I chose the clothes according to the size chart provided. When I received the product, I was disappointed because the size chart was completely inaccurate. As a result, I had financial losses because... See more
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Review summary
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UPS is a terrible delivery service for international delivery. There is no way to reach them, they have no way of contacting you. Delivery was attempted 3 times, but I was never notified and no atte... See more
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The Orbit B Bird sneakers that I bought are beautifully designed. However, they are also extremely uncomfortable to wear for more than a couple of hours at a time. I wore them to work yesterday, and m... See more
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I recently purchased the Axel Arigato Atlas sneakers and overall had a smooth experience with the ordering and shipping process. The shoes look great, very stylish and well-made from a design... See more
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Company details
Information provided by various external sources
AXEL ARIGATO - Handcrafted Designer Sneakers for Men and Women. Free shipping outside EU.
Contact info
Sweden
- axelarigato.com
3.6
Average
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I loved the first two pairs of Axels…
I loved the first two pairs of Axels but the pair I just bought did not feel as comfortable so I have returned them
8 June 2026
Unprompted review
Reply from Axel Arigato
Hey Conor,
Thank you for your feedback and for being a loyal customer, we’re glad you loved your previous pairs. We’re sorry this one didn’t feel as comfortable. If you need help finding a better fit, our team is always happy to assist.
Warm regards, Team Axel Arigato
Due diligence spot on
Online buy process straightforward, delivery was prompt, products received met quality expectations and properly packed.
30 May 2026
Unprompted review
Reply from Axel Arigato
Hi Jeannie,
Thank you so much for taking the time to share this. It’s great to hear everything went smoothly and that your order arrived quickly and just as expected. Hope you love your new pieces!
Best,
Team Axel Arigato
Great fit and great quality trainer
Great fit and great quality trainer. Delivered on time !
10 June 2026
Unprompted review
Reply from Axel Arigato
Hi Darren,
Thank you so much for your review!
We’re glad to hear the fit and quality hit the mark and that your order arrived right on time.
Enjoy your new trainers!
Best,
Team Axel Arigato
Reply from Axel Arigato
Hi José,
Thank you for your kind words. Amazing to hear.
We’re really glad you’re loving both the quality and the experience.
Enjoy your new order!
Best,
Team Axel Arigato
almost 300$ shoes are falling apart…
almost 300$ shoes are falling apart after 4 months.
9 June 2026
Unprompted review
Reply from Axel Arigato
Hey,
We’re really sorry to hear about the issues you´re experiencing with your shoes.
Should you not yet have been in contact with us regarding this matter, you are very welcome to reach out to our customer support team, who will be happy to assist you further.
Kind regards, Team Axel Arigato
Paid £20 delivery for express shipping
Paid £20 delivery for express shipping, yet goods arrived late. After intervention from customer service, the delivery fee was refunded, so at least some action was taken. Would still have preferred the delivery on time, but at least they are trying to make good.
3 June 2026
Unprompted review
Reply from Axel Arigato
Hi David,
We’re very sorry to hear about your experience.
We’ve sent you an email so we can look into this further and make things right. Please check your inbox when you have a moment, we’d really appreciate the opportunity to resolve this for you.
Best,
Team Axel Arigato
The AA by JD Dusk are perfect
The AA by JD Dusk are perfect! Great design, colours and style. SO comfortable!
3 June 2026
Unprompted review
Reply from Axel Arigato
Hi Kathy,
Thank you for your lovely review. We're so glad to hear that you love the AA by JD Dusk as much as we do!
Best,
Team Axel Arigato
Great shoes
Great shoes! Chunky, fun and distinctive. They are just what I was hoping for. The delivery was prompt and efficient.
16 May 2026
Unprompted review
Reply from Axel Arigato
Hi Gideon,
Thank you so much for your kind words! We’re so happy to hear you love the design and that your order arrived quickly. Enjoy your new pair!
Best,
Team Axel Arigato
I love the sneakers
I love the sneakers, super high quality, confortable and great design. Also love the fact that they are made in Portugal.
