Axxess Reviews 

I agree with Vishal Jaynarayan. I have been an AXXESS client for many years and started out as an ADSL line user. Later upgraded to fiber still with the. They were a great company, but over the years they have deteriorated in their service and assistance. Years back, when you called the call center you spoke to real IT technical people who resolved your issues event late at night.

The most ridiculous thing is that they ask you to connect to the ONT with a direct cable from a computer. That is not an issue for me as I am working in IT, but someone like my mother or even my siblings will not know how to do it! And that is everytime their route of action.

That said, via direct CAT 6 cable connection to the ONT I get VUMATEL speeds of 20 to 60Mbps download and 100Mbps upload.

But connected (to my brand new router as AXXESS also blamed the equipment) I get 2 to 10Mbps download and 100Mbps upload speeds regardless if I use WIFI or direct cable connection to the router. It looks like the line is throttled! I am paying for an uncapped, unshaped 100/100 line with my usage only about 100G - 200G per month as I work in the IT industry. I don't do movies etc.

Everytime after logging the calls, it takes some time, then it improves just to deteriorate back to the same problem within a month or two. I cannot keep on logging calls and try to sort my speed out every month or two.

It is very frustrating that one need to go through this lengthy logging process with screenshots and cable swapping to get your line sorted out. It is not user friendly and not the service I expect for the amount of money I pay.

They terrible customer service. Their network coverage is always problematic and have very rude support team. I am currently on a whole month without connectivity on my LTE router. I have made numerous calls to try get connected. You will even run out of airtime with them unable to help you.

They are rude even in their email answers. I have a full month now without connection, tried to cancel the deal and they have the audacity to tell me about the 1 month notice which i had paid for and I still do not have internet. They don't care about their end of the deal. They have failed to provide a service to me yet they want to be paid for it. I think they do not deserve even 1 🌟. I have called to lodge a complain and they put me through to a number that does not work. When i dialed back, they are not answering. Talk about ghetto vibes. This has left a bad taste in my mouth

Stay away, get a proper provider

Pathetic customer experience. Taking your money is nice but wait you have a problem and then you will be taken from pillar to post. Bad customer service

For the last few months I've had a frustrating experience with Axxess as my ISP in Montevista Cape Town. We initially subscribed to a 100/100 Mbps plan but consistently received only 50/50 Mbps speeds. Hoping for an improvement, we upgraded to a 200/200 Mbps plan, but the problem persisted, with speeds still well below the advertised rates. Our attempts to resolve the issue have been met with lengthy calls and emails to Axxess. We have been through 3 different speed test sites and all confirm the lower speeds. We've diligently proven that our home hardware is not the problem by providing screenshots of network speeds achieved via a cat6 cable connection and verifying the network adapters on our laptops. Despite this evidence, Axxess has not taken any meaningful steps to rectify the situation. What's even more frustrating is that Axxess continues to charge us exorbitant amounts for a service we are clearly not receiving. Their tech support has been unhelpful, and our repeated attempts to raise tickets have resulted in automatic closures without any resolution. We keep sending the screenshots and they keep emailing to say they didnt receive it and are dragging their feet. Ticket numbers just to name a few, 4gc2h4dhk8, 78776d8a54 In summary, our experience with Axxess has been a constant disappointment. We're paying for a service that falls far short of its promises, and the lack of adequate customer support makes the situation even more aggravating. We hope that others dont fall victim to this.

Went from being a decent ISP with decent customer service to the WORST customer service I've ever had with any ISP.

AVOID AT ALL COST.

Ive never been with an IPS this bad before, constant faulty connection, TERRIBLE customer service, snarky WhatsApp assistance.

