I chose the clothes according to the size chart provided. When I received the product, I was disappointed because the size chart was completely inaccurate. As a result, I had financial losses because... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
UPS is a terrible delivery service for international delivery. There is no way to reach them, they have no way of contacting you. Delivery was attempted 3 times, but I was never notified and no atte... See more
Company replied
The Orbit B Bird sneakers that I bought are beautifully designed. However, they are also extremely uncomfortable to wear for more than a couple of hours at a time. I wore them to work yesterday, and m... See more
Company replied
I recently purchased the Axel Arigato Atlas sneakers and overall had a smooth experience with the ordering and shipping process. The shoes look great, very stylish and well-made from a design... See more
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Company details
Information provided by various external sources
AXEL ARIGATO - Handcrafted Designer Sneakers for Men and Women. Free shipping outside EU.
Contact info
Sweden
- axelarigato.com
3.6
Average
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Needed to return because the size…
Needed to return because the size purchased was too big. Easy return process with specified instructions. New shoes shipped quickly and fit great!
9 April 2026
Unprompted review
Reply from Axel Arigato
Hi Dominic,
Thank you for sharing your experience. We’re happy to hear the return process was smooth and that your new pair arrived quickly and fits perfectly. Your feedback is truly appreciated.
Best,
Team Axel Arigato
The service was excellent
The service was excellent. It was a lovely experience buying in the shop in Berlin. The girl who help me and brought me different snickers was really patient and really kind.
It is lovely to shop with this kind of experience
11 April 2026
Unprompted review
Reply from Axel Arigato
Hi Hernan,
Thank you for your lovely feedback. We’re happy to hear you enjoyed shopping in our Berlin store and felt well looked after. Your kind words have been shared with the team.
Best,
Team Axel Arigato
Reply from Axel Arigato
Hi Jordan,
We’re really sorry to hear about the mix-up with your order. We did request more information via your review so we could reach out, but unfortunately didn’t receive a response. If you haven’t already, please contact our customer support team at info@axelarigato.com and we’ll be happy to help resolve this for you.
Best,
Team Axel Arigato
These shoes are super comfortable and…
These shoes are super comfortable and unique. I’m happy I found these shoes, very much my style. Fun and different. Great color. Worth the money, I wouldn’t mind if they were a bit less expensive but worth it.
14 April 2026
Unprompted review
Reply from Axel Arigato
Hi Akiva,
Thank you for your kind review. We’re happy to hear the comfort, design, and overall quality made the experience worthwhile for you. We truly appreciate you taking the time to share your feedback.
Best,
Team Axel Arigato
Top notch for style and delivery
Top notch for style and delivery. This is my 5th pair they are comfortable and cool as! the pair I bought before this pair white with black fabric genesis vintage runner I wiped down with a damp cloth and the black ran into the white. I’ve used crep spray on this pair and it seems to have worked. After a night out still like new 👌🏻So follow guidelines of manufacturer!
13 April 2026
Unprompted review
Reply from Axel Arigato
Hi Matthew,
Thank you for sharing your experience. We’re really happy to hear this is already your fifth pair, and that comfort, style, and delivery have lived up to your expectations. We truly appreciate your continued support!
Best,
Team Axel Arigato
The quality and service of Alex Arigato are excellent..…
The quality and service of Alex Arigato is excellent. I also love that you send the return label with your articles. Excellent all the way around.
13 April 2026
Unprompted review
Reply from Axel Arigato
Hi Douglas,
Thank you for your kind review. We’re glad to hear that you were happy with both the quality and service, and that the return experience felt smooth and effortless. Your feedback means a great deal to us.
Best,
Team Axel Arigato
Reply from Axel Arigato
Hi Mathias,
Thank you for sharing your experience. We truly appreciate your kind feedback.
Best,
Team Axel Arigato
Outstanding fit and look!
Outstanding fit and look!
High quality sneakers and they fit true to size. A touch narrow if you suffer from bunion issues but otherwise great. I'd say they offer medium level of support and if you want you can slide in a thin arch support sole (like me who works standing up for 8-9 hours per day). I've had many compliments already!
5 April 2026
Unprompted review
Reply from Axel Arigato
Hi Louise,
Thank you for your feedback. We’re so happy to hear you’re enjoying the fit and quality of your sneakers, and it’s wonderful to know they’ve already caught some attention. We truly appreciate you taking the time to share your experience.
Best,
Team Axel Arigato
The fourth pair of Aregato’s I’ve…
The fourth pair of Aregato’s I’ve bought, all delivered quickly and great quality.
Would highly recommend them, I’ve bought sneakers, shoes and boots, and every pair looks and feels fantastic 👌
10 April 2026
Unprompted review
Reply from Axel Arigato
Hi James,
Thank you for your lovely review. We’re so glad to hear that each pair has lived up to your expectations, and that delivery was quick. Your recommendation truly means a lot to us!
Best,
Team Axel Arigato
Reply from Axel Arigato
Hi Noah,
Thanks for sharing your feedback. We’re sorry to hear that the durability didn’t quite meet your expectations. We did request more information via your review so we could reach out, but unfortunately didn’t receive a response. If you’re still experiencing any issues, please feel free to contact our customer support team at info@axelarigato.com and we’ll be happy to look into this for you.
Best,
Team Axel Arigato
Arigato Clean 90 shoes.
The packaging is very classy, the shoes are of high quality and minimalist, they fit with anything.
You should buy repel spray before wearing them to avoid staining the leather!
12 March 2026
Unprompted review
Reply from Axel Arigato
Hi Louis,
Thanks for sharing your feedback.
Really glad you’re enjoying the product and that the packaging, quality, and clean design stood out.
