Awayholidays Reviews 

3,462
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 219 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated travel consultants for being exceptionally helpful, patient, and knowledgeable when arranging complex holiday packages for families and groups. Travelers note that the entire booking process is smooth, straightforward, and tailored carefully to individual preferences and specific budget requirements. Some reviewers were not happy with post-booking communication and experienced notably poor support when unexpected issues arose during their travels abroad. A few consumers also mentioned frustrating difficulties regarding unexpected flight schedule changes, unhelpful agent attitudes, and protracted refund processes after cancellations.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as exceptionally... See more

Holidays

Customers consistently note positive experiences with holidays, expressing great satisfaction with the... See more

Service

Clients share positive opinions on service, highlighting friendly, helpful, and informative assistance from... See more

Booking process

Consumers find booking process to be positive, highlighting a very easy and smooth experience with helpful... See more

Customer service

Customers had positive experiences with customer service, noting that representatives were very patient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My holiday request was picked up by Brooklyn who made the whole experience effortless. He was able to improve on the initial online quote and tailor the package more to our needs. Everything was docum... See more

Company replied

Rated 5 out of 5 stars

Brooklyn arranged our holiday to the Maldives & he gave us 5* service. We were able to pay in instalments each day & he answered all our questions promptly. Everything ran smoothly with our 13 nights... See more

Company replied

Rated 5 out of 5 stars

Second holiday booked with Away Holidays. Alex is amazing. Very patient and understanding and looks after you from start to finish. Low deposit and doesn't push you to pay the remaining amount straigh... See more

Company replied

Rated 5 out of 5 stars

Just booked a trip to Zanzibar, spoke to an incredibly nice gentleman named Ian. Very easy booking process He explained everything about the flights/ transfers etc and the government tax/ insurance.... See more

Company replied


Company details

  1. Travel Agency

Written by the company

Away Holidays is a UK based luxury holiday company with offices at multiple locations and headquartered at Iver, Buckinghamshire. The company is a part of the bigger Southall Travel Group and specializes in arranging affordable luxury holidays to global destinations. Backed with travel expertise for global destinations and strategic partnerships with vast network of suppliers developed over many years, Away Holidays endeavours to deliver the best in service as well as the prices. A UK based team of highly trained travel experts is available to book holidays, and the company operates a 24x7 service delivery centre. Bookings with Away Holidays are fully bonded by its ATOL license (5553) from the Civil Aviation Authority. The company runs exclusive offers for holiday packages to all worldwide destinations and offers highly competitive prices unavailable anywhere else. Call Away Holidays at 0800 408 8000 to book most lucrative deals for Dubai and Middle East, Mauritius, Maldives, Seychelles, Sri Lanka, Far East, USA and Pacific destinations. You can also browse the company’s website at www.awayholidays.co.uk.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(3,462)

202 reviews in the last 12 months

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Rated 5 out of 5 stars

Alex always provides the best service…

Alex always provides the best service when booking our holidays. He looks at various options and finds the best one that suits our requirements. He is very friendly and very helpful.

29 September 2026
Unprompted review
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Reply from Awayholidays

Dear Ross,

Thank you for your valued feedback about our travel agent, Alex. We truly appreciate your kind words about his service. We are constantly ensuring the highest standard of service for our customers, and it's overwhelmingly pleasant to hear such positive experiences.

Regards,
Away Holidays

Rated 5 out of 5 stars

Alex was very helpful with my hotel…

Alex was very helpful with my hotel booking i will definitely book my next holiday with him
Regards
Satish

23 September 2026
Unprompted review
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Reply from Awayholidays

Dear Satish,

We are delighted to hear your positive comments about the hotel booking service provided by Alex. It is our highest priority to ensure exceptional service and your feedback demonstrates that we are succeeding in our efforts.


Regards,
Away Holidays

Rated 5 out of 5 stars

Perfect service

Booking with Alex was perfect. He was able to tailor our holiday to suit our needs. The price was very competitive and his service was fantastic.

22 September 2026
Unprompted review
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Reply from Awayholidays

Dear Jonathan,

Thank you for taking the time to share your positive feedback about your recent booking experience. We're thrilled to hear that Alex was able to provide an exceptional service and curate a tailor-made holiday package that met your needs.

Regards,
Away Holidays

Rated 5 out of 5 stars

Simply the best – 5 holidays booked and counting!

I generally always book my own holidays, but for anything long-haul or specialist, I always use Alex. I have now booked five holidays with him, always recommend him to friends and contacts, and will absolutely continue to do so. He has always been fantastic, but his support on our most recent trip was truly exceptional. Just 36 hours before flying, my travel companion received a "not fit to fly" medical note. I reached out to Alex, and he stepped in immediately. He worked efficiently and compassionately under intense time pressure to rearrange the entire holiday for us, saving what could have been a devastating situation. Alex doesn't just book trips; he completely protects his clients when things go wrong. If you want a travel agent who is reliable, highly skilled, and has your back in an emergency, ask for Alex.

