Awesome Maps Reviews 373

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 116 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their excellent quality and how well-made they are. Many people find the items to be unique and perfect for gifts, with recipients loving them. The products are frequently described as exceeding expectations, with customers praising their durability and thoughtful design. However, some people experienced issues with delivery times, noting that orders sometimes took longer to arrive than expected, with some tracking information being unreliable or non-existent. A few customers also reported problems with their orders, such as receiving incorrect items or damaged goods, and some found the customer service response to be slow or unhelpful in resolving these specific issues.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently praise the high quality and unique... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the high quality of products, noting... See more

Delivery service

Clients share ambiguous opinions on delivery service. While some customers report extremely quick delivery,... See more

Order

Customers had ambiguous experiences with order. Many reviewers reported significant issues, such as orders... See more

Customer service

People report ambiguous experiences with customer service. While many customers praise the responsiveness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There are a lot of reviews about timing of shipping and customer service etc, but stick with it! This really is a cool bottle, it would be nice if there was a nicer straw you could buy for it, but oth... See more

Rated 4 out of 5 stars

After my previous review, I was kindly contacted by Simon, the creator of Awesome Maps. He approached me with a sincere apology and explained the reasons behind the delay. He truly is a nice perso... See more

Rated 5 out of 5 stars

Overall , 100% satisfied! My items did take longer to arrive than it was said in the website, but since I was ordering from overseas I made sure to order a couple months in advance (just in ca... See more

Rated 5 out of 5 stars

My husband loved the marathon map towel so much! By far his favorite Christmas gift. All of his running buddies love it too. He’s getting the mountain biking map for his birthday…just doesn’t k... See more


Company details

  1. Pen Store

Information provided by various external sources

Looking for an Awesome Map to hang on your Wall? Awesome Illustrated Maps for Globetrotters, Surfers, Divers, Kids, Couples and World Map Lovers.


Contact info

4.2

Great

TrustScore 4 out of 5

373 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 5% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

I order my bottle on december 15th and…

I order my bottle on december 15th and I still didn't receive it. On their website it says 6 days for the shipping. It's been nearly a month and still nothing. My tracking number says that my parcel it's still in USA. I live in Canada. I'm really desappointed. It was for a chrismas gift. The costumer service told me about a partiel refund and since I got no answer.

13 January 2025
Unprompted review
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Reply from Awesome Maps

Hi Camille. Sorry for the long wait. Unfortunately shipments to Canada have been delayed due to the strike at Canada Post. We changed the shipping times on the website in the meantime to reflect these delays. I can see your tracking just updated and it should be delivered within the next 7 days. We will get back to your email regarding the refund.

Rated 1 out of 5 stars

I ordered a diving map poster 2 weeks…

I ordered a diving map poster 2 weeks ago for my best friend. I still haven't received any news about this. very disappointed. Already sent an email but no response. I think I just lost my money €150

22 December 2024
Unprompted review
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Reply from Awesome Maps

Hi Kimberly. Your map is currently in production and will be shipped today which is 3 working days after you placed your order due to all the holidays in the last days. Expected delivery date is mid of next week. We shared the tracking via email. We're a small team and it can take up to 8 hours for us to reply to emails. Thanks for your understanding.

Rated 5 out of 5 stars

Beautiful Map, Exceptional Customer Service

My dive map is beautiful. Hard to fine a good world dive map that's so pretty. I had a few questions and the customer service was exceptional. They got right back to me with the help I needed. I'd definitely order from them again.

20 December 2024
Unprompted review
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Reply from Awesome Maps

Thank you Linda for the kind words

Rated 1 out of 5 stars

Avoid

Avoid - I ordered a present as there was guaranteed Christmas delivery. It hasn’t arrived and now I have no gift for my brother. He lives abroad and I won’t see him after it’s now due to arrive so I will now have to pay to ship it to him in Dubai.
Save your money and don’t bother ordering from here.

15 December 2024
Unprompted review
Rated 2 out of 5 stars

My order was guaranteed tonarrive…

My order was guaranteed tonarrive before Christmas. It did not. I finally received a reply saying it was lost. No map, which has cost me $90 I have asked for a refund and have had no response. This map cost way too much.
Wish for a full refund including shipping.

24 December 2024
Unprompted review
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Reply from Awesome Maps

Hi Jane. Your refund is already in process (full refund including shipping cost). Sorry again that your shipment didn't make it. There will always be shipments that get lost in the mail unfortunately - nothing we can completely avoid. Good news: The printer had already processed a reship so you will still get a (free) map in the end.

Rated 5 out of 5 stars

I am a happy customer

I am a happy customer! Product was great and arrived on time and customer support is Awesome!

19 December 2024
Unprompted review
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Reply from Awesome Maps

Yayyy. Happy to hear that Janice.

Rated 5 out of 5 stars

I ordered a bunch and love them all!

I ordered a dive map poster, one young explorer towel, a bucket list towel and dive book. Soooo happy with my purchases! Gorgeous quality and fast service! Will definitely keep these in mind for awesome gifts.

