My AVG experience so far! Can it get worse? Afraid so! Pros. On the surface, Web Site is interesting, Prices are attractive and flexibility, (flight upgrades/hotels, etc.) are offe... See more
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Review summary
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Reviews shaping this summary
We booked the 10 day China tour, which is advertised at $999. It was well worth the money as you can pay for the extra tours if you want and choose to spend money at the overpriced “shops... See more
I was very causious and anxious before and after booking our trip with AVG Travels, mainly after reading heaps of negative reviews. The agent Fabio, whom we were booking the trip with, was very friend... See more
A small group tour through Japan. First experience with a tour group operator. Wonderful adventure. Initially bought a different tour but was informed 3 months prior due to lack of numbers would not... See more
2.5
Poor
816 reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Good holiday n cheap
Staff friendly N helpful I’will recommended my family N friend come to see your gay’s
12 July 2024
Reply from Avgtravels
Dear James Chu,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
If you have any further inquiries or need any more assistance, please reach out to us. We're here and ready to support you in any way possible.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Have responded to my phone calls and…
Have responded to my phone calls and messages or have passed on my enquiry to the person I have been dealing with
12 July 2024
Reply from Avgtravels
Dear Tonia,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Feel free to get in touch with us if you have any other questions or if there's anything else we can do to assist you. We're here to provide any help you might need.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Darrens customer service was excellent
19 July 2024
Reply from Avgtravels
Dear Sheree,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Should you have any additional questions or require further assistance, feel free to contact us. We're eager to help in any capacity.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Good service and quick response to questions
It is a straight forward process and all questions are answered promptly. The customer service is good. I am happy about the whole process of booking the tour and making payments for the tour.
19 July 2024
Reply from Avgtravels
Dear Esther,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please don't hesitate to reach out if you have any more questions or if there's anything else we can do for you. We're here to assist in any way we can.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
I had a nice agent who help me to find…
I had a nice agent who help me to find the right tour and date for me.
11 July 2024
Reply from Avgtravels
Dear Herse,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please feel free to contact to us if you have any further questions or if there is anything else we can assist you with. We would be more than happy to help you in any way we can.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Gemma is very helpful and provides good…
Gemma is very helpful and provides good information.
15 July 2024
Reply from Avgtravels
Dear Bill,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please feel free to contact us with any further questions or if you require additional assistance. We're here and committed to helping in any way possible.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
EXCURSION NOT REFUNDED 28/06/2024
EXCURSION NOT REFUNDED 28/06/2024 - 29/06/2024 16 Day China Discovery.
I was dissatisfied with the queries regarding the excursion refund. I have emailed Kim about this, but she said she cannot help me.
When I was on the cruise, they assured me that they would refund your agency and I trust their honesty. The cancellation was not less than 48 hours. when I returned the tickets, they were happy to accept it. Also, in your invoice there was no advice regarding the cancellation no refund.
I was wondering why we needed to pay for the tips when we were on the cruise for 4 nights and there was no tour guide and driver at your agency. The tour guide and the driver were organized from the cruise ship for all the guests.
Kim booked us a flight from Chongqing to Shanghai, Hongqiao that there was a flight direct to Shanghai Pudong. Our flight was delayed for 3 hours so we were rushing and running to Pudong Airport and we nearly missed out on the flight. It was a horrible experience.
I'm a traveler and have never experienced this to other travel agencies.
Jocelyn
28 June 2024
Unprompted review
Reply from Avgtravels
Dear Jocelyn,
Thank you for taking the time to share your experience with us. We sincerely apologize for the confusion and frustration you encountered regarding our service.
It is concerning to hear about problems with you. We recognize the frustration this has caused. Our aim was never to inconvenience you and we will evaluate our service to prevent such issues from arising again.
We have already sent an email to you after thorough review, so please check your inbox.
Your feedback is valuable to us, and we will use it to enhance our services. If you have any further concerns or need additional assistance, please don't hesitate to reach out to us directly.
Thank you for bringing this matter to our attention.
Best regards,
ASIA VACATION GROUP TEAM
Very easy to book
Very easy to book , prompt replies, has some trouble with getting questions answered as the agent didn’t understand English very well, but we got there .
15 July 2024
Reply from Avgtravels
Dear Jenevo,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please don't hesitate to contact us should you have additional questions or require further assistance. We're here and eager to support you in any way possible.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Rapid response
Rapid response. Easy to complete document. Information quickly provided for payment.
14 July 2024
Reply from Avgtravels
Dear Lynette,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please feel free to reach out to us if you have any further questions or if there is anything else we can assist you with. We would be more than happy to help you in any way we can.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Reply from Avgtravels
Dear Maricelis,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please don't hesitate to contact us should you have additional questions or require further assistance. We're here and eager to support you in any way possible.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Staff like Emma were very helpful and…
Staff like Emma were very helpful and friendly. Good service but response is a bit slow at times.
