When I contacted AXA was advised that my plan was an old one and New plans offered wider cover at a slightly reduced premium. The advisor was very thorough going through all the options. Would have... See more
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Review summary
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Time can be of the essence where some health conditions are concerned, and thanks to AXA time was of little concern and things moved very quickly. As a result of a combination of parties, AXA included... See more
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Everything went smoothly. Only issue was that operation code did not match the system so there was a slight delay. Hospital, staff, consultant and follow up were all excellent.
Company replied
I love the virtual lucy access and use it frequently because trying to get appointments at my own doctors is almost impossible. Recently used Axa for help with a knee issue. Scan was quickly booked,... See more
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Company details
About AXA Health
Written by the company
We are AXA’s health and wellbeing specialists
We all love to feel cared for. From steady acts of support to that feeling of being truly listened to.
We help our members access the support and healthcare they need quickly. From diagnosis and treatment, to guidance and tools that can help you manage your health every day - not just when there's a problem.
We were founded by doctors and hospitals working together to give more people better access to healthcare. In the 86 years since, we’ve grown to become part of one of the biggest insurance groups in the world.
With that comes expertise and experience in how best to support our members - and a commitment to putting their health first. Care goes beyond fast access to appointments and treatment. It's about being heard, understood and supported.
Find out more about the care that goes into our cover.
Contact info
International House, Forest Road, TN2 5FE, Tunbridge Wells, United Kingdom
- 0800 132 203
- onlineresponseteam@axahealth.co.uk
- axahealth.co.uk
4.1
Great
22K reviews
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Can only say positive things
I have had to use the service a fair amount over three years and cannot fault it. The staff are always extremely helpful and the systems are pretty easy to use and navigate. Can only say positive things so far!
18 August 2026
Reply from AXA Health
Hi, Luke
Thank you for sharing your good experience. We are happy to hear that you have had consistently great service with us.
Kind regards,
Lily.
Good phone service about changing policy
6 August 2026
Reply from AXA Health
Good afternoon,
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards,
Lily.
A better plan was svailable…
When I contacted AXA was advised that my plan was an old one and New plans offered wider cover at a slightly reduced premium. The advisor was very thorough going through all the options. Would have given 5* but think the fact that AXA definitely offered a better plan should have been raised in the renewal letter
10 July 2026
Reply from AXA Health
Hi, Russell
Thank you for taking the time to leave us your feedback. We are sorry to hear you are unhappy with how your renewal was handled this year. We would encourage you to reach out to our specialist membership team on 0800 389 7655 so they can look into this for you.
Kind regards,
Lily.
Excellent service.
Everything went smoothly. Only issue was that operation code did not match the system so there was a slight delay. Hospital, staff, consultant and follow up were all excellent.
30 July 2026
Reply from AXA Health
Hi Chris
We are happy to hear you have had a smooth and positive journey with us. Thank you for leaving us your kind review.
Kind regards
Dan
Poor service
1. Insisting that I print a form, obtain the dentist's wet signature and post the form to you. I felt this was a bit old-fashioned, adding delay to the process.
2. Approving the cost of the treatment, but the day before the operation telling the hospital that we're not covered. This resulted in unnecessary stress.
3. When I called and asked for confirmation in writing, this was followed up with a response using standard text which didn't reflect our phone conversation.
4 June 2026
Reply from AXA Health
Good morning,
Thank you for taking the time to speak with us today, as requested i have sent an email to your online portal.
Kind regards,
Lily.
Friendly, knowledgeable, efficient
18 August 2026
Reply from AXA Health
Hi, Ray
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards,
Lily.
Reply from AXA Health
Hi, Rod
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards,
Lily.
Reply from AXA Health
Hi, Simon
Thank you for sharing your good experience. We are happy to hear that you have had consistently great service with us.
Kind regards,
Lily.
Expert professional help and are very…
Expert professional help and are very supportive
3 August 2026
Reply from AXA Health
Hi, Elizabeth
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards,
Lily.
Such a great experience
Such a great experience, always available to support with caring manners and willing to help as best as they can
6 July 2026
Reply from AXA Health
Hi, Nicola
Thank you for sharing your good experience. We are happy to hear that you have had consistently great service with us.
Kind regards,
Lily.
