aza Fashions
Hello Jahnavi,
Thank you for sharing your review. We are glad to know that you are happy with our services. We look forward to serving you again soon.
Regards,
Aza Fashions
Super responsive and helpful customer service
As easy as the app is it’s great to liaise directly with the reps on WhatsApp. They answered all my questions and placed my order so easily keeping in mind my deadline. Ayesha was super helpful and patient
1 June 2026
Unprompted review
Reply from Aza Fashions
Hello Jashmeh,
Thank you for sharing your review. We're pleased to know that you found the ordering process easy to navigate and that the support you received added to a smooth shopping experience. Your support means a lot to us.
Regards,
Aza Fashions
Ayesha was amazing and super diligent
Ayesha was amazing! I had a few questions about the outfit I wanted - from size, payment (didn’t want to use PayPal, and shipping turn around) she so kindly answered each question fast, nice & effectively. Very happy with her kind service. Because of her I got to place my order without any issue or stress. Very good service! Love Aza!
1 June 2026
Unprompted review
Reply from Aza Fashions
Hello Pari,
Thank you for your wonderful feedback! We're delighted to hear that Ayesha was able to assist you so effectively throughout your shopping journey. Ensuring a smooth and stress-free experience is always our goal, and we're thrilled that her prompt support with sizing, payment options, and shipping information helped make your purchase effortless. Your kind words mean a lot to us, and we'll be sure to share your appreciation with Ayesha. Thank you for choosing Aza—we look forward to serving you again soon!” ✨
Regards,
Aza Fashions
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