If anyone is reading this and thinking of using Axxess for ANY internet service (LTE, Fibre) dont waste your time and money. I promise you that you are not going to get what you pay for. You are going to sit with no connection for weeks every month with NO assistance from their customer service

Axxess service is good until you need to speak to their customer services, I got robbed and called them to request a sim swap, they sent me a new SIM card and the SIM card still does not work after 5 days of receiving it. When I call them all their advisors give different information some say they entered the wrong serial number of the SIM card and others are saying there is an issue with sim swaps. On the other side my SIM card is being used because I still receive emails from them for data usage which means the sim swap has not been done and whoever found my phone is using my data and I still don’t have a SIM card. Their customer services advisor place you on hold for 20 minutes just for asking a simple question.

Terrible service but most of all the connection was terrible. Faults all the time, up to 3 times a week with a 72 hours waiting time with no internet. They cancelled my connection 4 days in advance. I missed the second half of the rugby finals because of their nonsense. I do not recommend them at all. Bad accross the board. An actual waste of money.

During September 2023 I was searching for an internet service provider. Google advised axxess. After reading the many bad reviews from, I suppose now ex-customers, I decided to refrain from even contacting axxess. Word-of-mouth has proven to be the best information any consumer can get! Thank you to those consumers for speaking up.

Poooooooooorrrrrr services

Prompt service

Sigh. This company can't resolve a recurring issue where my router can't connect my laptop to the net. It's an issue that they've been able to resolve before. To say that it causes a great degree of professional discomfort is an understatement. Tech support seems to have been down skilled. Maybe it's better to give them a skip.

If there were no stars to give I would. Terrible service. Added another address omto my account which I've had for years, it's been 5 days, still no activation. No cares given. No communication, just say they'll escalate. Spent 2 hours on the phone resetting my router, only to find out next day Vuma has not even activated the line. Seriously costing me business, loss of income and no cares given. Pathetic

Worst support service. Made a mistake to uprde from 500Mbps to 1000Mbps and that is were the poo started. Disconnect my line while trading - cannot fix and when the fixed; speed was way lower than the 1000Mbps.

If I could give this 0 stars I would! It’s been an absolute FREAKSHOW. I cannot believe they call themselves a company! I applied for fibre at the end of April 2023. Within 3 days I got confirmation that they would come install my router (since there was already a line). They came that Friday and started installation, until they said the fibre line was too long and that I should wait for maintenance (they left all wires open in my garden in the rain). Maintenance NEVER SHOWED UP. Called them multiple times that day, the next day, the next Monday and Tuesday. They showed up Wednesday evening and again was so rude it was unbelievable. Then the next problem (that took a week to resolve) cane up. Our router was not registered. Had to send them images and struggle for another few days. This brings us to yesterday (17 May) and they said it’s active, yet I have no internet connection. Now they are demanding payments within 24 hours or my line will be suspended and my account will be cancelled. What am I supposed to pay for? I have been yelled at, sworn at and disrespected this while journey AND I STILL HAVE NO INTERNET.

If I could give this 0 stars I would! It’s been an absolute FREAKSHOW. I cannot believe they call themselves a company! I applied for fibre at the end of April 2023. Within 3 days I got confirmation that they would come install my router (since there was already a line). They came that Friday and started installation, until they said the fibre line was too long and that I should wait for maintenance (they left all wires open in my garden in the rain). Maintenance NEVER SHOWED UP. Called them multiple times that day, the next day, the next Monday and Tuesday. They showed up Wednesday evening and again was so rude it was unbelievable. Then the next problem (that took a week to resolve) cane up. Our router was not registered. Had to send them images and struggle for another few days. This brings us to yesterday (17 May) and they said it’s active, yet I have no internet connection. Now they are demanding payments within 24 hours or my line will be suspended and my account will be cancelled. What am I supposed to pay for? I have been yelled at, sworn at and disrespected this while journey AND I STILL HAVE NO INTERNET.

It is hard to believe this is actually a company. I trying to get voip and it's been a week and no reply on email or Whatsapp.

Pathetic service paid for WiFi to be installed and I’m still not active more then 3 weeks

Disgusting service I have just joined and have yet to have to have internet there staff are so rude and unskilled