22 September 2026
Unprompted review
Awayholidays logo

Reply from Awayholidays

Dear Valued Customer,

We're always delighted to hear such wonderful feedback from our esteemed customers. Thank you so much for appreciating the efforts of our team member, Alex. This is indeed a significant endorsement of our commitment to providing exceptional service.

Regards,
Away Holidays

Rated 5 out of 5 stars

PERFECT HOLIDAY

I phoned and spoke with Alex - he listened to what I wanted to arrange and he arranged it exactly - no hassles or excuses!

8 September 2026
Unprompted review
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Reply from Awayholidays

Dear Elaine,

Thank you for taking the time to share your positive experience with our staff member, Alex. We value feedback from our customers, and it is always heartening to hear about our team doing great work.

Regards,
Away Holidays

Rated 1 out of 5 stars

Luxury caravan was tired and dirty

Luxury caravan was tired and dirty, carpets and furniture was very stained and smelly.
Kitchen utensils were sparce the grill did not work and the oven was well used.
The twin bedrooms were so claustrophobic.
I presumed an 8 berth would give us space, definitely not
Calling out of hours because an alarm kept going off, the loud noise stress out my dog. I had to climb on a chair and dismantle it, untill the maintenance man came the next day.
The clubhouse the muddy duck, cancelled event and close the bar during the day a whim, bad management.
Overall a horrible experience.
Mersea island is a lovely place to go for a chill.

7 September 2026
Unprompted review
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Reply from Awayholidays

Thank you for sharing your feedback. We are sincerely sorry to hear that your stay did not meet your expectations.

We kindly request that you reach out to dedicated customer support desk of hotel directly with your booking details.

So that they can address your concerns and improve their services for future guests.

Regards,
Away Holidays

Rated 5 out of 5 stars

Amazing customer service from Brooklyn !!

Family of four two week trip to Thailand arranged by Brooklyn who was fantastic in putting the whole trip together for us. Brooklyn worked hard arranging flights for three different Thailand locations, in three great hotels, all our transfer connections and bringing it all together within our budget. Nothing was too much trouble for Brooklyn and he kept us fully informed at each stage of the booking process. We highly recommend Brooklyn and Away Holidays to plan your perfect holiday, 5*****

8 September 2026
Unprompted review
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Reply from Awayholidays

Dear Philip,

Thank you so much for taking your valuable time to share your recent travel experience with Away Holidays. We are thrilled that our dedicated travel expert, Brooklyn, hit the mark on planning and arranging your entire trip to Thailand.

Regards,
Away Holidays

Rated 5 out of 5 stars

Neil was brilliant as aways

Neil was brilliant as aways - has helped us book a dream holiday to Mauritius - very happy

8 September 2026
Unprompted review
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Reply from Awayholidays

Dear Jay,

Thank you so much for your kind words. We're thrilled that you're satisfied with Neil's service and are excited about your upcoming trip to Mauritius. Neil is indeed a valuable part of our booking team who always strives to deliver top-notch service to our customers.

Regards,
Away Holidays

Rated 5 out of 5 stars

Alex was extremely helpful and very…

Alex was extremely helpful and very professional. Very grateful for his service and will be sure to use him again for future holidays.

8 September 2026
Unprompted review
Awayholidays logo

Reply from Awayholidays

Dear Valued Customer,

We're so excited to hear about your positive experience with Alex! It's always heartening to know that our clients are happy with our services. He truly embodies our core values of professionalism and competence.

Regards,
Away Holidays

Rated 5 out of 5 stars

I was looking for a Maldives bargain…

I was looking for a Maldives bargain like you do and came across Away Holidays looked at thier choices and saw there where a few options. After contacting them I spoke to Brooklyn who was brilliant sorted a deal out on a recommended hotel and then arranged decent flights and upgrades defo use them and Brooklyn again 👍

4 September 2026
Unprompted review
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Reply from Awayholidays

Dear Michael,

Thanks for taking the time to share your experience with Away Holidays and our travel expert Brooklyn. We are delighted to know you found a great deal for your trip to the Maldives, and the recommended hotel and flight arrangements lived up to your expectations.

Regards,
Away Holidays

Rated 5 out of 5 stars

I have used Neil from Away Holidays on…

I have used Neil from Away Holidays on numerous occasions and have always received an exceptional level of service. Neil consistently goes above and beyond to ensure everything is taken care of, and nothing is ever too much trouble. He is extremely professional, helpful and reliable, and always takes the time to understand exactly what you are looking for.

I have complete confidence in Neil and would highly recommend his services to anyone booking a holiday. His attention to detail and commitment to providing excellent customer service really set him apart. I will certainly continue to use Neil for all my future holidays.

