The team at Axminster are truly customer centric. I had an issue with one of the two packages not arriving due to the courier company and Tony at Axminster was following up daily. Nevertheless I ended... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Quality products at reasonable prices, with no problems from ordering to delivery. Happy customer here every time I've made any purchases.
The jig works well, as expected. The box containing the screws was broken in transit and part of the jig had surface damage caused by parts rubbing together. Not the end of the world but disappoint... See more
Company replied
Axminster not only provide excellent value tools and machinery, but their after sales service is first class. When a renowned delivery company delivered my new lathe smashed in transit, they immediat... See more
Company details
About Axminster Tools
Written by the company
Built on a foundation of strong customer service values, Axminster Tools are a family business located in the South West of England and distributing across the globe. Axminster Tools has established itself as a market leader in the mail order woodworking tools and machinery industry offering an award-winning friendly and personal service to many thousands of customers ranging from trade professionals and businesses to amateur DIY and hobby enthusiasts.
Contact info
Unit 10 Weycroft Avenue, EX13 5PH, Axminster, United Kingdom
- 03332 406406
- cs@axminstertools.com
- axminstertools.com
4.7
Excellent
102K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
what it says on the tin
in recent weeks i have been in contact with the guys down there, the advice and knowledge is excellent,
and the quality of the tools is high end as per description. 10/10 for me
9 April 2026
Good communication and prompt delivery
9 April 2026
Ive used Axminster tools for many years…
Ive used Axminster tools for many years now and never had a problem, im in the channel islands and never had a problem with shipping.
9 April 2026
Bought a box of screws
Bought a box of screws. Delivery was quick and everything was good.
9 April 2026
Unnecessary change in design
Why have Axminster Tools changed the design of their 63mm ducting fittings, the fittings now come as a spigot as opposed to a socket meaning we now have to buy couplings to join to pipes, this is a totally unnecessary change done purely to make their customers pay more
9 April 2026
Reply from Axminster Tools
Good morning Mr Clark
Thank you very much for your review
Our 63mm ducting kit has not been changed and has always required joiners to connect the fittings to the pipes.
If you would like to discuss this further please call in on 03332 406 406 and speak to our technical team.
Kind regards
Tony
Axminster Tools
Axminster is a great company
Axminster is a great company, with good offers and products. I just bought the Perform table saw, which arrived fully intact and on time. I have switched the saw on and all seems to be well except it is noisier than I expected and is a little rattly. I will see if that settles down with some use.
9 April 2026
Tools purchased all excellent
Tools purchased all excellent
Only complaint would be lack of communication and information from DX couriers.
9 April 2026
Very quick delivery even though it is…
Very quick delivery even though it is an international order. Product came and package is in good condition
7 April 2026
Used Axminster Tools for a few workshop…
Used Axminster Tools for a few workshop tools and have always been happy. Things come when promised and they have a range of good quality tools from mid-range right up to specialist quality.
9 April 2026
Excellent quality table saw blades
Great website, and very good sawblades. Prompt delivery
7 April 2026
It's a great piece of kit and a speedy…
It's a great piece of kit and a speedy delivery, I look forward to using the latest tool to my workshop collection.
8 April 2026
perfect price
8 April 2026
Dovetail jig
Ordered a dovetail jig, arrived in a few days, it's a great piece of kit!
Probably now need to upgrade my router.
7 April 2026
Orderd 11 Dec told up to 5 weeks wait…
Orderd 11 Dec told up to 5 weeks wait received it this week I know it was out of you hands and when phoning you were alway helpfully but still a very long time
8 April 2026
Reply from Axminster Tools
Good Afternoon
Thank you for your review.
Thank you for your patience whilst waiting your items regretfully there was a delay in supply from the Manufacture on this occasion.
Kind Regards
Natalie
Axminster Tools
Good Experience shopping i will be back
8 April 2026
Superb service
As always great service and prompt delivery from the team, can’t be faulted.
8 April 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.