Aza Fashions Reviews 4,866

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 1,797 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional support from the staff, who are described as helpful, patient, and professional, making the ordering process smooth and stress-free. The customer service is consistently praised for being responsive and efficient, with many appreciating the quick replies and clear communication, even across time differences. People are generally satisfied with the ease of placing orders and the timely updates provided, often leading to a positive overall shopping journey. However, some customers also noted issues with product quality not matching online descriptions, and delays in receiving their complete orders, particularly for special occasions. A few other people also felt that the after-sales service was poor, with difficulties in getting responses or resolutions for problems like incorrect sizing or refunds.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Product

People report ambiguous experiences with product quality and appearance, with some customers expressing... See more

Order

Customers had positive experiences with order placement, often highlighting the ease and helpfulness of... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and efficiency of... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the prompt and quick replies... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I wanted to get a lehenga delivered in sydney 10 days before the estimated delivery date. Ayesha was very helpful during the entire process. She patiently got in touch with the vendor and kept me in l... See more

Company replied

Rated 4 out of 5 stars

Shraddha was so helpful as she could totally understand my requirements and supported me so because of her I placed my complete order successfully and hoping to get delivery in time as she promised 🙏... See more

Company replied

Rated 5 out of 5 stars

Nidhi was very helpful in getting an order placed so that it gets delivered as per my expected delivery date. She patiently worked with me and got confirmation from the designer to make sure my target... See more

Company replied

Rated 5 out of 5 stars

I highly Recommend To Buy From Aza Fashion’s .Recently I ordered velvet suit set It’s really awesome Very nice fitting and material.Packing is really good Handled with care delivered . You should nev... See more

Company replied


Company details

  1. Clothing Store
  2. Bridal Shop
  3. Dress Store
  4. Haute Couture Fashion House
  5. Men's Clothing Store
  6. Women's Clothing Store

Written by the company

Aza curates the finest in Indian fashion and represents the pinnacle of modern luxury and service. Founded in 2005 by Dr. Alka Nishar, Aza has become a leading fashion authority in India. We envision bringing Indian craftsmanship to the forefront of global retail, and are committed to delivering an extraordinary shopping experience. Every season, our experienced merchandisers handpick the most fashion forward, trendsetting pieces from each designer’s latest collection, selecting outfits crafted in the most luxurious fabrics with flattering silhouettes and immaculate tailoring. Aza clients enjoy personalized attention from trained fashion consultants who help select and style each outfit. Aza houses an extensive range of bridal, couture and prêt collections for men and women, as well as accessories, footwear, and jewellery. Our boutiques carry the latest creations by India’s most prominent and acclaimed designers, including Manish Malhotra, Sabyasachi, Anamika Khanna, Anju Modi, Neeta Lulla, Varun Bahl, Rohit Bal, Gaurav Gupta, Rajesh Pratap Singh, Rahul Mishra & more.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Nidhi was very helpful in getting an…

Nidhi was very helpful in getting an order placed so that it gets delivered as per my expected delivery date. She patiently worked with me and got confirmation from the designer to make sure my target delivery date can be met. She was very timely in providing me updates throughout the process.

17 June 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Sruthi,

Thank you for your wonderful feedback! We're delighted to hear that Nidhi was able to assist you with your order and ensure that your expected delivery timeline could be met. We truly appreciate your kind words and look forward to serving you again soon!

Regards,
Aza Fashions

Rated 5 out of 5 stars

Very convenient and amazing customer…

Very convenient and amazing customer service. They take into consideration for early delivery.

17 June 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello,

Your feedback made our day! We're happy that our team was able to support your early delivery request and provide a positive experience. We can't wait to assist you again :)

Regards,
Aza Fashions

Rated 5 out of 5 stars

Raza has been helpful in resolving my…

Raza has been helpful in resolving my query

17 June 2026
Unprompted review
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Reply from Aza Fashions

Hello Supriyaa,

Thank you for your kind feedback. We're pleased to know that you had a positive experience with our services. We truly appreciate your support and look forward to welcoming you again soon.

Regards,
Aza Fashions

Rated 5 out of 5 stars

Shraddha was really quick to all my…

Shraddha was really quick to all my queries and honoured my request within minutes of pinging. The assistance in immediate payment and confirmation is also appreciated. Thanks!