Every contact with AXA has been dealt…
Every contact with AXA has been dealt with in a helpful professional way. I was put in touch with consultant for cataract surgery - cannot thank them enough.
18 August 2026
Reply from AXA Health
Hi, Sandra
We are happy to hear you have had an easy and positive journey with us. Thank you for leaving us your kind review.
Kind regards,
Lily.
For the extortionate price paid each…
For the extortionate price paid each month I find it very disappointing that you all aspects are now farmed out to different companies and you need countless apps.
I pride myself on being tech savvy but I find it increasingly more difficult to remember which app in need for specific parts of the treatment.
10 June 2026
Reply from AXA Health
Hi, Matt
Thank you for taking the time to leave us your feedback. We are sorry to hear you have been unhappy with your recent experience with us. We try to provide a smooth service and regret you felt this was not the case. The online service is part of the solution we have found to help our members by offering different way of contacting us. We appreciate it might not be convenient for all of our members. The pathway's offered by our provider HBSUK is an option we offer to our members to obtain an assessment of your condition as our advisors are not medically trained. If this route is not convenient, we can accept referral from NHS GP. Your feedback is important to us and we hope that the next time you need us we will meet your expectations. If you would like us to look into anything further for you, please contact us directly at onlineresponseteam@axahealth.co.uk
Kind regards,
Lily.
Too long
It took such a long time, over 2 months, for AXA to find me a consultant to see who specializes in the aspect that I needed. Time and time again I was given consultant names who did not specialize in what I needed
16 July 2026
Reply from AXA Health
Hi Sonja
Thank you for taking the time to speak with us today, as discussed this has been raised as feedback for you. If you would like us to look into anything further for you, please contact us directly at onlineresponseteam@axahealth.co.uk
Kind regards,
Lily.
Reply from AXA Health
Hi, Chris
Thank you for taking the time to leave us your kind review. We are happy to hear your claim process has been quick and positive for you.
Kind regards,
Lily.
Very easy process in transferring from…
Very easy process in transferring from one scheme to another.
4 August 2026
Reply from AXA Health
Hi, Ian
We are happy to hear you have had an easy and positive journey with us. Thank you for leaving us your kind review.
Kind regards,
Lily.
Very helpful giving me information that…
Very helpful giving me information that made my situation much easier to navigate.
27 May 2026
Reply from AXA Health
Hi, Helena
We are happy to hear you have had an easy and positive journey with us. Thank you for leaving us your kind review.
Kind regards,
Lily.
Good prices
Good prices, easy and fast access to appointment, good customer service, very good communication.
12 August 2026
Reply from AXA Health
Hi, Peter
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards,
Lily.
Helpful and knowledgeable staff
Helpful and knowledgeable assistants. Answered the phone quickly. Patient
27 July 2026
Reply from AXA Health
Hi, Sally
We are happy to hear you have had an easy and positive journey with us. Thank you for leaving us your kind review.
Kind regards,
Lily.
3 cheers for the personal touch from Axa
I was concerned about the large increase in my monthly premiums. I spoke to gentleman called Jeff who went through my policy with me and found ways to reduce my premium without compromising my cover. He was polite, friendly and helpful without being over assertive allowing the final decision to be mine once I had all the information.
I am always nervous about this type of business phone call but I came away relieved, happy and grateful that I had spoken to a friendly human rather than a computer. My call to AXA was a pleasant experience
17 June 2026
Reply from AXA Health
Hi, Sheila
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards,
Lily.
A legalized scam, truly
I cannot stress enough that all AXA do is forward you to this scam company called Doctor at Hand. They don't do anything without a "referral" from a "GP" at Dcotor at Hand. Doctor at hand have specifically been told to send people to the NHS and to A&E. You can see it during appointments, they are there just to divert you and keep you from using the services that you pay for. I miss Bupa every single month. If you can, avoid avoid avoid.
3 August 2026
Reply from AXA Health
Hi Anne,
We are sorry to hear of the issues you have experienced with the Doctor Care Anywhere service.
If you still having issues you can speak to the Doctor Care Anywhere Patient Experience Team on 0330 088 4980 or via email at contactus@doctorcareanywhere.com. They are open Monday-Friday between 9am & 5pm. If you would like us to look into anything further for you, please contact us directly at onlineresponseteam@axahealth.co.uk
Kind regards,
Lily.
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