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Expertos en telecomunicaciones. Encargados de llevar el internet de alta velocidad a todos los pueblos de la Axarquía. Fibra óptica · WiMAX · Móvil · TV · Fijo. Somos tu operador local de confianza.
C/ Rampa, 2 Local Bajo, 29754, Cómpeta, Spain
2.7
11 reviews
Hasn’t replied to negative reviews
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Slow service and response time. Services are average at best, continuously facing same issues over and over and when adressed slow response time having to face the problem for several days if not weeks before recieving a fix. All that aside, they seem to not be able to explain the cause of the problems either.
I owe Axarfusion a huge apology and a thank you to Miguel and the technical Department for resolving our poor ´speed test' figures.
Our on going poor reception was of a result of our own 'mesh nett' system which has now promptly been resolved. THAK YOU !!!
I wonder if I will get a positive result of my very poor internet speed since installation. Been complaining for over two weeks and no answers yet.
Thank you Andy
The internet service is ok, for the most part, but the mobile service was poor and spotty. When I complained about the service, they used the same answer every time = turn off your phone and turn it on again. No data service outside at all. They stonewalled me. Finally after weeks they realized I was correct and fixed their problem. The staff is largely English so they come off as entitled. I have little trust for the management as they are not interested in addressing issues in person, nor hearing about service problems nor being properly transparent with the customer. If I were not limited in my choices, I would most certainly change providers. I would not recommend this company.
The engineer arrived at the stated time and completed the installation with no hassle.
Service so far has been great, good connection and download speeds.
Axarfusion is a bit more expensive but for me it's worth the extra money.
Reply from Axarfusion
Thank you for taking the time to leave this wonderful review! We are very pleased to hear that the installation went smoothly and that you are satisfied with the connection quality and download speeds offered by Axarfusion.
We understand that our pricing may be a little higher, and we are glad that you recognise the added value of our service. Our goal is to provide not only excellent connectivity, but also superior customer service and effective responses through our qualified technical team.
We deeply appreciate your preference and trust in us. We will continue to strive to meet and exceed your expectations in the future.
Thank you for choosing Axarfusion!
Very impressed! Had problem with wifi connection, phoned and the problem was solved within less than 2 hours!
Reply from Axarfusion
Thank you very much for sharing your experience with us! We are delighted to hear that your Wi-Fi connection problem was resolved quickly and efficiently. At AxarFusion, we strive to ensure a quick response and competent technical support, all so that you can enjoy your service without major setbacks.
Your satisfaction is our priority and comments like yours motivate us to keep improving our service. Thank you for your trust and for highlighting the speed of our performance.
We look forward to continuing to provide you with the best possible service.
A fast reliable service from an honest, dynamic, professional company. A top class service and speed, even living in a remote area.
Their customer service is prompt & corteous.
I have no hesitation in recommending this company now and for the future. Well done Axarfusión!
Google translate:
Un servicio rápido y confiable de una empresa honesta, dinámica y profesional. Un servicio de primer nivel y rapidez, aún viviendo en una zona remota.
Su servicio al cliente es rápido y cortés.
No dudo en recomendar esta empresa ahora y en el futuro. ¡Enhorabuena Axarfusión!
Reply from Axarfusion
Thank you for your fantastic review and for recommending us so highly! We are very pleased that you are satisfied with the speed and reliability of our service, even in remote areas. At AxarFusion, we pride ourselves on maintaining a standard of honesty, dynamism and professionalism in everything we do.
It is wonderful to know that our customer service has met your expectations in terms of efficiency and courtesy. We greatly appreciate your recommendation and are committed to continuing to provide a first class service to all our customers.
Thank you again for your support and confidence in us! We look forward to continuing to be your trusted service provider in the future.
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