2 June 2026
Unprompted review
Reply from Axel Arigato
Hi Carla,
Thanks for your kind words.
Quality, comfort, and thoughtful design are at the heart of what we do, so it’s awesome to know that comes through.
We’re proud to have them made in Portugal.
Best,
Team Axel Arigato
Fast delivery
Fast delivery. Easy return options. I love my new sneakers.
20 May 2026
Unprompted review
Reply from Axel Arigato
Hi Camilla,
Thanks for the love.
Glad to hear the delivery was quick and even better that you’re enjoying your new sneakers.
We’d love to welcome you back for another pair soon!
Best,
Team Axel Arigato
Delivery
Hi. I’m am still waiting for product. It hasn’t been delivered yet.
31 May 2026
Unprompted review
Reply from Axel Arigato
Hi Shane,
Thank you for your feedback, and we’re sorry to hear that your order has not yet arrived.
To ensure we can assist you as quickly as possible, please reach out to our customer support team at info@axelarigato.com with your order details. Our team will be happy to look into this for you and provide an update.
We appreciate your patience and look forward to resolving this for you.
Warm regards, Team Axel Arigato
Shoes are so soft and confortable, with style!
Shoes are so soft and confortable. The packaging felt premium. The delivery process was efficient wnd easy. I would buy another pair for weekends if they ever go on sale!
18 May 2026
Unprompted review
Reply from Axel Arigato
Hi Al,
Thank you so much for your kind words!
We’re so happy to hear that you’re enjoying the comfort of your shoes and that both the packaging and delivery met your expectations.
We really appreciate you taking the time to share your experience, it means a lot to us.
We’d love to welcome you back for another pair soon!
Best,
Team Axel Arigato
Lovely looking shoe but was a little…
Lovely looking shoe but was a little wide for me, I returned them over a week ago and so far have not received a confirmation email or a refund
31 May 2026
Unprompted review
Reply from Axel Arigato
Hi Martin,
Thank you for your feedback, and we’re sorry to hear the fit wasn’t quite right for you. We can see that your return is currently on its way back to us, and once it arrives at our warehouse you will receive a confirmation and refund notification. If you have any questions in the meantime, our customer support team is always happy to help.
Best,
Team Axel Arigato
Premium Prices, Poor Quality, and No Responsibility Taken
★☆☆☆☆
One of the worst customer experiences I have ever had.
After more than a year of trying to resolve an issue with a pair of Axel Arigato sneakers, all I received was conflicting information, endless back-and-forth communication, and a complete refusal to take responsibility.
The shoes were sold as a premium product at a premium price, yet the inner heel lining completely deteriorated while the exterior remains in near-perfect condition. Despite this obvious contrast, Axel Arigato concluded from photographs alone that the damage was simply “wear and tear.” No physical inspection was carried out, yet they were quick to dismiss any possibility of a material or manufacturing defect. ★☆☆☆☆
What is even more disappointing is the way responsibility was handled. I was directed to Selfridges, spent additional time and money pursuing the matter, and after receiving assurances that a solution could be considered, I was ultimately left with nothing. Axel Arigato then stated that because the shoes were purchased through a retailer, the matter was not their responsibility.
Most concerning was their admission that even if the shoes had been purchased directly from Axel Arigato, they still would not have considered this a valid defect claim. In other words, a premium shoe falling apart internally while the outside remains almost new is apparently considered acceptable product performance.
For a brand that markets itself as premium and luxury, I expected quality, durability, and customer care. Instead, I experienced poor product longevity, over a year of wasted time, and a customer service process focused on rejecting responsibility rather than helping the customer.
I will not be purchasing from Axel Arigato again, and based on my experience, I would strongly advise potential customers to think carefully before spending their money with this brand. Premium prices should come with premium quality and accountability. Unfortunately, neither was present in my case.
30 May 2026
Unprompted review
Reply from Axel Arigato
Hi Houman,
Thank you for taking the time to share your experience, we’re truly sorry to hear how frustrating this situation has been for you.