18 December 2024
Unprompted review
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Reply from Awesome Maps

Thanks so much for the review. Happy to hear this.

Rated 1 out of 5 stars

No Update on Order nor Tracking

I ordered a bottle on December 3rd. Today is December 17th and it still says "ready to ship". It was supposed to arrive at my adress before Christmas (as they advertise in their website) but nothing came up yet. Don't even have a way of tracking the order.

17 December 2024
Unprompted review
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Reply from Awesome Maps

Hi Bruno. Sorry to hear that your shipment didn't reach you yet. I couldn't find an order under the name Bruno Metello but I find an order to France on the same day - is that you? Please send us an email so we can share the tracking with you. It shows it just arrived in France 6 days ago so I am sure it will be delivered within the next 1-2 days. Let's get in touch via email. We will make sure you receive your bottle before Christmas.

Rated 5 out of 5 stars

Great customer service

There were delays in getting some of my products delivered but the customer service was awesome. Sara chased the issue for me and resolved it without any hassle.

10 December 2024
Unprompted review
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Reply from Awesome Maps

Thank you Carl.

Rated 5 out of 5 stars

Beautiful bottle

Beautiful bottle! Very sturdy and great design. Had some delays in getting it but their customer service was really great and even offering me a new shipment or refund if I didn’t receive it at all. Very happy customer

12 December 2024
Unprompted review
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Reply from Awesome Maps

Hi Dina. Happy to hear that ;)

Rated 4 out of 5 stars

Great customer service and very nice bottle

I ordered the travel bottle and it’s beautiful. My order took a while to arrive, so contacted customer service to ask about the latest status. I revived an answer in less than 12 hours and they immediately offered to re- ship or refund me in case it would not arrive in the next few days. Luckily, the bottle arrived so they did not have to do it. But I really appreciate that they would offer it and the quick response.

10 December 2024
Unprompted review
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Reply from Awesome Maps

Thanks for your review Manuela.

Rated 1 out of 5 stars

Map was damaged

Map wasdamaged. Provided photos to Simon. Simon said he would offer a refund and then ghosted us. Would not recommend.

2 December 2024
Unprompted review
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Reply from Awesome Maps

Hi Steve. Sorry for the slow communication on our end. Your refund is on the way now. We'll share proof via email.

Rated 5 out of 5 stars

Exceptional customer service!

Firstly, 2 stretched canvas maps were delivered in a timely manner to NZ. However, I made a big bloomer by asking for these prints to be delivered to New Zealand so that I could festive wrap one and send back to England as a gift. To do this I was being quoted in excess of NZ$ 300 (GB£ 140) by local NZ couriers. Awesome Maps were understanding and offered to send another to a UK address at a reduced price. Absolutely delighted with their understanding and with the quality of the product. It now means that I have one for myself to plan my own travels!! There is good cheer at Christmas, after all!!

3 December 2024
Unprompted review
Rated 5 out of 5 stars

Great Product and Worth the Wait

I received my Dive Map towel today and I am very pleased with the quality and art work. To those who have complained about the time to receive the product, please keep in mind that this product is coming from overseas and has to go through customs, which is a lengthy process. Please be patient. Your item will come and it will be worth the wait. Mine took three weeks.

2 December 2024
Unprompted review
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Reply from Awesome Maps

Thanks for your feedback Debra. And sorry for the long wait. We stocked up the warehouse in your country again so from now on all orders will be shipped domestically again. Ready for Christmas :)

Rated 4 out of 5 stars

Good experience

Very easy to order and customer support is very kind and helpful. The shipment is longer than stated during the order, but arrived perfectly packed.

28 November 2024
Unprompted review
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Reply from Awesome Maps

Thanks for the feedback Emanuela. Sorry again for the delay. We're looking into other shipping options at the moment to avoid this. Thanks again for your understanding.

Rated 1 out of 5 stars

This is a fake company

This is a fake company. Ordered towel and no towel, no answer, no money back. Disappointment. Will report on this company in all possible channels.

1 November 2024
Unprompted review
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Reply from Awesome Maps

Hi Julija. We just refunded your payment. Please allow us more than a couple of hours to reply to messages - we are a small team and cannot offer 24/7 customer service. We're sorry your shipment didn't make it - it was returned to us due to an insufficient address.

Rated 5 out of 5 stars

The bucket list map arrived today

The bucket list map arrived today! Beautifully made it includes a lot of interesting facts about each country! I’m sure my niece will get lots of fun interacting with this map!

14 October 2024
Unprompted review
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Reply from Awesome Maps

Thank you Marie. We are sure your niece is going to love her map.

Rated 5 out of 5 stars

Great Customer Service

I absolutely love my water bottles. The bottle and lid are solid quality and the stickers seem like they will last a long time. The company contacted me and was very responsive with my questions. I would be happy to order from them again.

7 October 2024
Unprompted review
Awesome Maps logo

Reply from Awesome Maps

Happy to hear this Shannon. Thank you

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