AVOXI Reviews 156

The company AVOXI are THIEVES. They keep on adding fees every month. This month they charged me credit fees of $16.99 on top of the bill.
I closed the account immediately and requested for the refund.

They refused to refund me. WORSE COMPANY EVER. I DON'T RECCOMEND AVOXI TO ANYONE IN THE WORLD.

We have been working with Avoxi for a few years now and our experience is very positive. We use mainly international phone services. I wish Avoxi had more automation for international number porting because manual processing is a bit annoying.

Their services have been very useful for the company and our growth and stability are thanks to their communication services.

Our customer support line was suddenly down. I opened a support ticket immediately and Avoxi guys tried really hard to fix the problem and find out the source of it so that it doesn't happen again in the future.

Do NOT use this company. They raise their prices without notice. (doubled my bill)
READ the fine print. NO refunds.
They're a horrible company!! You have to wait for days until they respond to a ticket.
Do not risk using this company for your 800 phone needs. Do more research. There are cheaper, reputable, nonfraudulent companies out there. I found one very easily.
DO NOT USE AVOXI!
I will continue to post negative reviews about my horrible experience with this company.

AVOXI has been providing us a great service for a year now, making it for our clients to reach easier at the same time having a presents at an overseas location. We recommend AVOXI for anyone.

Phones calls couldn't get better without Avoxi

The platform is excellent, it just lacks the app to make it mobile

Customer service is just fine. Usability is complicated. Billing is not very transparent, added monthly admin fee after 1-2 month usage and additional jargonised fee 'intfee'. Can't really trust them.

Very good.. Nothing to worry about when it comes to my business..

I was with Avoxi for almost a year. Their customer service is one you want your customers to experience. The service I purchased worked well for my business for the time that I used it. I would recommend it for small businesses who want to have an international number transferred to their local number and never miss a call from your customers.

Two months after opening the account they quietly added a monthly "administrative charge" on the invoice. They do not disclose when you sign up. When I complained they said it is because administrative costs have been rising. Why is it then that for new customers as of right now, there's no mentioning of this. It's really shady deceiving revenue generating practice - get your customers sign in and then milk them when they would accept hundreds of dollars rather than bother moving.

Bad practice. It eroded my trust in this company, and we will be moving when we find a time to invest.

This month they also introduced a second tiny monthly fee of $3.74 which they call "IntFee" whatever this means. I'm not going to contest this. I'm moving my account elsewhere.

I really do not understand how you can build a foundation of your business based on deceit.

Avoid Avoxi at all costs.

We use Avoxi for virtual number for our office in Italy. Very easy to setup and select number and configure call forwarding and voicemail at a resonalble monthly cost.

Avoxi provided a virtual number in Norway. Call forwarding, scheduling of ring times, and recording calls were some neat features. I was impressed with the features. The price was good, but recently they added a $5 admin fee. No on was calling us maybe because they were calling us on whats app.

Really appreciate the AVOXI experience! The staff provide personalized support and are quite flexible to ensure that the needs of the client are met. This has been a pleasant surprise for me given my previous experience with other similar service providers.

The sales team is very responsive to your concern and request. Also, the installation team is also helpful with the requirement.

I found all the staff to be very helpful in guiding my business set up over genius. Initially i found the interface very complicated however post video call with the staff... things were easy. I just feel outbound licenses should be given for 1 user (it helps start ups) to grow. personally I find the outbound license very expensive and i feel this will be the only factor that will make me continue or discontinue Avoxi services in the future. I like to personally share my appreciation to markus & pablo for there extended support. kudos to both ya all. Thanks Team.

At Dreamy Laundry, we use Avoxi to stay deeply connected with each customer to make sure doing laundry in their new dream home is almost as carefree as taking a walk on the beach. Axoxi service is reliable, inexpensive, and continually improving. Our representative reaches out just enough so that we know our communication needs are well supported by an all star team of experts and skilled communicators. Excellence has a new synonym...Avoxi!

All i can say is Avoxi always assist and respond quickly and assist me in whatever need and changes that fits my productivity