29 August 2026
Unprompted review
Awayholidays logo

Reply from Awayholidays

Dear Yasemin,

Thank you for taking the time to share your pleasant experience with our travel consultant, Neil, from Away Holidays. We appreciate your kind words and are delighted to hear that Neil has consistently delivered an exceptional level of service.

Regards,
Away Holidays

Rated 5 out of 5 stars

We spoke to a guy called Brooklyn

We spoke to a guy called Brooklyn, and explained what we wanted, he managed to get us the perfect holiday. His customer service is amazing very polite and attentive.
Thankyou Brooklyn 🙏🏻🙏🏻🙏🏻

24 August 2026
Unprompted review
Awayholidays logo

Reply from Awayholidays

Dear Carol,

Thank you so much for taking the time to send this lovely feedback about your recent experience with us and specifically, with our team member, Brooklyn.

Regards,
Away Holidays

Rated 5 out of 5 stars

Hotel booking

Ian was excellent throughout the whole process. He really did his homework to find us a very good deal and a hotel that matched exactly what we were looking for. We were very pleased with his attentiveness he was always polite, patient, and thorough. He worked hard to secure us a great hotel deal, and we truly appreciated his effort.

Highly recommended.

18 August 2026
Unprompted review
Awayholidays logo

Reply from Awayholidays

Dear Darren,

Thank you so much for taking the time to send your wonderful feedback regarding Ian's service. We are thrilled to know that he was able to meet your expectations and provide the service and attention you deserved throughout your booking process.

Regards,
Away Holidays

Rated 5 out of 5 stars

Dealt with Brooklyn to book a holiday…

Dealt with Brooklyn to book a holiday for my best friends 60th birthday. Brooklyn was very helpful and patient with my many questions. He assisted me in upgrading my flight seats to business class. All correspondence from me was promptly and professionally dealt with. I can't thank him enough.

18 August 2026
Unprompted review
Awayholidays logo

Reply from Awayholidays

Dear Sandra,

Thank you for your kind words and for taking the time to share your experience. We always strive to provide exceptional service to our clients and your words truly endorse our continuous efforts in enriching customer experiences.

Regards,
Away Holidays

Rated 5 out of 5 stars

Ian was able to sort our new booking…

Ian was able to sort our new booking out in such a professional and helpful way plus organising the refund for us in one phone call. Thank you Ian.

18 August 2026
Unprompted review
Awayholidays logo

Reply from Awayholidays

Dear Deakin,

Thank you so much for taking the time to share your feedback regarding your recent interaction with Ian.

Regards,
Away Holidays

Rated 5 out of 5 stars

Ian gave amazing service and I am so…

Ian gave amazing service and I am so glad we got through to him to book our family holiday. He secured us an amazing deal.

13 August 2026
Unprompted review
Awayholidays logo

Reply from Awayholidays

Dear Shareefa,

Thank you so much for your kind words. We are delighted to hear about your wonderful experience with Ian and his assistance in organizing your family holiday. It's indeed our pleasure to provide our customers with the best possible service and offers.


Regards,
Away Holidays

Rated 5 out of 5 stars

Brooklyn 5 stars

Brooklyn understood our requirements immediately and helped get the right offer,
liaised with the hotel immediately- quickly and efficiently booked, tickets and vouchers all arranged swiftly - hopefully everything we discussed will result in a memorable holiday - only 2 weeks to find out - can’t wait

7 August 2026
Unprompted review
Awayholidays logo

Reply from Awayholidays

Dear Valued Customer,

Thank you for your kind words of appreciation. It was a pleasure to assist you with your travel booking and we're glad that you appreciated our service.

Regards,
Away Holidays

Rated 4 out of 5 stars

Holiday

We. Poked a holiday again with away holidays and felt the service was very good Brooklyn who we dealt with was very helpful

9 August 2026
Unprompted review
Awayholidays logo

Reply from Awayholidays

Dear Emma,

We are thrilled to hear positive feedback like yours about the service you received during your recent holiday booking with Away Holidays

Regards,
Away Holidays

Rated 5 out of 5 stars

Great service

Brooklyn handled everything, making the process easy and efficient. We did have a bit of a hiccup along the way but he did his best to resolve. Will definitely book with him again

13 August 2026
Unprompted review
Awayholidays logo

Reply from Awayholidays

Dear Steve,

Thank you so much for your kind words. We're really glad to hear that you had such a positive experience with Brooklyn from our team here at Away Holidays

Regards,
Away Holidays

Rated 5 out of 5 stars

Alex arranged our holiday

Spoke with Alex who was recommended to me by my brother to say he was helpful would be an understatement he went out of his way to supply the exact holiday at a great price have all ready enquired about another trip highly recommend Alex at away holidays

9 August 2026
Unprompted review
Awayholidays logo

Reply from Awayholidays

Dear Gary,

Thank you for taking the time to share your wonderful feedback about your experience with our team member, Alex. We are beyond thrilled to know that we have exceeded your expectations and were able to provide you with the perfect holiday package at a competitive price.

Regards,
Away Holidays

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