Love the bike, especially the programmable boost levels. But I withheld a star because like so many other companies, you equipped these bikes with gearings that are grossly too high! A bike this... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I Was Quite Heated About The Entire Situation With My "Clyesdale" . My Own Nickname For My Adventure 2 Fat Tire E Mountain Bike.a Only Cause How Things Led Up To Me Getting A Flat Tire. Having To Wal... See more
Company replied
I had a battery issue with my Pace 500-2 that was diagnosed during a troubleshooting session. A link was sent to replace the battery and I immediately ordered one. The order sat unfulfilled for a mont... See more
This E-bike is living up to all my expectations. The battery lasts weeks, which makes it super easy for everyday rides without constantly thinking about charging. It tops out around 20 mph, but the... See more
Company replied
Company details
Written by the company
Ride more. Be happy. There is an undeniable joy in motion. We whole heartedly believe that every ride is an opportunity for our customers to change the way they experience the world.
Contact info
3040 Saturn St Suite 202, 92821, Brea, United States
- 866-300-3311
- info@aventon.com
- aventon.com
4.4
Excellent
5K reviews
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The genuine Aventon battery charger I…
The genuine Aventon battery charger I ordered was delivered promptly and worked well. My old charger did not fail, I just misplaced it.
15 April 2026
Reply from Aventon Bikes
Hi Russ,
We're happy to hear that the Aventon battery charger arrived quickly and is working well for you. We appreciate you taking the time to leave us feedback.
Let us know if you have any questions!
Thank you,
Aventon
The level 4 ADV believer
The level 4 ADV replaced my Pace 500.2. I bought it from a brick and mortar store (Eagle Bike shop). The bike is great and does everything I hoped it would. Initially had an issue with the AUTO shift. Tech support was working on a fix when a firmware update solved the problem. Impressed with the bike and the service
22 April 2026
Reply from Aventon Bikes
Hi David,
We're glad to hear the Level 4 ADV meets your expectations! We appreciate you sharing your experience and are happy the firmware update resolved the auto-shift issue. Thanks for the review!
Let us know if you have any other questions!
Thank you,
Aventon
We love our Solteras
We have ridden and loved our Soltera ebikes for four years and they are still terrific. Even the batteries still charge up like new.
22 April 2026
Reply from Aventon Bikes
Hi Steve,
We're happy to hear that you've loved your Soltera e-bikes for four years! It's great to know the batteries still charge like new.
Thank you for sharing your positive experience with us!
Thank you,
Aventon
Quick and appropriate response
After receiving the bike we had an issue with the kickstand. The support person understood the issue and immediately sent a new kickstand which resolved the problem. The replacement arrived very
22 April 2026
Reply from Aventon Bikes
Hi Steve!
We're happy to hear that the support team promptly addressed the kickstand issue and that the replacement resolved the problem. We appreciate you taking the time to share your experience!
Let us know if you have any other questions!
Thank you,
Aventon
As always great customer service
As always great customer service. If you want an E Bike this is the only company you should chose. Top notch quality and customer service. I tell everyone in Babcock Ranch about them who ask about E Bikes.
22 April 2026
Reply from Aventon Bikes
Hi Shane,
We appreciate your kind words and are so glad you had a great experience. It's wonderful to know that our customer service and e-bikes met your expectations. Thank you for recommending us!
Let us know if you have any other questions!
Thank you,
Aventon
Great bike
Well thought out construction. Powerful and smooth motor. Lots of good options for accessories. So much fun to ride.
22 April 2026
Reply from Aventon Bikes
Hi Clint,
We're happy to hear you find the construction well thought out and the motor powerful and smooth! It's great you like the accessory options and find it fun to ride!
Let us know if you have any other questions!
Thank you,
Aventon
Every transaction has been quick and…
Every transaction has been quick and painless. Your part prices are more than fair.
22 April 2026
Reply from Aventon Bikes
Hi Sergio,
We're happy to hear that your transactions have been quick and easy, and we appreciate your feedback!
Thank you,
Aventon
adventure 3
Put my adventure 3 together . And the rear disk break was rubbing. The front was also rubbing and makes a loud noise when breaking. Also I have gotten a few error codes , not super impressed….
21 April 2026
Reply from Aventon Bikes
Hi Scott,
We appreciate your feedback. We're sorry the assembly wasn't seamless and that you've encountered these issues. We appreciate you chatting with our team so we can further assist you.
We have followed up in an email to provide some additional tips and troubleshooting.
If anything else comes up, please do not hesitate to let us know!
Thank you,
Aventon
Excellent Customer Support
I placed an order with the incorrect address. I called Aventon to cancel the order. I did not have to wait at all.
I was able to replace the order with the correct address.
27 April 2026
Unprompted review
Reply from Aventon Bikes
Hi Zachary,
We're happy to hear that you were able to quickly resolve the address issue and replace your order. Thank you for sharing your experience with us!
Let us know if you have any other questions!
