I called Aviva today to renew my car insurance not sure if I was going to stay with this company but I was lucky enough to have the pleasure of speaking with James. I find car insurance stressful a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to navigate. The Prompt to check the replacement cost is realistic and prevents a person from over insuring the real value of replacing your home. Very competitive prices especially if you have a... See more
Company replied
It was easy, professional and clear when I was unloading the information. Up loading the documents was easy and I knew what was out standing at all times. My Aviva is super with all the document... See more
Company replied
It was very easy to make contact with your company. The staff member was very helpful, courtious and explained everything to us. Any questions we had were fully answered and sugestions to improve/upgr... See more
Company replied
Company details
- #8 of 10 best companies in Insurance Agency
- #7 of 8 best companies in Auto Insurance Agency
- #10 of 10 best companies in Insurance Broker
- #8 of 10 best companies in Insurance Company
Written by the company
At Aviva, we're here to help you protect what matters most. Whether it's your car, home, travel plans, or your family's future, we offer a wide range of insurance solutions designed to give you peace of mind. From life and mortgage protection to pensions and investments, we’re committed to helping you plan for a secure tomorrow. We even offer driving school services to help keep you safe on the road. At Aviva, we focus on making insurance simple and personal; while providing a service that delivers for our customers, so you can feel confident and financially protected every step of the way.
Contact info
Building 12, Cherrywood Business Park, Loughlinstown, D18 W2P5, Dublin, Ireland
- (01) 898 6000
- direct@aviva.com
- aviva.ie
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
polite staff and helpful
18 March 2026
Reply from Aviva Insurance Ireland
Hi,
Thank you so much for taking the time to leave us a review, we truly appreciate your positive feedback. We’re delighted to hear that our staff made your experience so enjoyable! Your kind words mean a lot to the team, and we’ll be sure to pass them along!
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi,
Thank you for your 5 star review of Aviva Insurance, we really appreciate it. It’s great to hear such positive feedback. We’re glad you were happy with the price, online system and our staff.
If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi,
Thank you for giving Aviva Insurance a 5 star rating. We really appreciate the positive feedback.
Take care
The Team at Aviva
I’ve just joined because aviva had the…
I’ve just joined because aviva had the best price
20 March 2026
Reply from Aviva Insurance Ireland
Hi Mary,
Thanks for taking the time to leave us a review, we really appreciate it. We’re glad we could offer you a competitive price for the year. If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi Keira,
Thank you for giving Aviva Insurance a 5 star rating. We really appreciate the positive feedback.
Take care
The Team at Aviva
Quick response and easy to deal with…
Quick response and easy to deal with efficient staff members.
19 March 2026
Reply from Aviva Insurance Ireland
Hi,
Thank you so much for taking the time to leave us a review, we truly appreciate your positive feedback. We’re delighted to hear that our staff made your experience so enjoyable! Your kind words mean a lot to the team, and we’ll be sure to pass them along!
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi Caroline,
Thank you so much for taking the time to leave us a review, we truly appreciate your positive feedback. We’re delighted to hear that our staff made your experience so enjoyable! Your kind words mean a lot to the team, and we’ll be sure to pass them along!
Take care
The Team at Aviva
Insurance
Very happy with my experience
I found everything was well explained and easy to follow .
19 March 2026
Reply from Aviva Insurance Ireland
Hi Pat,
Thank you for your 5 star review of Aviva Insurance, we really appreciate it. It’s great to hear such positive feedback, and we’re grateful you took the time to share your experience. The team will be delighted to hear your comments.
Take care
The Team at Aviva
Happy with friendly customer service on…
Happy with friendly customer service on phone and also their online services.
19 March 2026
Reply from Aviva Insurance Ireland
Hi Anne,
Thanks for giving Aviva Insurance a 5 star rating, we really appreciate it. It’s great to hear such positive feedback, and we’re glad you had a good experience with us.
Take care
The Team at Aviva
Several weeks to sort out insurance
Several weeks to sort out insurance
Unclear communication
Lack of empathy- literally had to ask for empathy
Rigidity- only 3 weeks off 4 yrs named driving experience
I cant imagine what it would be like to work for you with absolutely no autonomy or agency- just blind rules with seemingly no scope for reasonable minor exception- no wonder there is no empathy
Way too complicated to sort
19 March 2026
Reply from Aviva Insurance Ireland
Hi Rory,
We are sorry to hear about your experience, and we appreciate you taking the time to leave a review. Your feedback is important to us, and we’ll make sure it is shared with the right team so we can keep improving. If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi Aidan,
Thanks for your kind feedback about Aviva Insurance, it means a lot. We’re glad you found our online service easy to use and that we could offer you a competitive price for the year. We’re always working to keep things simple for our customers, so it’s great to know it’s making a difference.
If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
Easy to use website
18 March 2026
Reply from Aviva Insurance Ireland
Hi Dryan,
Thanks for your kind feedback about Aviva Insurance, it means a lot. We’re glad you found our online service easy to use. We’re always working to keep things simple for our customers, so it’s great to know it’s making a difference.
If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
This insurance was very reasonable with…
This insurance was very reasonable with their quote. All other insurances were very expensive.
19 March 2026
Reply from Aviva Insurance Ireland
Hi Helen,
Thanks for taking the time to leave us a review, we really appreciate it. We’re glad we could offer you a competitive price for the year. If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
Excellent experience
Our overall experience with Aviva car, home and travel insurance has been excellent, whether while buying, renewing and making a claim. Thanks Aviva. Their stag are very helpful, professional and responsive.
18 March 2026
Reply from Aviva Insurance Ireland
Hi Natalia,
Thank you so much for taking the time to leave us a review, we truly appreciate your positive feedback. We’re delighted to hear that our staff made your experience so enjoyable! Your kind words mean a lot to the team, and we’ll be sure to pass them along!
Take care
The Team at Aviva
Ease of access
12 March 2026
Reply from Aviva Insurance Ireland
Hi Nora,
Thanks for your kind feedback about Aviva Insurance, it means a lot. We’re glad you found our online service easy to use. We’re always working to keep things simple for our customers, so it’s great to know it’s making a difference.
If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi,
Thanks for your kind feedback about Aviva Insurance, it means a lot. We’re glad you found our online service easy to use. We’re always working to keep things simple for our customers, so it’s great to know it’s making a difference.
If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
Very happy with my quote and the cover…
Very happy with my quote and the cover provided, but I have never had to make a claim, so I cannot comment on that aspect of things.
12 March 2026
Reply from Aviva Insurance Ireland
Hi John,
Thanks for taking the time to leave us a review, we really appreciate it. We’re glad we could offer you a competitive price for the year. If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi Kathryn,
Thanks for taking the time to leave us a review, we really appreciate it. We’re glad we could offer you a competitive price for the year. If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi,
Thanks for taking the time to leave us a review, we really appreciate it. We’re glad we could offer you a competitive price for the year. If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
Easy to deal with
Easy to deal with. House insurance with Aviva. Very competitive rates.
18 March 2026
Reply from Aviva Insurance Ireland
Hi Michael,
Thanks for taking the time to leave us a review, we really appreciate it. We’re glad we could offer you a competitive price for the year. If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.