Great tip on the repel spray.
Enjoy wearing them, and hope to see you again soon.
Best,
Team Axel Arigato
Positive experience
The item didn’t completely meet my expectations, but I’m very happy with the service. Delivery was fast, and the customer support was very helpful. I appreciate the smooth shopping experience.
30 March 2026
Unprompted review
Reply from Axel Arigato
Hi Shaba,
Thank you so much for taking the time to share your experience.
We’re really happy to hear that our customer support and delivery made your shopping experience a smooth one. While we’re sorry to learn that the item didn’t fully meet your expectations, we truly appreciate your honest feedback and are glad we could support you along the way.
Best,
Team Axel Arigato
This company don't care
This company don't give a damn about their customers complaining regarding many quality issue. They copy nearly everything from other brand and promote themself as premium brand
› Even Skecher shoe quality is better than theirs. Now to my surprise I hear that their employees are also being treated so bad with crazy work condition and not getting their salary paid and burn out is common in this company. They promote themselves as people oriented brand outside and charge huge money for products but quality lacks and people who works their also suffer. I'm not leaving any money on this company anymore and recommend everyone to not support this as well. This company should learn to go with time and value their customers! I wasted lots of money and time
7 November 2025
Unprompted review
Reply from Axel Arigato
Hi Mehdi,
We’re sorry to hear about your experience, and we appreciate you taking the time to share your feedback with us.
Product quality is extremely important to us, and we work continuously to improve. Feedback from our customers plays a key role in that process.
Regarding your concerns about our workplace, the situation described does not reflect our values or the way we operate. We care deeply about our team and our community, and we have an anonymous whistleblowing function in place to ensure that anyone can raise their concerns safely and confidentially.
While we do not recognize the situation as described, we take feedback like this very seriously and want to better understand your perspective. If you’re open to it, we would appreciate the opportunity to speak with you directly. Please reach out to our customer support team at info@axelarigato.com, and one of our managers will follow up with you.
Thank you for sharing your perspective and bringing this to our attention.
Kind regards, Team Axel Arigato
Everything was perfect
Everything was perfect. The shoes are great, exactly as described, and the whole process went smoothly. Logistics were excellent too: fast delivery, good packaging, and no issues at all. I’m very satisfied.
7 April 2026
Unprompted review
Reply from Axel Arigato
Hi Igor,
Thank you for your kind review! We’re glad you’re happy with the shoes and that delivery and packaging met your expectations. Enjoy your purchase!
Warm regards, Team Axel Arigato
Comfy gorgeous trainer
Firstly my trainer is super comfy and gorgeous, lovely and wide and soft. Delivery fast and efficient. Not sure I needed all the fancy paperwork and envelope it came in. I just ended up putting it in recycling. Perhaps less paperwork in the first place?
2 April 2026
Unprompted review
Reply from Axel Arigato
Hi Chattem,
Thank you for your review! We’re really happy to hear you love the trainers and that delivery was fast and smooth.
We also appreciate your feedback on the paperwork, reducing unnecessary materials is something we’re actively working on.
Enjoy your new trainers!
Warm regards, Team Axel Arigato
UPS is a terrible delivery service for…
UPS is a terrible delivery service for international delivery. There is no way to reach them, they have no way of contacting you. Delivery was attempted 3 times, but I was never notified and no attempt was made to leave the package in the lobby. The only solution that was given was for Arigato to resend, so now delivery will be made, maybe this month, who knows. Very poor experience with delivery, will heavily impact my decision to buy Arigato in the future.
EDIT: The shoes are amazing. If AA get rid of UPS as their courier, this is a five star.
5 April 2026
Unprompted review
Reply from Axel Arigato
Hi Benjamin,
Thank you for sharing your experience, we’re truly sorry for the frustration caused by the delivery. While UPS handles the delivery, we fully understand that this reflects on us, and we apologize for the inconvenience and lack of communication you encountered, and appreciate you sharing the feedback with us.
We’re glad a replacement is on the way, and we hope you will enjoy your purchase. Our customer support team is available if you have any additional questions or concerns.
Warm regards, Team Axel Arigato
Difficult return
I returned the sneakers because they were too big and I have no news, no follow-up of this return and especially no refund.
15 March 2026
Unprompted review
Reply from Axel Arigato
Hi,
We’re very sorry to hear that you´ve not received and update regarding your return. We understand how frustrating this is and apologize for the inconvenience.
Please contact our customer service team with your return details so we can resolve this as quickly as possible.
Kind regards, Team Axel Arigato
Reply from Axel Arigato
Hi Tobias,
Thank you for the lovely review! We are very glad to hear that you are happy with your purchase, both in regards to the quality and the fast delivery!
Best,
Team Axel Arigato
Keine Reaktion
Hi Gökhan,
Thank you for sharing your feedback with us. We’re truly sorry to hear that your experience didn’t meet your expectations.
We appreciate you raising your concerns, and we want to make sure they are properly reviewed. To give you a precise and personalised assessment of the issue, our team is continuing the conversation with you via email, where we can look into the details together.
Kind regards, Team Axel Arigato
Hallo, ich habe
Immer noch keine Rückmeldung erhalten und warte immer noch
2 April 2026
Unprompted review
I thought it was free shipping but when…
I thought it was free shipping but when I received the item - UPS request an extra $50 USD from me
24 March 2026
Unprompted review
Reply from Axel Arigato
Hi,
Thank you for your review, and we´re really sorry to hear that you were asked to pay an additional fee upon delivery. For orders to the USA there should be no extra import charges.
We ask that you reach out to our customer support team so we can look into this for you.
Thank you for letting us know, and again, we apologize for the inconvenience!
Kind regards, Team Axel Arigato
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