We completely understand your expectations when purchasing a premium product, and we regret that the outcome has left you disappointed. After reviewing your case, we would like to clarify that not all damage can be classified as a manufacturing fault. While we carefully assess each claim, some types of wear, particularly in areas subject to friction and regular use, may develop over time and are therefore not considered production defects.
When a purchase is made through one of our retail partners, such as Selfridges, the first step is always to raise the claim directly with the place of purchase. This allows them to assess the item in line with their own procedures and policies as the original point of sale.
We understand that this may not be the resolution you were hoping for, and we’re truly sorry for the overall experience. If you would still like us to review any additional details, please feel free to reach out to our support team at info@axelarigato.com.
Warm regards, Team Axel Arigato
These are so comfy and stylish
These are so comfy and stylish. This IG account I follow, Nicole Jacques saw these in France and bought a pair and raved about them.... She said all the French ladies were wearing these... Love them!
29 May 2026
Unprompted review
Reply from Axel Arigato
Hi Nancy,
Thank you so much for your wonderful review.
We're thrilled to hear how much you enjoy your new pair of sneakers! It's always exciting to hear how customers discover us, and we love that a recommendation inspired you to give them a try.
Thank you for your support and for sharing your experience with us.
Best,
Team Axel Arigato
My experience was frustrating as I…
My experience was a bit frustrating as I ended up having to pay an additional fee to have my shoes delivered. I was reimbursed. Unfortunately the shoes were too small and we needed to return them
26 May 2026
Unprompted review
Reply from Axel Arigato
Hi Lynn,
Thank you for taking the time to share your feedback. We're very sorry for the frustration caused by the unexpected import charges and the delay in receiving your order, especially as the shoes were intended as a birthday gift for your daughter.
As you mentioned, orders shipped to the US are normally sent with duties and taxes prepaid. Unfortunately, in this case, import charges were applied in error during transit. We completely understand how disappointing and frustrating that must have been.
We're pleased to see that your order has now been delivered, and we've already reached out to you directly via email to resolve the matter. We will be refunding the import charges to your original payment method.
We sincerely apologize for the inconvenience and appreciate your patience while we worked to resolve the issue for you. If you have any further questions, please feel free to reply to our email and we'll be happy to help.
Best,
Team Axel Arigato
Overall, Great quality service and customer service
I had to contact the store for issues with the delivery company, they took care of the situation, they were kind enough that after fixing the issue, kept giving a follow up to my case, while also being really supportive. Great service. Product quality was outstanding.
26 May 2026
Unprompted review
Reply from Axel Arigato
Hi,
Thank you so much for your kind words. We’re very happy to hear that our team was able to support you throughout your delivery experience, and that you’re happy with the quality of your purchase. We truly appreciate you taking the time to share your feedback.
Best,
Team Axel Arigato
Sizing
The shoes size feels smaller than it should be! I'll keep them, but they're not as comfortable as I was expecting.
14 May 2026
Unprompted review
Reply from Axel Arigato
Hi Julien-Claude,
Thank you for your review. We’re sorry to hear the fit was not quite as expected and that the comfort didn’t fully meet your expectations. We truly appreciate you taking the time to share this. Should you wish to explore an exchange, our customer support team is happy to assist within our 30-day return period for unworn items.
Best,
Team Axel Arigato
Great quality and easy and quick…
Great quality and easy and quick delivery.
18 May 2026
Unprompted review
Reply from Axel Arigato
Hi Peter,
Thank you for your lovely review. We’re so glad to hear you’re happy with the quality and that your delivery arrived quickly. We hope you enjoy your purchase!
Best,
Team Axel Arigato
Love the shoes and high quality t-shirts
13 May 2026
Unprompted review
Reply from Axel Arigato
Hi Henrik,
This means a lot, thanks for sharing.
Glad the shoes and t-shirts hit the mark on quality.
Enjoy your pieces, and we hope to see you again soon.
Best,
Team Axel Arigato
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