2 July 2024
Reply from Avgtravels
Dear Vincent,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please feel free to contact us at any time with any questions or if you need further assistance. We're here and ready to help however we can.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Everyone I've talked to has been polite…
Everyone I've talked to has been polite and helpful.
29 June 2024
Reply from Avgtravels
Dear Tania,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please feel free to contact us anytime if you have more questions or need additional assistance. We're here and prepared to help in any way we can.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
We have just booked the tour so far
We have just booked the tour so far. We have been very pleased with the quick response to information, payments and receipt of invoice when our next payment is due. Our initial phone contact was very informative.
1 July 2024
Reply from Avgtravels
Dear Newbury,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please feel free to reach out if you have any more questions or need further assistance. We're here and ready to help in any way we can.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Readily answers my questions.
28 June 2024
Reply from Avgtravels
Dear Escalada,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please don't hesitate to contact us if you have additional questions or require further assistance. We're here and ready to support you in any way possible.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Do not trust this company
Having sent me a discount voucher for the trip they then sent 4+ different invoices for the final payment. When I sent an email ? amounts they said I was not able to use the discount ...so why I asked why was it sent? Followed by 2 very rude phone calls - 2nd one they hung up on me when I said I was cancelling the booking...have had no acknowledement re this, also told it would take 30 days for refund - totally unacceptable
Also ? re the website...very missleading as states tipping is ticked as included then they said it was not...contravines fair trading act. I would not trust this company.
28 June 2024
Reply from Avgtravels
Dear Margaret,
Thank you for taking the time to share your experience with us. We sincerely apologize for the confusion and frustration you encountered regarding the discount voucher and the subsequent invoices.
It is concerning to hear about the discrepancy in communication about the discount voucher and the multiple invoices you received. We understand how this can be confusing and frustrating. Our intention was never to cause any inconvenience. We will review our process to ensure that such issues do not occur in the future.
Regarding your cancellation and the refund process, we acknowledge that a 30-day wait time is not ideal. We are currently reviewing our policies to expedite this process. You should have received an acknowledgment of your cancellation, and we apologize for any oversight in our communication.
We appreciate your feedback and will use it to improve our services. If you have any further concerns or require additional assistance, please do not hesitate to contact us directly.
Thank you for bringing these matters to our attention.
Best regards,
ASIA VACATION GROUP TEAM
The expertise and genuine honest…
The expertise and genuine honest recommendations when trying to choose the best tour for me. Han was extremely polite helpful and did all he could to find me my perfect trip .
27 June 2024
Reply from Avgtravels
Dear Vanessa,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please feel free to reach out to us if you have any further questions or if there is anything else we can assist you with. We would be more than happy to help you in any way we can.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Taiwan - a new experience …
I’m going on my first tour with your company so I hope that it will be an enjoyable experience. I have been with other tour companies like flight centre and near my home booking with a travel company and I am happy with them all.
I hope that at the end of my tour, I can give a better review
4 July 2024
Reply from Avgtravels
Dear Margaret,
Thank you for choosing our company for your upcoming tour. We're delighted to have you with us and appreciate the trust you've placed in us. We strive to provide an enjoyable and memorable experience for all our travelers.
We value your feedback and look forward to hearing about your experience. Should you have any questions or need assistance before your tour, please don't hesitate to reach out.
Wishing you a fantastic journey!
Best regards,
ASIA VACATION GROUP TEAM
Reply from Avgtravels
Dear Ralph,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please feel free to reach out to us if you have any further questions or if there is anything else we can assist you with. We would be more than happy to help you in any way we can.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Reply from Avgtravels
Dear Joseph,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please feel free to reach out to us if you have any further questions or if there is anything else we can assist you with. We would be more than happy to help you in any way we can.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Book the tour with Asia vacation group and make life memory’s
What a great experience from start to finish we were taken care of our tour guide lily was exceptional/helpful full of knowledge and made the tour just that little bit more better we were lilys babies lol we are booking again but with the whole family our trip was a life time memory Asia vacation group delivered.
15 June 2024
Unprompted review
Reply from Avgtravels
Dear Rangihuna,
Thank you so much for your wonderful feedback! We're thrilled to hear that your trip to China with Asia Vacation Group was a memorable experience from start to finish. It’s fantastic to know that our tour guide Lily played such a significant role in enhancing your journey. We'll be sure to pass along your kind words to her.
We’re delighted that you're planning to book another trip with us, this time with your whole family. Creating lifelong memories is what we strive for, and it’s gratifying to hear that we succeeded in doing so for you.
Looking forward to welcoming you and your family on another incredible adventure soon!
Best regards,
ASIA VACATION GROUP TEAM
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