Thank you,
Aventon
I’m in love with this bike and all its…
I’m in love with this bike and all its accessories!
4 April 2026
Reply from Aventon Bikes
Hi Brittany,
We're so happy to hear that you're in love with your bike and accessories! Thank you for sharing your positive experience with us.
Let us know if you have any other questions!
Thank you,
Aventon
I like the bike but, a few suggestions on video
I like to make these surveys work. I recieved the bike, well packed. I should of watched the unpacking video to make it a little easier. The only thing I noted was a few minor items in the video that would of made it a bit easier to assemble.
I would like something to tell me the handle bar alignment (I installed it backwards twice). The brake plug things took me a good 45 minutes to get right. Maybe clearer info on video location (youtube would be nice, easier to stop rewind and start again). Maybe let a non bike owner assemble it and you watch them stumble and then tweak the video.
Lastly I have a rub sound I need to locate on he rear tire area. And somehow fix a scratch I did to back rack when taking it out of the box.
21 April 2026
Reply from Aventon Bikes
Hi Scott,
We appreciate your feedback and are glad the bike arrived well-packed. We'll consider your suggestions about new video ideas moving forward. For the rubbing sound, please reach out to our team for tips and troubleshooting! We are always happy to assist.
Let us know if you have any other questions!
Thank you,
Aventon
My items came very quickly thank you
21 April 2026
Reply from Aventon Bikes
Hi Travis,
We're happy to hear that your items arrived quickly. Thank you for your positive feedback; we appreciate it.
Let us know if you have any other questions!
Thank you,
Aventon
Shitty bikes
Shitty bikes that die right after warranty ends.
Bad support. As they constantly release "new" models, there is no way to get parts for bikes a few years old.
7 April 2026
Reply from Aventon Bikes
Hi Kamil!
Thank you for taking the time to leave a review. We completely understand how frustrating it can be when a part is not immediately available. We tried reaching you by phone but could not connect, so we have followed up with you via email to see how we can help!
We look forward to assisting you.
Thanks,
Aventon
Kickstand replacement parts
Replacement kickstand arrived with one of two mounting bolts missing. Aventon customer support immediately shipped another unit within 72 hours.
21 April 2026
Reply from Aventon Bikes
Hi Mark,
We appreciate your review. We're happy to hear that our customer support was able to send a replacement kickstand quickly. Thank you for your feedback.
Let us know if you have any other questions!
Thank you,
Aventon
Nick helped by going out his way
Nick helped by going out his way to connecting to a bike in his area and then helped direct me through the aventon app himself. His hospitality and professionalism was amazing.
27 April 2026
Unprompted review
Reply from Aventon Bikes
Hi Joejoe,
We're happy to hear that you had such a positive experience! We appreciate your highlighting the amazing hospitality and professionalism you received. Thanks for your feedback!
Let us know if you have any other questions!
Thank you,
Aventon
I’ve owned three Aventon bikes over the…
I’ve owned three Aventon bikes over the years, and even though my current main bike is not an Aventon, I still have a lot of respect for the brand.
Aventon’s support and customer service have been excellent in my experience. Recently, I needed to replace the display on my Aventon Aventure V1 due to damage. An online representative initially told me they didn’t have any displays left in stock, which was frustrating because it meant I had a bike I couldn’t use.
After I submitted a support request, Aventon emailed me the very next day, let me know they had tracked down a display, and shipped it to me with expedited shipping.
I’m very grateful for how quickly they handled it. Aventon stood behind their product, and I’ll continue recommending them to others.
21 April 2026
Unprompted review
Reply from Aventon Bikes
Hi Lonnie,
We appreciate your long-term support! We are so glad we could resolve the display issue for your Aventure V1. It's great to know our team's quick response made a positive impact, and we value your recommendation.
Let us know if you have any other questions!
Thank you,
Aventon
It was good.
2 April 2026
Reply from Aventon Bikes
Hi Juergen,
Thanks for your feedback, and we are thrilled you had a great experience with us!
Let us know if you have any questions!
Thanks,
Aventon
Reply from Aventon Bikes
Hi Lori,
We're happy to hear that you found our website easy to use. Thank you for your positive feedback; we appreciate it.
Let us know if you have any other questions!
Thank you,
Aventon
Absolutely love the new Soltera 3
Absolutely love the new Soltera 3. Exactly what I hoped for!
3 April 2026
Reply from Aventon Bikes
Hi Martin,
We're happy to hear that the Soltera 3 met your expectations! Thank you for sharing your positive experience with us; we appreciate it.
Let us know if you have any questions!
Thank you,
Aventon
Comfort upgrade
Swapped out my Aventure 2 handlebars for this higher set. Less pain, more upright riding position. Well worth the cost.
17 April 2026
Reply from Aventon Bikes
Hello!,
We're happy to hear the handlebars improved your Aventure 2 experience! It's great that you're experiencing a more comfortable ride!. Thanks for your feedback!
Thank you,
Aventon
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