Dreadful and ignorant
I got AXA travel insurance (Policy No 2021-Q6186834-AT1) for my trip to Thailand, unfortunately I tested positive for Covid meaning both me and my husband had to isolate in a Hospitel which cost us approximately £2250.00, on my return I contacted Axa insurance, filled out all the forms and sent the off all required forms receipts and paperwork on the 24-01-2022 but having called them many times and e-mailed I have had no response, no payments or any returned calls or e-mails.
I am very frustrated, disappointed and feel completely ripped off and ignored.


