Order not received and looking at the other reviews this is not uncommon. No one has responded to my email. I would like my money back. What a shame.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very poorly packaged. Opened the parcel and the outsides of all the little powder packets are covered in dye powder as are my hands and kitchen counter. They are unbroken packets so this is from the w... See more
Company replied
Just moving to the NL from the US, I was having a hard time finding textile dye and came across Aybel. The product arrive super quick which was greatly appreciated as I was up against deadline. I do w... See more
The color was brown-green and very different from yellow or gold that I expected. The color also stays in the washing machine and also changed my clothes in the next washings (i.e. the clothes not... See more
Company replied
Company details
Written by the company
Fabric dye in 59 colors, free shipping, suited for washing machine and hand dye.
Contact info
Netherlands
- aybel.eu
2.4
Poor
76 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Order not received and looking at the…
Order not received and looking at the other reviews this is not uncommon. No one has responded to my email. I would like my money back. What a shame.
13 December 2023
Unprompted review
Reply from Aybel
Dear Janet, My apologies for the delay. Since we ship from the EU, orders from the UK regularly experience delays due to customs formalities and checks. The tracking of your order indicates that your order has not been processed by PostNL. Unfortunately this is beyond our control. We have issued a full refund for your order.
Order has not arrived
18 November 2023
Reply from Aybel
Good afternoon, We are sorry that you have not yet received your order. There may be a delay and you have already received the shipment. If you still have not received fabric dye, something may have gone wrong with the shipment. To be sure, can you check the address details on the order confirmation? Please inform us by e-mail whether you want to have the order resent or want a refund for the purchase amount.
May need more practise
The dark grey dye did a so-so job on linen pants
The purple dye was much better but it left some stains on clothing. Overal it was ok
15 August 2023
Good product and reliability.
13 August 2023
Reply from Aybel
Good afternoon,
How annoying that your experience with our paint did not turn out to be satisfactory. It can always happen that a result does not turn out as expected. We hope customers will then let us know via customer service so we can resolve it.
We would be happy to receive your e-mail at kontakt@aybel.de.
Kind regards,
Team Aybel
the order never arrived
the order never arrived. I am complaining by email and nobody answers.
I don't need it anymore, it's been too long. I want my money back.
Order number: 3631
23 July 2023
Reply from Aybel
Good afternoon,
How annoying to hear that you did not receive your order and also did not receive a response via customer service. We apologise for this, something must have gone wrong here as we try to respond as quickly as possible. Your email probably fell through which we are also very sorry about.
We will of course refund you, no problem.
Kind regards and have a nice day,
Team Aybel
Good service
Good service ! There was some problem with my order but it was handled very well !
13 July 2023
Wonderful
Absolutely impeccable communication, and step by step ad hoc help to a newbie like me. Thanks to your helpful replies to my emails, my jumpsuit is now looking beautiful.
19 July 2023
Just moving to the NL from the US
Just moving to the NL from the US, I was having a hard time finding textile dye and came across Aybel. The product arrive super quick which was greatly appreciated as I was up against deadline. I do wish you provided offerings in various sizes. Product was used to ice dye and vat dye and the outcome met expectations. Thank you!
8 July 2023
I made a purchase on your site on June…
I made a purchase on your site on June 20th. Today is the fourth of July and the package still hasn't arrived. We are in Europe, on the same continent. How is that possible?
19 June 2023
Nothing bad to say
Quick delivery and great quality product. Can't speak to the longevity of the color. But the results of dying (is that how you spell it?) were great!
Also appreciated how many different hues there was to choose from.
Will definitely order from yours again!
13 May 2023
Stains and not golden color
The color was brown-green and very different from yellow or gold that I expected.
The color also stays in the washing machine and also changed my clothes in the next washings (i.e. the clothes not intended to be colored).
31 March 2023
Reply from Aybel
Good morning,
How annoying that you did not have a good experience with our paint. If you are not satisfied, we would appreciate you contacting our customer service team so that we can help you.
Colours can sometimes appear different because the paint reacts differently to every fabric. It is a combination of different factors that leads to the result.
We can also advise you on any remaining paint residue through customer service.
contact@aybel.nl or contact@aybel.eu.
Kind regards,
Team Aybel
Strongly recommended
The shipping arrived on time, and the colour was exactly as described (I have purchased a military green dye). No stains whatsoever fortunately. I haven't used the fixing agent as it was not compulsory, and I hope the colour will remain also in the future.
19 March 2023
Product is good
Product is good, but I got no response to my email inquiring about delivery.
19 February 2023
Thank you for great service
Thank you for great service and good fabric dye. I dyed a wool second hand coat. It was dark beige before dying; now it's nice pastel green, very close to what I wanted.
15 December 2022
Quick and easy website to use
Quick and easy website to use. Delivered within 14 days
12 December 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.