Axel Glade Reviews 261

Bought my axel glade spade and it took a few tries to get it to link with wifi. Liked the way it works, but second time using it refused to link up. I tried to get help but no one answers my emails. Maybe a better review if anyone cares to help me.

Great product. Had a slight issue with the lens, for which an immediate solution was provided.

Great customer service and a great product!

Had the wrong EarPicks sent to me. Sent an email and the customer service was great. Put in a new order to get the correct one to me right away.

My first unit was faulty and customer support organised a no-hassle replacement. A class act. The tool is extremely useful to see the health of my inner ear, which is great as someone with regular ear infections.

Ellen Cellan went above and beyond good customer service.
She’s a super pro !

Amazing customer service. I purchased the product just two days before it went on sale and before my purchase shipped. I contacted the company and they refunded the difference immediately. I can't wait to get and use the product. I've very impressed with the company so far.

Amazing product and amazing customer service! A company done right!

Absolutely brilliant customer service 10/10!

Had an issue with my product and they were quick with their replies and extremely helpful.

Highly recommend this company and Ellen from the customer service team is a credit to the company.

Great Customer Support. Recently bought the Spade and saw that there was a promotion a month later so wanted to see if I could get the lower price. Thankfully, they got back very quickly and made an exception for me.

I have not received my package in two weeks since ordering. I try to contact customer service but get no response. Their Sendle tracking service is terrible, it gives you no tracking number with a parcel service so you really don't know where your package is located. Once I finally get my package I will change my review.

I saw an awesome comment on fb about this product and it made me pull the trigger. Haven’t tried it yet but the customer service experience thus far has been top notch!

Customer service was great and very helpful when I had an issue. They fixed the problem immediately and asked me to let them know when I my order arrived. I haven't actually used the product yet but I am definitely looking forward to it soon!

I rated 5 because honestly I was completely in the dark as to why I couldn't get the SPADE app to work. After trying what I could to make it work, I didn't know what my next step should be. When Ellen of Support reached out to me to resolve the issue, I thought I'm going to look even dumber when I try to explain. You see because my Iphone was an older one but I'd only had it about a year, I thought it was because I didn't know enough to explain the problem but Ellen was patient and quickly sorted it out. The response to help was prompt and clear. Thanks Ellen.

I love my Spade by Axel Glade - so much so, that I have gotten them for several members of my family. Recently my Spade developed a glitch, and customer service immediately replaced it without question or hassle. That’s as good as one could ever ask or expect from a company, and I am most grateful!

I bought one of these camera qtips and it seemed like a great idea. However my ears are too hairy to see anything so I tried to take advantage of the company’s so called “no questions as 100% return policy”. I followed all the instructions on the site, emailed first to have my return approved. The company’s customer service rep, told me to just ship it back. I then asked about a shipping label, since the site clearly states if approved they’ll send a label with instructions to return. The same company customer service rep then said oh I didn’t communicate with you we only pay to ship back defective units. It was like pulling teeth to get a return label, and return authorization. I’ve sent the unit back and am still waiting for a refund. Extremely poor customer service make a good product, extremely awful.

*edit June 12. On June 2 as y’all can see the co-owner said they would reach out. I’ve check my spam folder. I’ve even done a search in my emails thinking it may have gone unnoticed. There was no reaching out. I sent the unit back 12 days ago, still haven’t gotten a refund and had to open a dispute with my credit card to get the money back. Stay away from this company!!!

Very helpful! I didn’t receive my order at first and they took the time to send me another! Very understanding during this time!

Customer service is A+. Product is very useful and I would recommend to everybody!

Too nervous to hit my ear drum, so decided that this isn’t the tool for me. The customer service team is awesome, they communicated with me consistently and the refund was processed ina timely manner. Thank you!!

Awsome product works great and does as advertised. Also feels of nice quality. When got my spade in it had a issue which happens especially with the electronics. Ellen with customer service was very professional, helped me out and stayed in contact with me until everything was resolved. Great customer service. Thanks Ellen and Axel Glade for the great service.