17 June 2026
Unprompted review
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Reply from Aza Fashions

Hello Sarah,

Thank you for taking the time to share your experience. We're delighted to know that you received quick assistance and timely support throughout the process. We truly appreciate your kind words and look forward to serving you again.

Regards,
Aza Fashions

Rated 5 out of 5 stars

I asked and message was received…

I asked and message was received instantly with a response.Don Rayan was courteous and affable. I am definitely impressed. Hope the clothes fit now and they are well tailored. Thank you much Aysesha for sending the details and payment link.

15 June 2026
Unprompted review
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Reply from Aza Fashions

Hello,

Thank you for the fantastic review! We're happy to hear that your inquiry was addressed promptly and that the process was seamless. We hope your garments fit exactly as you envisioned and that you enjoy the quality tailoring. We appreciate your business and look forward to welcoming you again.

Regards,
Aza Fashions

Rated 5 out of 5 stars

Keith was amazing

Keith was amazing! With specific styles wanted and a very tight delivery window, the service was impeccable. Fantastic.

16 June 2026
Unprompted review
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Reply from Aza Fashions

Hello Chad,

Thank you for your wonderful feedback! We're delighted to hear that Keith was able to answer all your questions and make your purchase experience simple and seamless. We look forward to serving you again soon.

Regards,
Aza Fashions

Rated 5 out of 5 stars

Great experience with Aza Fashions

Ayesha was great! I was ordering custom outfits. She was very nice and responsive- answered all my questions in a timely manner.

15 June 2026
Unprompted review
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Reply from Aza Fashions

Hello Leena,

Thank you so much for your wonderful 5-star review! We truly appreciate your trust in us and look forward to serving you again in the future!

Regards,
Aza Fashions

Rated 5 out of 5 stars

Helpful and understood the situation…

Helpful and understood the situation well

15 June 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Rashi,

Thank you for your kind review. We're glad to know that our team was able to assist with your order. We appreciate your feedback and look forward to serving you again.

Regards,
Aza Fashions

Rated 4 out of 5 stars

I wanted to get a lehenga delivered in…

I wanted to get a lehenga delivered in sydney 10 days before the estimated delivery date. Ayesha was very helpful during the entire process. She patiently got in touch with the vendor and kept me in loop about the updates which helped me keep my calm.

15 June 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Richa,

Thank you for your review! We're glad we could help with your delivery timeline and keep you informed throughout the process. We appreciate your trust and support.

Regards,
Aza Fashions

Rated 5 out of 5 stars

Very Professional Customer Care and Good Collection.

Extremely happy with the quick response, and ease of order. Sales representative went out of his way to accommodate my early delivery request and made sure my order gets delivered as soon as possible.

14 June 2026
Unprompted review
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Reply from Aza Fashions

Hello Aditya,

Thanks for your kind feedback! We're happy to hear our team was able to assist with your early delivery and provide a smooth experience. We look forward to serving you again!

Regards,
Aza Fashions

Rated 5 out of 5 stars

Loved the Ayesha's collection

Loved the Ayesha's collection. Aza blends style and quality beautiful designs, great fit, and service that makes shopping easy.

15 June 2026
Unprompted review
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Reply from Aza Fashions

Hello Rakhi,

Thank you for your wonderful 5-star review! We're delighted to hear that you had such a positive experience with us. Your support means a lot, and we look forward to serving you again soon.

Regards,
Aza Fashions

Rated 5 out of 5 stars

Atish the assistant answered all my…

Atish the assistant answered all my questions and helped me to finalize my purchase in a simple way .

14 June 2026
Unprompted review
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Reply from Aza Fashions

Hello Anita,

Thank you for your wonderful feedback! We're delighted to hear that Atish was able to answer all your questions and make your purchase experience simple and seamless. We look forward to serving you again soon.

Regards,
Aza Fashions

Rated 5 out of 5 stars

A Truly Outstanding Shopping Experience by Atish

This was easily one of the best online shopping experiences I've had for Indian designer clothing. I was working with a very tight timeline, and Atish went out of his way to assist me late at night (IST) rather than making me wait until the next business day. He proactively checked delivery options, understood my urgency immediately, and provided clear, timely updates throughout the process.

What stood out most was how effortless the communication was. I didn't have to repeatedly explain my situation or follow up for answers. Thank you Atish

14 June 2026
Unprompted review
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Reply from Aza Fashions

Hello Surbhi,

Thank you for your wonderful feedback! We're truly delighted to hear that Atish was able to make your shopping experience smooth and stress-free, especially within such a tight timeline. Going the extra mile for our customers is something we deeply value, and we're pleased that his responsiveness, proactive communication, and dedication made a positive difference. Your kind words mean a lot to us, and we'll be sure to share them with Atish. We look forward to serving you again soon!” ✨😊

Regards,
Aza Fashions

Rated 5 out of 5 stars

Great Customer Service

Sachin was so amazing to work with. He was able to obtain an outfit for me that I really wanted for my own haldi that wasn’t available in my region. He responded so quickly. He was able to get my customization measurements. Without his assistance I would not have been able to get my haldi outfit of my dreams. So thankful for all his help!

14 June 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Moralee,

Thank you for your kind words, it mean a lot to us, and we’ll be sure to share them with Sachin. We're thrilled to hear that Sachin was able to help you find the perfect outfit for such a special occasion. It’s wonderful to know that his responsiveness, attention to detail, and support with customization made it possible for you to secure your dream Haldi outfit. . Wishing you a beautiful and memorable wedding celebration, and thank you for choosing Aza!” ✨💛😊

Regards,
Aza Fashions

Rated 5 out of 5 stars

ATISH was very attentive to the needs…

ATISH was very attentive to the needs of my order and quick to respond

13 June 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Manasi,

Thank you for your kind feedback! We're delighted to hear that Atish was attentive to your requirements and responsive throughout the process. Providing a seamless experience is always our goal, and we're glad he was able to assist you effectively. We truly appreciate your support and look forward to serving you again soon!

Regards,
Aza Fashions

Rated 5 out of 5 stars

The staff person Sapna really helped…

The staff person Sapna really helped with placing order for an early delivery request.
She helped me get good discounts too.
She is an amazing sales executive.

13 June 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Tanushi,

Thank you for your kind review. We're glad to know that our team was able to assist with your order and support your early delivery request. We appreciate your feedback and look forward to serving you again.

Regards,
Aza Fashions

Rated 5 out of 5 stars

Twinkle was very helpful

Twinkle was very helpful. I needed a fast turn around on my suit. Twinkle helped me with what I needed and did a great job.

12 June 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Kade,

Thank you for your kind feedback! We're delighted to hear that Twinkle was able to assist you with your expedited request. It's wonderful to know that she helped ensure a smooth experience and met your expectations. We truly appreciate your support and look forward to serving you again soon!

Regards,
Aza Fashions

Rated 5 out of 5 stars

Twinkle

Excellent customer service from Twinkle at Aza. She was friendly, knowledgeable, and very helpful throughout the process. She listened to my needs and made the experience smooth and enjoyable. Highly recommend!”

12 June 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Ruby,

Thank you for your wonderful feedback! We're delighted to hear that Twinkle provided you with such a positive experience. It's great to know that her knowledge, attentiveness, and support made your shopping journey smooth and enjoyable. We truly appreciate your recommendation and look forward to serving you again soon!” ✨😊

Regards,
Aza Fashions

Rated 5 out of 5 stars

Amazing customer support

I reached out to them to ask if it would be possible to get a custom length on one of their items. Their replies we're very quick and they made my wishes possible and we managed to get a manual order sorted quickly. Thanks to Sapna and the kind and helpful replies I managed to buy my dream dress in the perfect sice. Overall a great experience

12 June 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Carina,

We're so pleased to hear about your positive experience. Thank you for trusting us with your special purchase! Your kind feedback truly means a lot to our team.

Regards,
Aza Fashions

Rated 5 out of 5 stars

Sapna has been really helpful in…

Sapna has been really helpful in expediting my shipping and the whole process. Thank you so much.

12 June 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Mounisha,

Thank you for your kind feedback and 5-star rating! We're delighted that Sapna could assist in expediting your order and ensure a smooth experience. We look forward to serving you again in the future.

Regards,
Aza Fashions

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